Qualification for Tourism and Hospitality Management Chapter 11

Food Service Management

• Restaurant managers oversee day-to-day operations, directing, hiring, training, and disciplining workers, and ensuring customer satisfaction.
• Employers prefer managers with at least some college education, often through food service management and hospitality education programs.
• These programs provide associate's and bachelor's degrees, including internships, and coursework in food planning, sanitation, accounting, management, and nutrition.

Hotel and Accommodation Management

• Hotel managers oversee all hotel operations, directing staff in areas like customer service, maintenance, front desk, and finance.
• Hotel chains prefer managers with a minimum of a bachelor's degree in hotel or hospitality management.
• Hotel management degree programs include coursework in marketing, accounting, management, food service, maintenance, and housekeeping.

Food Service Staff

• Restaurant staff includes cooks, servers, bartenders, hosts, and hostesses, with head cooks and chefs overseeing kitchen staff, preparing food, and developing menus.
• Servers take customer orders and serve meals, with employers typically preferring servers with a high school education and on-the-job training.
• Cooks and chefs may receive training in formal culinary arts programs, apprenticeships, or through experience in a restaurant kitchen.

Travel Agent

• Travel agents help customers plan trips, book lodging, transportation, and entertainment, and offer advice on travel plans and destinations.
• Entry-level travel agent positions may only require a high school education, but employers may prefer candidates with some training in the travel industry.
• Travel agent courses provide training in travel regulations and systems.

Travel and Tourism Management Qualifications

• The Travel and Tourism Management Qualifications have been developed for learners wishing to develop core knowledge and competencies in the tourism industry.
• The qualifications provide opportunities to gain specialist knowledge in areas like Resort Management and Tour Operations.
• Learners can progress to an Extended Diploma or Bachelor Degree programs after completing the level 5 Diploma.

Five Job Skills Hospitality Employees Want to See

• Building connections: highlight relationship building, vendor management, client management, guest relations, and collaboration skills.
• Multitasking: highlight organizational skills, time management expertise, and ability to adapt quickly to guests' needs and manage simultaneous projects.
• Attention to detail: highlight specific instances where attention to detail shone through, such as exceeding guests' expectations and ability to focus on crucial guest details.
• Technical and language skills: highlight computer skills, language skills, and technical expertise to stand out from the pack.
• Flexibility: highlight adaptability, versatility, and resourcefulness, providing key examples to demonstrate flexibility.