Purposive Communication Module 4.2

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Questions and Answers

What should a resume primarily highlight?

  • A list of references
  • Hobbies and personal interests
  • Qualifications for employment (correct)
  • Social media profiles

Which of the following is the best practice for formatting a resume?

  • Use simple text without graphics or columns (correct)
  • Insert a photo of yourself
  • Use multiple colors and fonts
  • Include graphics and tables

What should be included in accomplishment statements on a resume?

  • Personal opinions
  • Unrelated work experiences
  • Action verbs, methods, and results (correct)
  • Vague descriptions of responsibilities

Which statement about references in a resume is true?

<p>References are not necessary to include with a resume. (A)</p> Signup and view all the answers

When is it appropriate to use a skills-based resume?

<p>When you have limited work experience (C)</p> Signup and view all the answers

What is a key characteristic of an exemplary opening paragraph in a cover letter?

<p>Clearly names the specific job applied for. (B)</p> Signup and view all the answers

Which element would make an opening paragraph rated as satisfactory?

<p>States the specific job but lacks a source of information. (C)</p> Signup and view all the answers

What would classify an opening paragraph as unsatisfactory?

<p>The paragraph is poorly written and contains themed information. (A), The paragraph lacks clarity about the applicant's interest. (B), The paragraph includes one required element only. (D)</p> Signup and view all the answers

Which of the following would negatively impact the quality of an opening paragraph?

<p>Failure to engage the employer's interest. (C), Including a personal anecdote related to the job. (D)</p> Signup and view all the answers

What does the rubric suggest is essential in constructing a compelling opening paragraph?

<p>Specific mention of the job applied for. (C)</p> Signup and view all the answers

What is the primary purpose of an effective business letter?

<p>To communicate with a person first and a business second. (C)</p> Signup and view all the answers

When should the date be placed in a business letter?

<p>After the recipient's address. (D)</p> Signup and view all the answers

What is one key component that should always be included in a business letter?

<p>A formal salutation. (C)</p> Signup and view all the answers

Is it advisable to send an important letter immediately after writing it?

<p>No, it's better to wait a day. (A)</p> Signup and view all the answers

Which of the following is typically NOT a standard formatting component of a business letter?

<p>Preamble. (C)</p> Signup and view all the answers

What should a writer do if unsure whom to address in a business letter?

<p>Make a phone call to inquire. (C)</p> Signup and view all the answers

Why is it important to keep a business letter simple and easy to read?

<p>To ensure the message is clear and understandable. (A)</p> Signup and view all the answers

Which part of a business letter should come directly after the date?

<p>The recipient's address. (B)</p> Signup and view all the answers

What is the primary purpose of a middle paragraph in a resume?

<p>To create a desire for an employer to know more about the applicant (A)</p> Signup and view all the answers

Which characteristic best describes a well-written middle paragraph?

<p>It points out achievements and qualifications related to the job description. (D)</p> Signup and view all the answers

What should the closing paragraph of a resume ideally accomplish?

<p>To pave the way for a potential interview (D)</p> Signup and view all the answers

What is a common mistake made in the closing paragraph of a resume?

<p>Leaving the employer unsure about the applicant's interest (B)</p> Signup and view all the answers

What does a poorly written middle paragraph fail to do?

<p>Create a desire for the employer to know more about the applicant (B)</p> Signup and view all the answers

Which of the following statements about a closing paragraph is true?

<p>It serves to finalize the narrative presented in the resume. (C)</p> Signup and view all the answers

Which phrase best captures the essence of what a middle paragraph should emphasize?

<p>Meeting the job description effectively (C)</p> Signup and view all the answers

What outcome does an effective middle paragraph lead to?

<p>The employer feels compelled to learn more about the applicant. (C)</p> Signup and view all the answers

What is the primary issue with the organization of the letter?

<p>It lacks required elements. (B)</p> Signup and view all the answers

How fluent are the sentences in the letter?

<p>Sentences are fluent and effective. (B)</p> Signup and view all the answers

What does the letter fail to include in its writing?

<p>All essential required components. (A)</p> Signup and view all the answers

What type of errors are noted in the writing skills of the letter?

<p>Very few errors in mechanics. (D)</p> Signup and view all the answers

How are the sentences described in terms of control?

<p>Sentences are normally controlled. (B)</p> Signup and view all the answers

What is the effect of the missing component in the letter?

<p>It contributes to a lack of organization. (C)</p> Signup and view all the answers

What issue does the letter face with its sentence mechanics?

<p>Sentences are generally adequate with minor errors. (A)</p> Signup and view all the answers

Which of the following describes the overall appeal of the letter's writing?

<p>The writing is fluent and effective. (C)</p> Signup and view all the answers

What size font should be used in the résumé according to formatting requirements?

<p>10-12 size font (A)</p> Signup and view all the answers

Which of the following formatting requirements must be met?

<p>Must be signed (D)</p> Signup and view all the answers

What is the significance of the 'Heading' section in a résumé?

<p>To serve a purpose for summarizing professional experiences (A)</p> Signup and view all the answers

How does the 'References' section of a résumé influence its effectiveness?

