Podcast
Questions and Answers
What is the main goal of the UPTIME PROCESS?
What is the main goal of the UPTIME PROCESS?
- To improve the quality of the vehicles
- To reduce the vehicle's downtime (correct)
- To hire more employees
- To increase the number of vehicles sold
What is the first step in the UPTIME PROCESS?
What is the first step in the UPTIME PROCESS?
- Create an estimate
- Verify the owning and using customer is correct
- Collect the RO paperwork
- The truck arrives at the dealership (correct)
What happens after the customer's case is created?
What happens after the customer's case is created?
- The truck is sent to the uptime area
- The UPTIME PROCESS is explained to the customer (correct)
- The customer is introduced to the dealership
- The repair begins
What is the purpose of VDA?
What is the purpose of VDA?
Where is the RO paperwork delivered after it is collected?
Where is the RO paperwork delivered after it is collected?
What is the last step in the UPTIME PROCESS?
What is the last step in the UPTIME PROCESS?
What should you do if you are unsure whether to create a customer account or not?
What should you do if you are unsure whether to create a customer account or not?
What is the purpose of the Quick Action Button called 'Check-In'?
What is the purpose of the Quick Action Button called 'Check-In'?
What should be the follow-up time for Uptime Cases?
What should be the follow-up time for Uptime Cases?
What happens when you click 'OK' after checking in the truck?
What happens when you click 'OK' after checking in the truck?
Why is it important to avoid creating duplicate customer accounts?
Why is it important to avoid creating duplicate customer accounts?
What is the alternative way to check in the truck if the Quick Action Button is not used?
What is the alternative way to check in the truck if the Quick Action Button is not used?
What should you do if the customer is wrong?
What should you do if the customer is wrong?
What happens if you click on the “Customer” Link on the left side of the screen and enter a new customer ID?
What happens if you click on the “Customer” Link on the left side of the screen and enter a new customer ID?
Why should dealers do their due diligence to verify ownership?
Why should dealers do their due diligence to verify ownership?
What happens if assets are moved in ASIST without updating VDA+?
What happens if assets are moved in ASIST without updating VDA+?
Why should you set the bill to customer to the correct customer in the existing case?
Why should you set the bill to customer to the correct customer in the existing case?
What could happen if you use the Quick Action buttons while the asset is still in the old customer’s fleet?
What could happen if you use the Quick Action buttons while the asset is still in the old customer’s fleet?
What is an advantage of using pre-defined operations in the DMS?
What is an advantage of using pre-defined operations in the DMS?
Why may the times and rates get out of sync between ASIST and DMS?
Why may the times and rates get out of sync between ASIST and DMS?
What should the Final Service Advisor Review check in the Case?
What should the Final Service Advisor Review check in the Case?
Who can be contacted to re-import codes from the DMS in order to synchronize them?
Who can be contacted to re-import codes from the DMS in order to synchronize them?
What is a disadvantage of using pre-defined operations?
What is a disadvantage of using pre-defined operations?
What should the Final Service Advisor Review check on the left side of the case?
What should the Final Service Advisor Review check on the left side of the case?
What information should be included in the “Comments” box when workflowing the case to the Uptime Area?
What information should be included in the “Comments” box when workflowing the case to the Uptime Area?
How long does a technician have to determine whether the complaints are UPTIME repairs or ADVANCED repairs?
How long does a technician have to determine whether the complaints are UPTIME repairs or ADVANCED repairs?
What is the purpose of the advisor following up with the Foreman?
What is the purpose of the advisor following up with the Foreman?
What should be done with the keys after they are collected?
What should be done with the keys after they are collected?
What should the advisor do if the customer calls before they are called?
What should the advisor do if the customer calls before they are called?
Why is it important to move the UPTIME process as quickly as possible?
Why is it important to move the UPTIME process as quickly as possible?
What should be done with the tag or unit number during the check-in process?
What should be done with the tag or unit number during the check-in process?
Why is it important to verify warranty, campaigns, and recalls?
Why is it important to verify warranty, campaigns, and recalls?
What should the Department field indicate during the check-in process?
What should the Department field indicate during the check-in process?
Who should initially set the Department field?
Who should initially set the Department field?
When should the Asset Arrived time be set during the check-in process?
When should the Asset Arrived time be set during the check-in process?
What should be set 30 minutes from the current time during the check-in process?
What should be set 30 minutes from the current time during the check-in process?
What is the priority of billing requests in the UPTIME process?
What is the priority of billing requests in the UPTIME process?
What should be done with the hard copy after reviewing all ASIST case information?
What should be done with the hard copy after reviewing all ASIST case information?
What happens when the customer picks up the truck?
What happens when the customer picks up the truck?
What should be done if the 2-hour target is not met?
What should be done if the 2-hour target is not met?
What should be done with the survey comments if the customer did not give a 10?
What should be done with the survey comments if the customer did not give a 10?
What is the purpose of toggling the asset ready?
What is the purpose of toggling the asset ready?
What should be done with the customer record when an asset is transferred to a new owner?
What should be done with the customer record when an asset is transferred to a new owner?
Why is it important to avoid creating duplicate customer accounts?
Why is it important to avoid creating duplicate customer accounts?
What happens when a truck is checked in using the Quick Action Button?
What happens when a truck is checked in using the Quick Action Button?
What is the purpose of changing the owing customer in VDA+?
What is the purpose of changing the owing customer in VDA+?
Why is it important to update the customer information in VDA+ before 3pm EST?
Why is it important to update the customer information in VDA+ before 3pm EST?
What is the benefit of using the Quick Action Button to check in a truck?
What is the benefit of using the Quick Action Button to check in a truck?
What should be done with the customer record when an asset is transferred to a new owner?
What should be done with the customer record when an asset is transferred to a new owner?
What is the purpose of updating the owing customer in VDA+?
What is the purpose of updating the owing customer in VDA+?
What happens when the asset is moved to the correct fleet in VDA+?
What happens when the asset is moved to the correct fleet in VDA+?
Why is it important to update the customer information in VDA+ before 3pm EST?
Why is it important to update the customer information in VDA+ before 3pm EST?
What is the purpose of verifying the customer information in VDA+?
What is the purpose of verifying the customer information in VDA+?
What happens when the customer information is updated in VDA+?
What happens when the customer information is updated in VDA+?
Why is it important to verify the customer information in VDA+?
Why is it important to verify the customer information in VDA+?
What should be done with the customer record when an asset is transferred to a new owner?
What should be done with the customer record when an asset is transferred to a new owner?
What is the purpose of setting the Asset Arrived time during the check-in process?
What is the purpose of setting the Asset Arrived time during the check-in process?
Why is it important to avoid creating duplicate customer accounts?
Why is it important to avoid creating duplicate customer accounts?
What should be done when creating a new customer account?
What should be done when creating a new customer account?
What is the purpose of setting the Department field during the check-in process?
What is the purpose of setting the Department field during the check-in process?
What happens when the customer picks up the truck?
What happens when the customer picks up the truck?
Why is it important to avoid creating duplicate customer accounts?
Why is it important to avoid creating duplicate customer accounts?
What should be done with the hard copy after reviewing all ASIST case information?
What should be done with the hard copy after reviewing all ASIST case information?
What is the purpose of toggling the asset ready?
What is the purpose of toggling the asset ready?
What should be done if the 2-hour target is not met?
What should be done if the 2-hour target is not met?
What happens when the truck is checked in using the Quick Action Button?
What happens when the truck is checked in using the Quick Action Button?
