Qualities of a Successful Guide
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Questions and Answers

What is the main characteristic of a tour guide according to the text?

  • Physical appearance
  • Knowledge of history
  • Ability to deliver professional service (correct)
  • Educational background

    • In which historical period did tour guides take on the role of being safety escorts for travelers?

  • Modern Age
  • Ancient times
  • Dark Middle Ages (correct)
  • Renaissance

    • What document is required for someone to become a tour guide?

  • Certificate from a seminar conducted by the Department of Tourism (DOT) (correct)
  • Certificate of driving skills
  • Permit from the local municipality
  • High school diploma

    • What significant event in a traveler's journey did ancient tour guides help with according to the text?

    <p>Navigating through unknown territories</p> Signup and view all the answers

    During which historical period did tour guides assume more educational and mentoring roles?

    <p>Renaissance</p> Signup and view all the answers

    What organization provided training for tour guides before the 20th century?

    <p>Thomas Cook Travel Agency</p> Signup and view all the answers

    What did Jan Carlzon, president of Scandinavian Airlines SAS, define as a 'moment of truth'?

    <p>The precise instant when the customer interacts with any aspect of your business</p> Signup and view all the answers

    Which of the following skills is NOT mentioned as important for a guide in the text?

    <p>Technical expertise</p> Signup and view all the answers

    What role does charisma play in guiding?

    <p>It is essential for arousing popular loyalty</p> Signup and view all the answers

    Why is good communication skills considered crucial for a guide?

    <p>To effectively convey information and connect with people</p> Signup and view all the answers

    Which aspect is NOT listed as being important for success in guiding according to the text?

    <p>Being introverted</p> Signup and view all the answers

    What is a key factor that contributes to success or failure in guiding according to the text?

    <p>'Moments of Truth'</p> Signup and view all the answers

    What is the appropriate response for a guide when faced with a question they do not know the answer to?

    <p>Politely say 'I don't know, but I'll find out'</p> Signup and view all the answers

    Which of the following topics are considered controversial for guides to discuss?

    <p>Politics and religion</p> Signup and view all the answers

    What is the recommended response for a guide when asked a question that is too personal?

    <p>Politely say 'I prefer not to answer that'</p> Signup and view all the answers

    What are some key elements of tour guiding mentioned in the text?

    <p>Professionalism, service, interpretation</p> Signup and view all the answers

    How can guides develop a multicultural perspective in the service industry according to the text?

    <p>By learning about people and cultures worldwide</p> Signup and view all the answers

    What criteria must a tourism site or destination meet according to the text?

    <p>Must practice a high standard of international marketing</p> Signup and view all the answers

    What is the main focus when providing commentary as a tour guide?

    <p>Delivering accurate and concise information</p> Signup and view all the answers

    What is one way to counter and prevent nervousness as a tour guide?

    <p>Breathing techniques</p> Signup and view all the answers

    What is a key component of providing effective commentary as mentioned in the text?

    <p>Delivering entertaining information</p> Signup and view all the answers

    Which type of commentary includes all the basic information according to the text?

    <p>Informational</p> Signup and view all the answers

    What should tour guides have knowledge of to help counter nervousness?

    <p>The place they are guiding</p> Signup and view all the answers

    Why should information be delivered relevance according to the text?

    <p>To ensure brevity and accuracy</p> Signup and view all the answers

    What are the 7 sins of service according to Karl Albrecht?

    <p>Brushing customers off</p> Signup and view all the answers

    Why are senior citizens considered the favorite age group of guides?

    <p>They are easier to guide</p> Signup and view all the answers

    What is an essential tip to develop rapport and maintain cohesiveness when guiding visitors?

    <p>Respecting others and being friendly</p> Signup and view all the answers

    In what way can poor behavior be effectively handled by guides?

    <p>By showing compassion and reasoning</p> Signup and view all the answers

    What is the most challenging circumstance a guide might face when working with visitors?

    <p>Managing safety like medical emergencies</p> Signup and view all the answers

    What should guides do to effectively work with young students as mentioned in the text?

    <p>Show empathy and understanding</p> Signup and view all the answers

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