PST Exam Flashcards

What is called helicopters or planes used to drop water or fire retardant in large quantities?

Medical calls may require a law enforcement response if crowd/ traffic control is needed.

What is essential for the PST to extract from the caller?

Effective communication is essential to understanding the message has been received and understood.

Symptoms of a diabetic emergency may mimic those of:

Florida gives each of the 67 counties the responsibility of maintaining emergency management programs at the county level.

Which of the following is not a component of good interpersonal skills?

HIPAA was designed to protect patients from disclosure of protected oral, written, or electronic health information.

Which of the following is not part of the 6 W's?

PSTs in a call taker position may be utilized to process requests for field units.

What is Narco Terrorism?

During a MCI, it is the responsibility of the PST to make notifications to local and state agencies.

How many hours of training are required for the 911 Public Safety Telecommunicator Certification?

PSTs should remain professional, no matter the circumstance, by using industry jargon with callers seeking assistance.

Prioritization is not a factor when determining the order in which incidents will be handled.

What does the State Watch Office do?

Vehicle crashes with numerous patients are one example of an MCI.

Which of the following refers to a non-emergency event that does not require immediate response?

What is an AED?

For HAZMAT events, callers should be advised to get as close as possible to the product to obtain all information requested by the PST on the telephone.

What is compassion?

All hospitals have a designated trauma center.

What is a Trauma Center?

Florida gives the Division of Emergency Management the responsibility of maintaining a statewide emergency management program.

What type of agreement allows emergency responders to reach across jurisdictional boundaries?

A cerebrovascular Accident, or CVA, is commonly referred to as a?

What does professionalism involve?

Non-emergency calls do not need to be placed on hold in order to answer incoming 911 calls.

Who can enforce changes for the grounding of an aircraft?

PSTs should be willing to go the extra mile to provide excellent customer service to callers.

HIPAA law, CJIS security policy, and agency protocols all dictate which information can or cannot be disseminated.

How do PSTs contribute to EMS safety?

An emergency is defined as a serious, unexpected, and often dangerous situation which may cause injury or damage.

Major fires involving death or arson should be reported to the county and state watch office.

What does edema mean?

A telecommunicator can be held criminally liable if they violate a law or statute.

Which of the following are factors essential to providing excellent customer service?

When completing forms and logs, using codes and ten signals is appropriate.

What types of stress reactions include irritability, feeling overwhelmed, and depression?

What is the abbreviation for intoxication from ethyl alcohol?

What does NTSB stand for?

It is important to give as much information as you can when asked questions in court.

What is the primary responsibility of a call taker?

Use of persuasion techniques is part of providing excellent customer service.

What is Trauma Alert Criteria?

Law enforcement may be required to respond to some fire or EMS calls.

What are the two most common court settings that a PST would be subpoenaed for?

When transferring a caller to another PSAP, the call taker can disconnect once they confirm the correct PSAP has been reached.

What is a Public Information Officer?

When completing logs, forms, and files, the PST should always use plain English.

What items are exempt from disclosure as per Chapter 119, F.S?

The acronym CYMBALS is commonly used to obtain standard vehicle descriptions.

Which of the following are examples of protected information?

PSTs should never change their communication style based on their caller.

What does multi-functional dexterity mean?

What does FEMA stand for?

What is a foam truck?

The PST must be able to differentiate between emergency and non-emergency incidents.

PSTs should use phonetics to clarify information, such as confirming a tag number or the spelling of a name.

To be eligible for 911 PST renewal certification, the certificate holder must complete 40 hours of renewal training.

Verbal communication skills include leaning forward, smiling, and nodding.

What is NexGen911?

PSTs are permitted to use personal data and case information for personal reasons.

What does ICS stand for?

Non-verbal communication skills include listening for background noise.

Which is not an example of personal stress management practices?

Members of upper management are privy to the information that is discussed during Critical Incident Stress Management sessions.

What does ANI stand for?

Written or typed words such as those used with TDD/TTY are part of non-verbal communication.

Who coordinates a response to a disaster that has occurred in the US?

All agencies use the term 'Code 3' to indicate an emergency response.

What does PSAP stand for?

When giving testimony during a hearing, if you are unsure of the answer the best thing to do would be to take a guess.

What does ethics involve?

Bunker gear is protective clothing worn by firefighters while working an active fire incident.

What is the single most important piece of information to be obtained by a PST?

Law enforcement agencies often use similar terminology and acronyms to describe incidents and systems.

What type of fire is an apartment fire considered to be?

What does TERT stand for?

What does prioritization refer to in emergency response?

The Detroit Police Department used the first one way radio communications in 1928.

What is a misdemeanor?

What does the enhanced 911 system include?

As a public servant, a PST is held to a higher standard of professionalism.

A MAYDAY is an internationally recognized distress signal.

Civil complaints involve disputes between private individuals and are penalized by fines and/or imprisonment.

The five types of normal and expectable stress reactions are cognitive, emotional, physical, behavioral, and spiritual.

What does 'in-progress' indicate?

Supervisors and co-workers are resources available in the PSAP to assist during unfolding incidents.

A past event, or a delayed call indicates what?

What does NFPA stand for?

What is the Wireless Communication and Public Safety Act?

What is an Active Shooter?

What is a hostage situation?

What are cognitive stress reactions?

Which is not a community resource?

A barricaded subject is someone who has blocked themselves in an area.

Respect for different cultures, backgrounds, lifestyles, and generational differences is a part of?

What is a tanker?

HIPAA does not prevent PSTs from relaying information to responding units.