<p>It can enhance credibility if well-organized (A)</p> Signup and view all the answers

Which criterion does NOT contribute positively to the 'Appearance' of a résumé?

<p>Handwritten notes for updates (C)</p> Signup and view all the answers

What percentage of the evaluation is dedicated to the 'Heading' section?

<p>40% (A)</p> Signup and view all the answers

Which issue would indicate a failing criterion in 'Personal Information' section?

<p>A legal name missing (A)</p> Signup and view all the answers

What could signify an 'Attempted' level of achievement in the 'Personal Information' section?

<p>Missing email address (A)</p> Signup and view all the answers

What implication does a poorly organized résumé have on its appearance?

<p>It diminishes the professionalism of the document (A)</p> Signup and view all the answers

What does the absence of a complete reference list indicate?

<p>The résumé is inadequately completed (A)</p> Signup and view all the answers

Which component is least likely to add to the effectiveness of a résumé?

<p>Irrelevant job history (B)</p> Signup and view all the answers

What can a résumé without specific job titles lead to?

<p>Confusion about the candidate's experience (C)</p> Signup and view all the answers

Which statement is true regarding the criteria for 'References'?

<p>References must be provided separately from the résumé (C)</p> Signup and view all the answers

What should be avoided to maintain a professional appearance in a résumé?

<p>Crowded layout (B)</p> Signup and view all the answers

What is the impact of using a creative but difficult-to-read font in a résumé?

<p>It may be perceived as unprofessional (B)</p> Signup and view all the answers

Flashcards

Business Letter Components

A business letter has distinct parts: header, date, recipient's address, salutation, body, closing, and signature.

Business Letter Format

A business letter's format is more formal compared to a personal letter.

Recipient's Address Placement

The recipient's address is placed before the salutation, not after.

Business Letter Purpose

A business letter aims to communicate with a person first, and the company second.

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Importance of Personalization

Addressing a letter to a specific person enhances the chances of receiving a response.

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Business Letter vs. Personal Letter

Business letters are formal and structured, contrasting with personal letters' flexibility.

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Cover Letter Impact

A compelling cover letter can make a positive first impression & show understanding recipient needs.

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Effective Business Communication

Effective business communication focuses on the recipient as a person and their company's needs.

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Timing of an Important Letter

Review and wait at least one day between writing an important letter and sending it.

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Letter Date Placement

The date on a business letter should be placed above the recipient's address.

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Letter - Reading & Writing

Writing and sending letters (physical mail) remains important aspect of business communication. Even electronic communication needs written confirmations.

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Effective Middle Paragraph

A middle paragraph that clearly showcases applicant's skills and experience relevant to the job.

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Exemplary Cover Letter Opening

Captivating opening that immediately grabs the employer's attention, clearly stating why you're interested in the specific job. Includes the job title and how you learned of it.

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Satisfactory Cover Letter Opening

Opening is adequately written, touching on key elements like interest in the organization and the specific position, but may be a little vague.

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Poor Middle Paragraph

A middle paragraph lacking specific detail, failing to highlight relevant skills, or not connecting applicant's experience to the job description

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Strong Closing Paragraph

A closing paragraph that encourages a call, shows interest in the position and leaves a good impression.

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Unsatisfactory Cover Letter Opening

Opening lacks key elements required for a compelling opening—missing reasons for interest, job titles, or sources of the job opportunity.

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Poor Closing Paragraph

A closing paragraph that leaves the employer unsure about next steps, or lacking a clear call to action.

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Cover Letter Opening Paragraph

The first paragraph of a cover letter designed to pique the reader's interest.

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Cover Letter Opening Element

A component needed within the opening paragraph, ensuring the letter's effectiveness.

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Resume Skills Matching

Highlighting skills and achievements aligning with job description keywords.

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Quantify Achievements

Include numerical data (e.g., $ raised, people served) to show impact.

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Action Verb Statements

Use strong action verbs to describe your accomplishments.

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Resume Accomplishment

Use phrases emphasizing results and achievements, including how you achieved those results.

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Quantify Results

Include numbers when describing your accomplishments.

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Professional Publications

Include links to and citations of relevant publications and presentations in your field.

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Resume Formatting

Avoid graphics, tables, or columns - ATS systems can't read them.

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Resume vs. Hobbies

A resume is a professional summary of your skills and accomplishments, not a list of hobbies.

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Resume Content

Include education, work experience, abilities and skills relevant to the position.

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Resume Delivery

Submit resume electronically via email, respecting ATS and recruiters.

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Resume as a Professional Document

A resume is a formal summary showcasing professional abilities and experience.

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Resume Detail

Give enough details about your experience to showcase your knowledge to an unknown reader.

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Volunteer Experience

Include volunteer work if relevant to the job description.

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Resume Appearance Importance

Formatting and appearance matters in conveying your potential as an employee.

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Resume Slang

Avoid slang or informal language in a professional resume.

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Skill Resume

A resume focused on skills, suitable for those with limited work experience.

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Resume Purpose

A resume's purpose is to highlight the applicant's qualifications, skills, and achievements.

