Purposive Communication Chapter 1
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Questions and Answers

What are the learning objectives at the end of the chapter?

Identify types of communication, explain the communication process, discuss the value of communication, recognize the importance of a code of ethics.

Which of the following is NOT considered a mode of communication?

  • Cliché (correct)
  • Visual
  • Non-verbal
  • Verbal

    • Communication can be classified according to mode, context, purpose, and _____

    style

    What is effective communication characterized by?

    <p>Clarity, accuracy, relevance, timeliness, meaning, and applicability.</p> Signup and view all the answers

    What type of communication involves electronic media?

    <p>Extended</p> Signup and view all the answers

    Formal communication employs informal language.

    <p>False</p> Signup and view all the answers

    List two examples of barriers to communication.

    <p>Language and physical barriers.</p> Signup and view all the answers

    Match the level of communication with its description:

    <p>Cliché Communication = Uses conventional messages to establish rapport Factual Communication = Involves sharing events or knowledge Evaluative Communication = Offers opinions and judgments Gut-level Communication = Shares emotions and feelings</p> Signup and view all the answers

    What are some general principles of effective communication?

    <p>Know your purpose, audience, and topic; adjust speech to context; work on feedback.</p> Signup and view all the answers

    Which function of communication is meant to influence the opinion of others?

    <p>Persuasive</p> Signup and view all the answers

    What are the 7Cs of effective written communication?

    <p>Clear, concise, concrete, correct, coherent, complete, courteous.</p> Signup and view all the answers

    Study Notes

    Communication Overview

    • Communication is the process of transmitting information and understanding between individuals or groups.
    • Key elements include sender, message, receiver, encoding, decoding, and feedback.
    • Effective communication hinges on common understanding and relevant feedback.

    Communication Processes

    • Sender's Responsibilities:
      • Clearly understand the subject and audience.
      • Choose suitable communication channels.
    • Receiver's Role:
      • Be engaged and receptive to the message.
      • Provide constructive feedback.
    • Essential Characteristics of Messages:
      • Should be clear, concise, accurate, relevant, timely, and meaningful.

    Types of Communication

    By Mode

    • Verbal Communication: Spoken or written words.
    • Non-verbal Communication: Body language, gestures, facial expressions.
    • Visual Communication: Use of images, symbols, diagrams to convey information.

    By Context

    • Intrapersonal Communication: Inner dialogue or self-talk.
    • Interpersonal Communication: Interactive exchanges between individuals.
    • Organizational Communication: Formal and informal communication within an organization, which can be downward, upward, horizontal, or crosswise.
    • Intercultural Communication: Interaction among individuals from different cultural backgrounds.

    By Purpose and Style

    • Formal Communication: Structured language for professional contexts (e.g., reports, presentations).
    • Informal Communication: Casual conversations aimed at socializing.

    Levels of Communication

    • Cliché Communication: Conventional, overused phrases to initiate or conclude conversations.
    • Factual Communication: Sharing events or observations, often simple small talk.
    • Evaluative Communication: Sharing opinions and judgments, which can lead to conflict.
    • Gut-level Communication: Sharing of deep emotions and feelings.
    • Peak Communication: High-level, meaningful interactions, often rare.

    Functions of Communication

    • Informative Function: Sharing knowledge and information.
    • Instructive Function: Guiding individuals on actions and procedures.
    • Persuasive Function: Influencing opinions and beliefs.
    • Motivational Function: Encouraging actions towards personal goals.
    • Aesthetic Function: Using communication for pleasure and enjoyment.
    • Therapeutic Function: Expressing emotions for better mental health.
    • Regulation/Control: Managing attitudes and behaviors.
    • Social Interaction: Building and maintaining relationships.

    General Principles of Effective Communication

    • Understand your purpose, audience, and topic.
    • Tailor communication to context.
    • Focus on feedback for improvement.

    Principles of Effective Communication

    • Oral Communication: Be clear, complete, natural, and timely.
    • Written Communication: Follow the 7Cs (Clear, Concise, Concrete, Correct, Coherent, Complete, Courteous).

    Ethics of Communication

    • Behave with honesty, decency, and integrity.
    • Provide complete, accurate, and appropriate information.
    • Follow communication ethics to promote understanding and respect among participants.

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    Related Documents

    Purposive Communication - Chapter 1 PDF

    Description

    This quiz covers the fundamentals of communication processes, types, levels, and important principles and ethics as outlined in Chapter 1 of Purposive Communication. Engage with key concepts to enhance your understanding of effective communication in personal and professional contexts.

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