Podcast
Questions and Answers
What are norms in the context of a team?
What are norms in the context of a team?
How do norms contribute to a team's effectiveness?
How do norms contribute to a team's effectiveness?
Why are team norms important for new members?
Why are team norms important for new members?
Why is it beneficial to turn implicit norms into explicit policies?
Why is it beneficial to turn implicit norms into explicit policies?
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How do norms contribute to psychological safety in a team?
How do norms contribute to psychological safety in a team?
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What is the primary purpose of establishing ground rules for a team?
What is the primary purpose of establishing ground rules for a team?
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Which of the following is NOT an example of psychological safety?
Which of the following is NOT an example of psychological safety?
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What is the main benefit of psychological safety in organizations, as discussed in the text?
What is the main benefit of psychological safety in organizations, as discussed in the text?
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Which of the following is a recommended step toward creating more psychological safety at work?
Which of the following is a recommended step toward creating more psychological safety at work?
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Which of the following is NOT a characteristic of psychological safety?
Which of the following is NOT a characteristic of psychological safety?
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What is the main purpose of establishing norms for how failure is handled, as mentioned in the text?
What is the main purpose of establishing norms for how failure is handled, as mentioned in the text?
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Which of the following is NOT a recommended step toward creating more psychological safety at work?
Which of the following is NOT a recommended step toward creating more psychological safety at work?
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What is the main benefit of promoting psychological safety in an organization, according to the text?
What is the main benefit of promoting psychological safety in an organization, according to the text?
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Which of the following practices is NOT recommended in the text for promoting psychological safety?
Which of the following practices is NOT recommended in the text for promoting psychological safety?
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What is the purpose of promoting sincere dialogue and constructive debate within a team?
What is the purpose of promoting sincere dialogue and constructive debate within a team?
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Which of the following practices does the text recommend for providing feedback and addressing concerns within a team?
Which of the following practices does the text recommend for providing feedback and addressing concerns within a team?
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What is the purpose of celebrating wins and sharing credit within a team, according to the text?
What is the purpose of celebrating wins and sharing credit within a team, according to the text?
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Study Notes
Team Norms
- Norms are implicit ground rules that guide team behavior, even if unwritten, to clarify expected behavior and prevent unnecessary conflict.
- Norms lead to effective decision making, clear expectations for team interaction, and effective onboarding of new team members.
Psychological Safety
- Psychological safety is a culture of respect, trust, and openness where it's not risky to raise ideas and concerns.
- It is not about relaxing standards, feeling comfortable, being agreeable, or giving unconditional praise.
Benefits of Psychological Safety
- Psychological safety benefits the organization by promoting innovation, engagement, productivity, and inclusion.
6 Steps to Create More Psychological Safety at Work
Step 1: Make Psychological Safety a Priority
- Make psychological safety an explicit priority by talking to the team about its importance and connecting it to a higher purpose.
- Ask for help when needed and freely give help when asked, and model the behaviors you want to see.
Step 2: Facilitate Open Discussion
- Encourage everyone to speak up and show genuine curiosity, honoring frankness and truth-telling.
- Be open-minded, compassionate, and willing to listen to challenging ideas.
Step 3: Establish Norms for Failure
- Establish norms for how failure is handled, recognizing mistakes as opportunities for growth.
- Show recognition and openly share hard-won lessons learned from mistakes.
Step 4: Embrace Productive Conflict
- Promote sincere dialogue and constructive debate to resolve conflicts productively.
- Discuss how to communicate concerns and share reservations respectfully.
Step 5: Promote Dialogue
- Make an intentional effort to promote dialogue by asking powerful, open-ended questions.
- Create space for people to raise concerns and provide opportunities to learn how to give and receive feedback.
Step 6: Celebrate Wins
- Notice and acknowledge what's going well and share credit among team members.
- Embrace expertise and celebrate collective success.
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Description
Test your knowledge on psychological safety with this quiz based on Amy Edmonson's concept. Learn about the importance of psychological safety in the workplace and how it can foster a culture of trust and innovation.
