Podcast
Questions and Answers
According to Epictetus, why do humans have two ears and one mouth?
According to Epictetus, why do humans have two ears and one mouth?
- To prioritize speaking over listening
- To ignore the importance of listening
- To speak more than they listen
- To listen twice as much as they speak (correct)
Which of the following is NOT a trait associated with Closed Posture in body language?
Which of the following is NOT a trait associated with Closed Posture in body language?
- Anxiety
- Friendliness (correct)
- Hostility
- Unfriendliness
What is the basis of all good communication according to the text?
What is the basis of all good communication according to the text?
- Ignoring the speaker
- Active Listening (correct)
- Interrupting others
- Speaking loudly
Why is it suggested in the text to observe how others communicate in different contexts?
Why is it suggested in the text to observe how others communicate in different contexts?
How does the text view occasional lapses in conversation?
How does the text view occasional lapses in conversation?
What does Bryant H. McGill consider as one of the most sincere forms of respect?
What does Bryant H. McGill consider as one of the most sincere forms of respect?
What is the purpose of trust in communication?
What is the purpose of trust in communication?
Which term refers to the subject matter of communication?
Which term refers to the subject matter of communication?
What does purposive communication involve?
What does purposive communication involve?
Which term is defined as translating information into a form that can be transmitted?
Which term is defined as translating information into a form that can be transmitted?
What does the system consist of in communication?
What does the system consist of in communication?
Why are verbal and non-verbal messages both important in communication?
Why are verbal and non-verbal messages both important in communication?
What does the model of communication described in the text emphasize?
What does the model of communication described in the text emphasize?
Which aspect of communication involves the verbal expressions of friendliness?
Which aspect of communication involves the verbal expressions of friendliness?
What is the ultimate goal of communication according to the Principles of Communication?
What is the ultimate goal of communication according to the Principles of Communication?
Which type of communication involves the interaction between a relatively large group of people sharing beliefs, values, and behaviors?
Which type of communication involves the interaction between a relatively large group of people sharing beliefs, values, and behaviors?
Which principle states that communication is an indispensable part of daily life?
Which principle states that communication is an indispensable part of daily life?
What aspect of communication does the recognition of culture influence according to the text?
What aspect of communication does the recognition of culture influence according to the text?
Flashcards
Communication
Communication
The process of understanding and sharing meaning.
Effective Communication
Effective Communication
Articulating ideas and listening to others well.
Listening
Listening
The act of attentively hearing and understanding spoken messages.
Active Listening
Active Listening
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Non-Verbal Communication
Non-Verbal Communication
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Closed Posture
Closed Posture
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Open Posture
Open Posture
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Communication Contexts
Communication Contexts
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Communication Principles
Communication Principles
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Transactional Communication
Transactional Communication
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Purposive Communication
Purposive Communication
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Continuity
Continuity
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Encoding
Encoding
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Feedback
Feedback
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Silence in Communication
Silence in Communication
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Intrapersonal Communication
Intrapersonal Communication
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Interpersonal Communication
Interpersonal Communication
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Public Communication
Public Communication
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Study Notes
Introduction to Communication
- Communication is defined as the process of understanding and sharing meaning.
- Effective communication is key to any relationship, and it involves articulating ideas and listening to others.
Importance of Listening
- Epictetus quoted: "We have two ears and one mouth so that we can listen twice as much as we speak."
- 10 strategies to become a good communicator, with the first being to learn to listen.
Active Listening
- Active listening is the basis of all good communication.
- Paying attention is crucial to respond effectively.
Non-Verbal Communication
- Pay attention to body language, including:
- Closed Posture (hostility, unfriendliness, and anxiety)
- Open Posture (friendliness, openness, and willingness)
Observing Communication
- Observe how others communicate in different contexts, including:
- Looking, listening, and learning from others
Communication Strategies
- Do not be afraid of silence, as occasional lapses in conversation are natural.
- Letting pauses occur naturally helps ensure you are not interrupting anyone's train of thought.
Principles of Communication
- Communication is:
- Transactional (two-way process)
- Inevitable (part of daily life)
- Goal-oriented (ultimate goal is to understand each other)
- Complex (involves various levels, including intrapersonal, interpersonal, small group, and public)
- Relational (involves relationships and cultural influences)
- Can be learned (despite its complexity)
Definition of Communication
- Using messages to generate meaning
- Process of sending and receiving messages (spoken or written words, and non-verbally)
- Sharing opinions, information, ideas, and feelings
- People interact through symbols to create and interpret meanings
Purposive Communication
- Transmission of a message from source to receiver
- Sending information to oneself or another entity, usually via a language
Key Terms of Communication
- Continuity: a dynamic process that changes, like an activity where you participate
- Idea: subject matter of the communication, includes message in non-verbal and verbal forms
- Encoding: translating information into a form that can be transmitted to another person
- System: interrelated parts that affect one another, like a workplace
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