17 Questions
What are norms in the context of a team?
Ground rules for the team
How do norms contribute to a team's effectiveness?
Enhancing decision-making
Why are team norms important for new members?
To assist in onboarding
Why is it beneficial to turn implicit norms into explicit policies?
To decrease guesswork on expected behavior
How do norms contribute to psychological safety in a team?
By setting guidelines for interaction and communication
What is the primary purpose of establishing ground rules for a team?
To clarify expected behavior and interactions
Which of the following is NOT an example of psychological safety?
Promoting a culture of respect, trust, and openness
What is the main benefit of psychological safety in organizations, as discussed in the text?
Greater innovation, engagement, and inclusion
Which of the following is a recommended step toward creating more psychological safety at work?
Facilitating everyone speaking up and being open-minded
Which of the following is NOT a characteristic of psychological safety?
Relaxing your standards
What is the main purpose of establishing norms for how failure is handled, as mentioned in the text?
To create a safe environment where people feel comfortable admitting and learning from their mistakes
Which of the following is NOT a recommended step toward creating more psychological safety at work?
Becoming friends with your direct reports, colleagues, or boss
What is the main benefit of promoting psychological safety in an organization, according to the text?
It encourages innovation and risk-taking.
Which of the following practices is NOT recommended in the text for promoting psychological safety?
Punishing mistakes and discouraging experimentation.
What is the purpose of promoting sincere dialogue and constructive debate within a team?
To help resolve conflicts productively and address concerns about processes that aren't working.
Which of the following practices does the text recommend for providing feedback and addressing concerns within a team?
Asking open-ended questions, actively listening, and providing opportunities to learn how to share constructive feedback.
What is the purpose of celebrating wins and sharing credit within a team, according to the text?
All of the above.
Study Notes
Team Norms
- Norms are implicit ground rules that guide team behavior, even if unwritten, to clarify expected behavior and prevent unnecessary conflict.
- Norms lead to effective decision making, clear expectations for team interaction, and effective onboarding of new team members.
Psychological Safety
- Psychological safety is a culture of respect, trust, and openness where it's not risky to raise ideas and concerns.
- It is not about relaxing standards, feeling comfortable, being agreeable, or giving unconditional praise.
Benefits of Psychological Safety
- Psychological safety benefits the organization by promoting innovation, engagement, productivity, and inclusion.
6 Steps to Create More Psychological Safety at Work
Step 1: Make Psychological Safety a Priority
- Make psychological safety an explicit priority by talking to the team about its importance and connecting it to a higher purpose.
- Ask for help when needed and freely give help when asked, and model the behaviors you want to see.
Step 2: Facilitate Open Discussion
- Encourage everyone to speak up and show genuine curiosity, honoring frankness and truth-telling.
- Be open-minded, compassionate, and willing to listen to challenging ideas.
Step 3: Establish Norms for Failure
- Establish norms for how failure is handled, recognizing mistakes as opportunities for growth.
- Show recognition and openly share hard-won lessons learned from mistakes.
Step 4: Embrace Productive Conflict
- Promote sincere dialogue and constructive debate to resolve conflicts productively.
- Discuss how to communicate concerns and share reservations respectfully.
Step 5: Promote Dialogue
- Make an intentional effort to promote dialogue by asking powerful, open-ended questions.
- Create space for people to raise concerns and provide opportunities to learn how to give and receive feedback.
Step 6: Celebrate Wins
- Notice and acknowledge what's going well and share credit among team members.
- Embrace expertise and celebrate collective success.
Test your knowledge on psychological safety with this quiz based on Amy Edmonson's concept. Learn about the importance of psychological safety in the workplace and how it can foster a culture of trust and innovation.
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