Purposive Communication Chapter 1

Questions and Answers

What are the learning objectives at the end of the chapter?

Identify types of communication, explain the communication process, discuss the value of communication, recognize the importance of a code of ethics.

Which of the following is NOT considered a mode of communication?

Cliché (correct)

Visual

Non-verbal

Verbal

Communication can be classified according to mode, context, purpose, and _____

style

What is effective communication characterized by?

Clarity, accuracy, relevance, timeliness, meaning, and applicability. Signup and view all the answers

What type of communication involves electronic media?

Extended Signup and view all the answers

Formal communication employs informal language.

False Signup and view all the answers

List two examples of barriers to communication.

Language and physical barriers. Signup and view all the answers

Match the level of communication with its description:

Cliché Communication = Uses conventional messages to establish rapport Factual Communication = Involves sharing events or knowledge Evaluative Communication = Offers opinions and judgments Gut-level Communication = Shares emotions and feelings Signup and view all the answers

What are some general principles of effective communication?

Know your purpose, audience, and topic; adjust speech to context; work on feedback. Signup and view all the answers

Which function of communication is meant to influence the opinion of others?

Persuasive Signup and view all the answers

What are the 7Cs of effective written communication?

Clear, concise, concrete, correct, coherent, complete, courteous. Signup and view all the answers

Study Notes

Communication Overview

Communication is the process of transmitting information and understanding between individuals or groups.
Key elements include sender, message, receiver, encoding, decoding, and feedback.
Effective communication hinges on common understanding and relevant feedback.

Communication Processes

Sender's Responsibilities:
- Clearly understand the subject and audience.
- Choose suitable communication channels.
Receiver's Role:
- Be engaged and receptive to the message.
- Provide constructive feedback.
Essential Characteristics of Messages:
- Should be clear, concise, accurate, relevant, timely, and meaningful.

Types of Communication

By Mode

Verbal Communication: Spoken or written words.
Non-verbal Communication: Body language, gestures, facial expressions.
Visual Communication: Use of images, symbols, diagrams to convey information.

By Context

Intrapersonal Communication: Inner dialogue or self-talk.
Interpersonal Communication: Interactive exchanges between individuals.
Organizational Communication: Formal and informal communication within an organization, which can be downward, upward, horizontal, or crosswise.
Intercultural Communication: Interaction among individuals from different cultural backgrounds.

By Purpose and Style

Formal Communication: Structured language for professional contexts (e.g., reports, presentations).
Informal Communication: Casual conversations aimed at socializing.

Levels of Communication

Cliché Communication: Conventional, overused phrases to initiate or conclude conversations.
Factual Communication: Sharing events or observations, often simple small talk.
Evaluative Communication: Sharing opinions and judgments, which can lead to conflict.
Gut-level Communication: Sharing of deep emotions and feelings.
Peak Communication: High-level, meaningful interactions, often rare.

Functions of Communication

Informative Function: Sharing knowledge and information.
Instructive Function: Guiding individuals on actions and procedures.
Persuasive Function: Influencing opinions and beliefs.
Motivational Function: Encouraging actions towards personal goals.
Aesthetic Function: Using communication for pleasure and enjoyment.
Therapeutic Function: Expressing emotions for better mental health.
Regulation/Control: Managing attitudes and behaviors.
Social Interaction: Building and maintaining relationships.

General Principles of Effective Communication

Understand your purpose, audience, and topic.
Tailor communication to context.
Focus on feedback for improvement.

Principles of Effective Communication

Oral Communication: Be clear, complete, natural, and timely.
Written Communication: Follow the 7Cs (Clear, Concise, Concrete, Correct, Coherent, Complete, Courteous).

Ethics of Communication

Behave with honesty, decency, and integrity.
Provide complete, accurate, and appropriate information.
Follow communication ethics to promote understanding and respect among participants.

Description

This quiz covers the fundamentals of communication processes, types, levels, and important principles and ethics as outlined in Chapter 1 of Purposive Communication. Engage with key concepts to enhance your understanding of effective communication in personal and professional contexts.