Questions and Answers
What is alert fatigue in health care?
A hazard involving technology in health care.
What can poorly designed interfaces cause?
Juxtaposition errors.
What are problems at the interface between the user and the health IT system?
Human-computer interface issues.
What can glitches in computer systems cause?
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Which of the following are human-computer problems? (Select all that apply)
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What should user-centered design be? (Select all that apply)
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You should always rely on technology without double-checking.
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What does the warning screen in your hospital's EHR exemplify?
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Which statement about bar-coding systems is true? (Select all that apply)
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What concept does the warning screen, showing a patient's abnormal lab results, demonstrate?
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Which example best illustrates using technology to improve safety?
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As a caregiver, which issue are you best positioned to help solve?
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How does the insulin pump technology help make care safer?
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What is an effective way for addressing defects in a human-technology interface?
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Study Notes
Technology Hazards in Healthcare
- Alert fatigue represents a significant hazard due to constant notifications.
- Poorly designed user interfaces can lead to juxtaposition errors, causing incorrect selections.
- Fragmented information across multiple screens complicates clinicians' ability to see comprehensive patient data.
- Automation complacency can result in loss of manual skills and attention.
- Over-reliance on technology may induce critical errors due to misplaced trust.
Human-Computer Interface Problems
- Incorrect usage may stem from poor interfaces in health IT systems.
- Human-computer interaction issues can lead to significant errors in medical data entry.
Computer-Related Glitches
- Software and equipment can experience glitches, leading to data transmission issues.
- Faulty coding can create data gaps between interconnected systems.
Common Human-Computer Errors
- Multiple open records can lead to incorrect data entry in electronic records.
- Alerts may be ignored or overridden by users due to complacency.
- Network issues or slow speeds can hinder system performance.
- Inaccurate patient identification can result in clinical data being stored under the wrong record.
User-Centered Design Principles
- Interfaces should be intuitive, utilizing familiar elements like drop-down menus and icons.
- Consistency in visual presentation is crucial to prevent user confusion.
- Designs should accommodate novice and expert users with appropriate guidance and shortcuts.
- Systems must allow users to correct errors easily and reverse actions without penalty.
Importance of Double-Checking
- Users should maintain routine double-checks and build awareness that technology can still err.
Case Study: Medication Order Warning
- A case where a technology warning restricts workflow exemplifies how systems may dictate procedures rather than support them.
Bar-Coding Systems
- Bar-coding systems help in tracking laboratory specimens, medications, and patients more effectively.
EHR Challenges in Patient Care
- Encountering alerts based on external records not present in the EHR highlights the limitations of technology for seamless workflow integration.
Improving Safety with Technology
- Employing tools to ensure accurate and timely recording of vital signs can significantly enhance patient safety.
Caregiver Responsibility in Technology Issues
- Caregivers are often in the best position to address incomplete data entries, thus improving record accuracy.
Insulin Pump Technology Benefits
- Insulin pumps automate complex care processes, reducing the risk of human error in medication administration.
Addressing Interface Defects
- Testing technology in real-world scenarios is crucial for identifying and correcting human-technology interface defects.
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Description
Dive into the critical aspects of technology in healthcare with these flashcards from QSEN PS103 Lesson 3. Explore concepts such as alert fatigue and juxtaposition errors, and understand how poorly designed systems can impact clinician performance.
