Podcast
Questions and Answers
What is one key action to support colleagues during a stress-inducing event?
What is one key action to support colleagues during a stress-inducing event?
- Discuss stress management strategies together. (correct)
- Ridicule their coping methods.
- Ignore their concerns.
- Encourage competition among team members.
Which of the following actions promotes emotional health during a stressful event?
Which of the following actions promotes emotional health during a stressful event?
- Checking in on personal limits and practicing self-care. (correct)
- Comparing your stress levels with others.
- Taking on more responsibilities without consideration.
- Avoiding personal reflections and downtime.
What is a recommended way to improve listening skills when helping someone?
What is a recommended way to improve listening skills when helping someone?
- Focus on planning your response while they talk.
- Interrupt them frequently to clarify your points.
- Maintain a distance to avoid discomfort.
- Acknowledge their feelings and stay present. (correct)
How should you communicate with someone in distress?
How should you communicate with someone in distress?
What is one of the ethical 'dos' while helping someone?
What is one of the ethical 'dos' while helping someone?
What is a non-verbal communication skill to enhance the helping process?
What is a non-verbal communication skill to enhance the helping process?
Which behavior should be avoided during support sessions?
Which behavior should be avoided during support sessions?
How can someone take time to recover after helping others?
How can someone take time to recover after helping others?
Which of the following is not considered a level of listening according to Covey?
Which of the following is not considered a level of listening according to Covey?
What is the primary goal of attentive listening?
What is the primary goal of attentive listening?
Which action is essential in the practice of non-verbal skills when communicating with someone?
Which action is essential in the practice of non-verbal skills when communicating with someone?
Which of the following best describes the 'Link' action in Basic Actions of Psychological First Aid (PFA)?
Which of the following best describes the 'Link' action in Basic Actions of Psychological First Aid (PFA)?
What should one avoid doing during active listening to ensure effective communication?
What should one avoid doing during active listening to ensure effective communication?
What non-verbal communication skill involves adjusting one’s tone to convey empathy?
What non-verbal communication skill involves adjusting one’s tone to convey empathy?
In the context of PFA, what does the 'information on coping' action aim to provide?
In the context of PFA, what does the 'information on coping' action aim to provide?
What is the first step to take during a conversation to ensure clear understanding?
What is the first step to take during a conversation to ensure clear understanding?
What is the first action taken in Psychological First Aid (PFA)?
What is the first action taken in Psychological First Aid (PFA)?
Which of the following describes a closed question?
Which of the following describes a closed question?
What should be avoided in non-verbal communication during PFA?
What should be avoided in non-verbal communication during PFA?
What is the main goal of gathering information on current needs and concerns in PFA?
What is the main goal of gathering information on current needs and concerns in PFA?
What is a key component to indicate that someone is truly listening?
What is a key component to indicate that someone is truly listening?
Which principle is essential for effective communication in PFA?
Which principle is essential for effective communication in PFA?
What is an important aspect of listening skills within PFA?
What is an important aspect of listening skills within PFA?
What should be the tone of voice used in PFA?
What should be the tone of voice used in PFA?
Study Notes
Open and Closed Questions
- Closed questions are specific and require a short response.
- Open questions require a detailed answer.
Basic Actions of PFA
- Stabilization: The goal is to calm and orient emotionally overwhelmed or disoriented survivors.
- Information Gathering on Current Needs and Concerns: Involves identifying immediate needs and concerns, gathering information, and tailoring PFA interventions.
- Practical Assistance: Offer practical help to survivors in addressing immediate needs and concerns.
MHAT Elements
- Empathy: Understanding someone's emotions.
- Politeness: Present yourself professionally with good manners.
- Eye Contact: It's important to make eye contact, but respect cultural differences.
- Non-Judgemental: Treat everyone with respect, regardless of their appearance.
- Empowering: Provide support and encouragement, believing in their strength.
- Non-Violent and Threatening Voice: Use a calm voice and avoid threatening words.
Listening Skills
- Listen actively, be attentive to keywords, tone of voice, and word choice.
- Emphatic Listening: Understanding someone intellectually and emotionally.
Helping Responsibly: Ethical Guidelines
- Dos: Be honest, trustworthy, respect personal decisions, be culturally sensitive, respect privacy, and keep stories confidential.
- Don'ts: Exploit the relationship, ask for money or favours, make false promises, exaggerate your skills, force help, be intrusive or pushy, pressure for details, share personal stories, judge actions or feelings.
Good Communication
- Find a quiet place to talk and minimize distractions.
- Stay near the person, but maintain an appropriate distance.
- Acknowledge their feelings and their losses.
- Communicate information in a simple and understandable way.
Levels of Listening
- Ignoring: Not attending to the conversation at all.
- Pretending: Muttering "Uh-oh" or "Yes," but not actually listening.
- Selective: Only hearing certain parts of the conversation.
- Attentive: Paying attention to the words being spoken.
- Emphatic: Understanding someone intellectually and emotionally.
Active Listening
- Be aware of your biases and values.
- Eliminate barriers to communication.
- Observe the person's reactions.
- Stop to think before answering.
Practicing Non-Verbal Skills
- LOVER: Lean forward, Open position, Voice modulation, Eye-contact, Relax.
Basic Actions of PFA: Link
- Connection with Social Supports: Help establish brief or ongoing contacts with primary support persons.
- Information on Coping: Provide information about stress reactions and coping strategies to reduce distress.
- Linkage with Collaborative Services: Connect survivors with available services.
After Crisis
- Behaviors that may warrant referral for further mental health care.
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Description
Test your knowledge on the principles of Psychological First Aid (PFA) including open and closed questions, and the key elements of the Mental Health Assessment Tool (MHAT). This quiz covers the essential actions and techniques used to support individuals in distress, ensuring effective communication and empathetic assistance.
