Questions and Answers
What are the learning objectives at the end of the chapter?
Identify types of communication, explain the communication process, discuss the value of communication, recognize the importance of a code of ethics.
Which of the following is NOT considered a mode of communication?
Communication can be classified according to mode, context, purpose, and _____
style
What is effective communication characterized by?
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What type of communication involves electronic media?
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Formal communication employs informal language.
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List two examples of barriers to communication.
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Match the level of communication with its description:
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What are some general principles of effective communication?
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Which function of communication is meant to influence the opinion of others?
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What are the 7Cs of effective written communication?
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Study Notes
Communication Overview
- Communication is the process of transmitting information and understanding between individuals or groups.
- Key elements include sender, message, receiver, encoding, decoding, and feedback.
- Effective communication hinges on common understanding and relevant feedback.
Communication Processes
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Sender's Responsibilities:
- Clearly understand the subject and audience.
- Choose suitable communication channels.
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Receiver's Role:
- Be engaged and receptive to the message.
- Provide constructive feedback.
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Essential Characteristics of Messages:
- Should be clear, concise, accurate, relevant, timely, and meaningful.
Types of Communication
By Mode
- Verbal Communication: Spoken or written words.
- Non-verbal Communication: Body language, gestures, facial expressions.
- Visual Communication: Use of images, symbols, diagrams to convey information.
By Context
- Intrapersonal Communication: Inner dialogue or self-talk.
- Interpersonal Communication: Interactive exchanges between individuals.
- Organizational Communication: Formal and informal communication within an organization, which can be downward, upward, horizontal, or crosswise.
- Intercultural Communication: Interaction among individuals from different cultural backgrounds.
By Purpose and Style
- Formal Communication: Structured language for professional contexts (e.g., reports, presentations).
- Informal Communication: Casual conversations aimed at socializing.
Levels of Communication
- Cliché Communication: Conventional, overused phrases to initiate or conclude conversations.
- Factual Communication: Sharing events or observations, often simple small talk.
- Evaluative Communication: Sharing opinions and judgments, which can lead to conflict.
- Gut-level Communication: Sharing of deep emotions and feelings.
- Peak Communication: High-level, meaningful interactions, often rare.
Functions of Communication
- Informative Function: Sharing knowledge and information.
- Instructive Function: Guiding individuals on actions and procedures.
- Persuasive Function: Influencing opinions and beliefs.
- Motivational Function: Encouraging actions towards personal goals.
- Aesthetic Function: Using communication for pleasure and enjoyment.
- Therapeutic Function: Expressing emotions for better mental health.
- Regulation/Control: Managing attitudes and behaviors.
- Social Interaction: Building and maintaining relationships.
General Principles of Effective Communication
- Understand your purpose, audience, and topic.
- Tailor communication to context.
- Focus on feedback for improvement.
Principles of Effective Communication
- Oral Communication: Be clear, complete, natural, and timely.
- Written Communication: Follow the 7Cs (Clear, Concise, Concrete, Correct, Coherent, Complete, Courteous).
Ethics of Communication
- Behave with honesty, decency, and integrity.
- Provide complete, accurate, and appropriate information.
- Follow communication ethics to promote understanding and respect among participants.
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Description
This quiz covers the fundamentals of communication processes, types, levels, and important principles and ethics as outlined in Chapter 1 of Purposive Communication. Engage with key concepts to enhance your understanding of effective communication in personal and professional contexts.