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Resume Update

Maintaining an up-to-date resume showcasing skills, achievements, experience, and education.

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Business Letter Layout

A business letter follows a specific order of components (header, date, recipient's address, salutation, body, closing, and signature). Each component has a correct placement for clarity and organization

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Missing Components

A business letter might be missing key components, making it incomplete or unclear.

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Sentence Fluency

Well-written business letters use fluent and effective sentences. Errors in mechanics, punctuation, and word usage are minimized for clarity.

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Sentence Structure Errors

A business letter often exhibits minor errors in sentence structure, word usage, and punctuation, affecting clarity and professionalism.

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Correct Order

Proper arrangement of all required letter elements in a business letter improves readability and understanding of the message.

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Spacing Between Elements

Spacing elements correctly in a letter is important in layout, enhancing readability and visual appeal.

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Error in Mechanics & Grammar

Errors in grammar and mechanics (punctuation or usage) within business letters can diminish the impact and professionalism of the message.

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Completeness of Business Letter

Ensuring all components of a business letter are present in the proper order.

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Gaps in Mechanics

Noticeable inconsistencies in the use of punctuation, spelling, or grammar in a letter indicate potential issues with its quality.

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Formatting Requirements

Specific instructions for creating a letter, including page size, font size, and required signatures.

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Résumé Writing Rubric

A guideline to evaluate the quality of a résumé based on specific criteria.

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Criteria descriptions

Explanations of what constitutes an exceptional, admirable, acceptable, or attempted résumé, based on the rubric.

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Exceptional Personal Information

Includes complete, accurate, and easy-to-read formatting of the name, address, phone number, email, and other necessary information.

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Admirable Headings

Headings clearly organized with appropriate structure for a resume, and each heading has a clear purpose, with relevant information for the job objective.

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Acceptable References

References format is complete, but may need some clarifications or additional information. Missing some details.

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Acceptable Appearance

Overall presentation of the résumé. The document needs fewer grammatical errors, better organization and layout, better use of a professional font and single page.

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Study Notes

Purposive Communication Module 4.2

  • Module Topic: Effective Communication and Oral Presentation in the Workplace: Business Writing
  • Learning Outcomes: Write professional communications (business letters, office memoranda, and resumes).
  • Preparation Question/Diagnostics: Test understanding of business letter writing.
  • Business Letter Essentials: Should be simple and easy to read; it's advisable to wait a day between writing and sending an important letter; the date should appear after the salutation; the recipient's address is usually listed before the salutation; elements of a business letter include: header, date, address, body, and signature.

Business Letter Formats and Conventions

  • Letter-Writing is essential: Even with technology, letter-writing remains crucial for business communication. Confirmed written communication is often necessary in telephoned or telegraphed conversations.
  • Prioritize the person: Focus on the recipient as a person first, and only as a business contact second. Address the letter to a specific person if possible. If unsure of the recipient, try to find out.
  • Professional Tone: Business letters need a professional tone. Be respectful and courteous, using language that is clear, concise, and confident.

Additional Business Letter Types

  • Sales Letters: Capture reader interest immediately. Present clear calls to action, benefits of taking action, and essential information to support a reader's decision.
  • Order Letters: Convey specific details for ordering goods or services (model number, quantity, and expected price).
  • Complaint Letters: Be direct but tactful. Maintain a professional tone to encourage a resolution.
  • Adjustment Letters: Factual; explain the outcome of a claim or complaint; whether the outcome favors the customer or not, be clear and professional.
  • Inquiry Letters: Short and clear questions to elicit specific information to help satisfy the recipient's need.
  • Follow-Up Letters: Communicate about an initial interaction (e.g., sales order, meeting, job application); thank you notes, and update letters.

Business Letter Components

  • Heading: Return address (optional if using stationery), date. Leave a space between the heading and inside address.
  • Inside Address: Recipient's full address is written here, including title and name. If possible, a full name should be used.
  • Greeting: Formal salutation ("Dear [Mr./Ms./Dr. Last Name]").
  • Body: Main part of the letter. The body begins on a new line after the greeting.
  • Closing: Formal closing (e.g., "Sincerely"). It's on the same margin as the introduction. A short sentence follows the closing line, stating your name.
  • Layout: Maintain consistent spacing. Follow standard format of paper sizes.
  • Writing: Fluent, professional, and easy to read.

Resume Format and Guidelines

  • Chronological Resume: Most acceptable format; the most recent experience appears first.
  • Contact Information: Name, address, phone, and email.
  • Objective:(optional) College students seeking internships/jobs don't usually need an objective. Focus on interests in a cover letter.
  • Education: Reverse chronological order; recent education first.
  • Experience: Recent experience first, internships/volunteer work/part-time employment. Highlight accomplishments.
  • Leadership/Activities: Leadership positions, community service, sports.
  • Academic Projects: If relevant, include details.
  • Additional Information: Optional; skills, languages, and personal experience.
  • References: Not on resume; provide information separately.
  • Resume Formats/Requirements: One-page resumes are standard; professional format and editing.

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