Qualification for Tourism and Hospitality Management Chapter 11

Food Service Management

• Restaurant managers oversee day-to-day operations, directing, hiring, training, and disciplining workers, and ensuring customer satisfaction.
• Employers prefer managers with at least some college education, often through food service management and hospitality education programs.
• These programs provide associate's and bachelor's degrees, including internships, and coursework in food planning, sanitation, accounting, management, and nutrition.

Hotel and Accommodation Management

• Hotel managers oversee all hotel operations, directing staff in areas like customer service, maintenance, front desk, and finance.
• Hotel chains prefer managers with a minimum of a bachelor's degree in hotel or hospitality management.
• Hotel management degree programs include coursework in marketing, accounting, management, food service, maintenance, and housekeeping.

Food Service Staff

• Restaurant staff includes cooks, servers, bartenders, hosts, and hostesses, with head cooks and chefs overseeing kitchen staff, preparing food, and developing menus.
• Servers take customer orders and serve meals, with employers typically preferring servers with a high school education and on-the-job training.
• Cooks and chefs may receive training in formal culinary arts programs, apprenticeships, or through experience in a restaurant kitchen.

Travel Agent

• Travel agents help customers plan trips, book lodging, transportation, and entertainment, and offer advice on travel plans and destinations.
• Entry-level travel agent positions may only require a high school education, but employers may prefer candidates with some training in the travel industry.
• Travel agent courses provide training in travel regulations and systems.

Travel and Tourism Management Qualifications

• The Travel and Tourism Management Qualifications have been developed for learners wishing to develop core knowledge and competencies in the tourism industry.
• The qualifications provide opportunities to gain specialist knowledge in areas like Resort Management and Tour Operations.
• Learners can progress to an Extended Diploma or Bachelor Degree programs after completing the level 5 Diploma.

Five Job Skills Hospitality Employees Want to See

• Building connections: highlight relationship building, vendor management, client management, guest relations, and collaboration skills.
• Multitasking: highlight organizational skills, time management expertise, and ability to adapt quickly to guests' needs and manage simultaneous projects.
• Attention to detail: highlight specific instances where attention to detail shone through, such as exceeding guests' expectations and ability to focus on crucial guest details.
• Technical and language skills: highlight computer skills, language skills, and technical expertise to stand out from the pack.
• Flexibility: highlight adaptability, versatility, and resourcefulness, providing key examples to demonstrate flexibility.

This quiz covers the qualifications required for tourism and hospitality management, focusing on the responsibilities of restaurant managers, including hiring, training, and ensuring customer satisfaction. It also mentions the education preferences according to the U.S Bureau of Labor Statistics.