Podcast
Questions and Answers
What is the main characteristic of a tour guide according to the text?
What is the main characteristic of a tour guide according to the text?
- Physical appearance
- Knowledge of history
- Ability to deliver professional service (correct)
- Educational background
In which historical period did tour guides take on the role of being safety escorts for travelers?
In which historical period did tour guides take on the role of being safety escorts for travelers?
- Modern Age
- Ancient times
- Dark Middle Ages (correct)
- Renaissance
What document is required for someone to become a tour guide?
What document is required for someone to become a tour guide?
- Certificate from a seminar conducted by the Department of Tourism (DOT) (correct)
- Certificate of driving skills
- Permit from the local municipality
- High school diploma
What significant event in a traveler's journey did ancient tour guides help with according to the text?
What significant event in a traveler's journey did ancient tour guides help with according to the text?
During which historical period did tour guides assume more educational and mentoring roles?
During which historical period did tour guides assume more educational and mentoring roles?
What organization provided training for tour guides before the 20th century?
What organization provided training for tour guides before the 20th century?
What did Jan Carlzon, president of Scandinavian Airlines SAS, define as a 'moment of truth'?
What did Jan Carlzon, president of Scandinavian Airlines SAS, define as a 'moment of truth'?
Which of the following skills is NOT mentioned as important for a guide in the text?
Which of the following skills is NOT mentioned as important for a guide in the text?
What role does charisma play in guiding?
What role does charisma play in guiding?
Why is good communication skills considered crucial for a guide?
Why is good communication skills considered crucial for a guide?
Which aspect is NOT listed as being important for success in guiding according to the text?
Which aspect is NOT listed as being important for success in guiding according to the text?
What is a key factor that contributes to success or failure in guiding according to the text?
What is a key factor that contributes to success or failure in guiding according to the text?
What is the appropriate response for a guide when faced with a question they do not know the answer to?
What is the appropriate response for a guide when faced with a question they do not know the answer to?
Which of the following topics are considered controversial for guides to discuss?
Which of the following topics are considered controversial for guides to discuss?
What is the recommended response for a guide when asked a question that is too personal?
What is the recommended response for a guide when asked a question that is too personal?
What are some key elements of tour guiding mentioned in the text?
What are some key elements of tour guiding mentioned in the text?
How can guides develop a multicultural perspective in the service industry according to the text?
How can guides develop a multicultural perspective in the service industry according to the text?
What criteria must a tourism site or destination meet according to the text?
What criteria must a tourism site or destination meet according to the text?
What is the main focus when providing commentary as a tour guide?
What is the main focus when providing commentary as a tour guide?
What is one way to counter and prevent nervousness as a tour guide?
What is one way to counter and prevent nervousness as a tour guide?
What is a key component of providing effective commentary as mentioned in the text?
What is a key component of providing effective commentary as mentioned in the text?
Which type of commentary includes all the basic information according to the text?
Which type of commentary includes all the basic information according to the text?
What should tour guides have knowledge of to help counter nervousness?
What should tour guides have knowledge of to help counter nervousness?
Why should information be delivered relevance according to the text?
Why should information be delivered relevance according to the text?
What are the 7 sins of service according to Karl Albrecht?
What are the 7 sins of service according to Karl Albrecht?
Why are senior citizens considered the favorite age group of guides?
Why are senior citizens considered the favorite age group of guides?
What is an essential tip to develop rapport and maintain cohesiveness when guiding visitors?
What is an essential tip to develop rapport and maintain cohesiveness when guiding visitors?
In what way can poor behavior be effectively handled by guides?
In what way can poor behavior be effectively handled by guides?
What is the most challenging circumstance a guide might face when working with visitors?
What is the most challenging circumstance a guide might face when working with visitors?
What should guides do to effectively work with young students as mentioned in the text?
What should guides do to effectively work with young students as mentioned in the text?
