Podcast
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Questions and Answers
What is the main focus of the video?
What is the main focus of the video?
- Creating a successful business
- Delivering a great guest experience (correct)
- Keeping ahead of the competition
- Improving customer reviews
What is the main message of the video?
What is the main message of the video?
- Focus on people, processes, products and perceptions to create a successful business (correct)
- Ensure guests leave feeling happy and satisfied
- Focus on customer reviews to drive sales
- Create reasons for guests to visit
What is the final image shown in the video?
What is the final image shown in the video?
- A plate of food
- A bar chart
- A circular chart with ‘Brand Promise’ at the centre (correct)
- A family leaving the restaurant
