PST Exam Flashcards
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Questions and Answers

What is called helicopters or planes used to drop water or fire retardant in large quantities?

  • Emergency Air Support
  • Aerial Fire Fighting (correct)
  • Air Rescue
  • Fire Suppression

    • Medical calls may require a law enforcement response if crowd/ traffic control is needed.

    True

    What is essential for the PST to extract from the caller?

    All pertinent information quickly and accurately.

    Effective communication is essential to understanding the message has been received and understood.

    <p>True</p> Signup and view all the answers

    Symptoms of a diabetic emergency may mimic those of:

    <p>Intoxication</p> Signup and view all the answers

    Florida gives each of the 67 counties the responsibility of maintaining emergency management programs at the county level.

    <p>True</p> Signup and view all the answers

    Which of the following is not a component of good interpersonal skills?

    <p>Personalizing Situations</p> Signup and view all the answers

    HIPAA was designed to protect patients from disclosure of protected oral, written, or electronic health information.

    <p>True</p> Signup and view all the answers

    Which of the following is not part of the 6 W's?

    <p>Which</p> Signup and view all the answers

    PSTs in a call taker position may be utilized to process requests for field units.

    <p>True</p> Signup and view all the answers

    What is Narco Terrorism?

    <p>A subset of terrorism in which terrorist groups participate directly in the cultivation, manufacture, transportation, or distribution of controlled substances.</p> Signup and view all the answers

    During a MCI, it is the responsibility of the PST to make notifications to local and state agencies.

    <p>True</p> Signup and view all the answers

    How many hours of training are required for the 911 Public Safety Telecommunicator Certification?

    <p>232 hrs</p> Signup and view all the answers

    PSTs should remain professional, no matter the circumstance, by using industry jargon with callers seeking assistance.

    <p>False</p> Signup and view all the answers

    Prioritization is not a factor when determining the order in which incidents will be handled.

    <p>False</p> Signup and view all the answers

    What does the State Watch Office do?

    <p>It holds and shares information with local, state, and federal entities.</p> Signup and view all the answers

    Vehicle crashes with numerous patients are one example of an MCI.

    <p>True</p> Signup and view all the answers

    Which of the following refers to a non-emergency event that does not require immediate response?

    <p>Public Education</p> Signup and view all the answers

    What is an AED?

    <p>A portable device that analyzes heart rhythm and delivers a shock if necessary.</p> Signup and view all the answers

    For HAZMAT events, callers should be advised to get as close as possible to the product to obtain all information requested by the PST on the telephone.

    <p>False</p> Signup and view all the answers

    What is compassion?

    <p>A feeling of deep sympathy for another who is stricken by misfortune.</p> Signup and view all the answers

    All hospitals have a designated trauma center.

    <p>False</p> Signup and view all the answers

    What is a Trauma Center?

    <p>A hospital unit equipped to provide care to patients with acute traumatic injuries.</p> Signup and view all the answers

    Florida gives the Division of Emergency Management the responsibility of maintaining a statewide emergency management program.

    <p>True</p> Signup and view all the answers

    What type of agreement allows emergency responders to reach across jurisdictional boundaries?

    <p>Mutual Aid Agreement</p> Signup and view all the answers

    A cerebrovascular Accident, or CVA, is commonly referred to as a?

    <p>Stroke</p> Signup and view all the answers

    What does professionalism involve?

    <p>Skill, good judgment, and polite behavior expected from someone trained to do a job well.</p> Signup and view all the answers

    Non-emergency calls do not need to be placed on hold in order to answer incoming 911 calls.

    <p>False</p> Signup and view all the answers

    Who can enforce changes for the grounding of an aircraft?

    <p>FAA</p> Signup and view all the answers

    PSTs should be willing to go the extra mile to provide excellent customer service to callers.

    <p>True</p> Signup and view all the answers

    HIPAA law, CJIS security policy, and agency protocols all dictate which information can or cannot be disseminated.

    <p>True</p> Signup and view all the answers

    How do PSTs contribute to EMS safety?

    <p>By following up on responders who do not answer the radio.</p> Signup and view all the answers

    An emergency is defined as a serious, unexpected, and often dangerous situation which may cause injury or damage.

    <p>True</p> Signup and view all the answers

    Major fires involving death or arson should be reported to the county and state watch office.

    <p>True</p> Signup and view all the answers

    What does edema mean?

    <p>Swelling</p> Signup and view all the answers

    A telecommunicator can be held criminally liable if they violate a law or statute.

    <p>True</p> Signup and view all the answers

    Which of the following are factors essential to providing excellent customer service?

    <p>Active Listening</p> Signup and view all the answers

    When completing forms and logs, using codes and ten signals is appropriate.

    <p>False</p> Signup and view all the answers

    What types of stress reactions include irritability, feeling overwhelmed, and depression?

    <p>Emotional</p> Signup and view all the answers

    What is the abbreviation for intoxication from ethyl alcohol?

    <p>ETOH</p> Signup and view all the answers

    What does NTSB stand for?

    <p>National Transportation Safety Board</p> Signup and view all the answers

    It is important to give as much information as you can when asked questions in court.

    <p>False</p> Signup and view all the answers

    What is the primary responsibility of a call taker?

    <p>To answer inbound 911 calls, non-emergency calls, and administrative lines.</p> Signup and view all the answers

    Use of persuasion techniques is part of providing excellent customer service.

    <p>True</p> Signup and view all the answers

    What is Trauma Alert Criteria?

    <p>A method used by emergency medical personnel to grade the severity of a traumatic injury.</p> Signup and view all the answers

    Law enforcement may be required to respond to some fire or EMS calls.

    <p>True</p> Signup and view all the answers

    What are the two most common court settings that a PST would be subpoenaed for?

    <p>Trials and Depositions</p> Signup and view all the answers

    When transferring a caller to another PSAP, the call taker can disconnect once they confirm the correct PSAP has been reached.

    <p>False</p> Signup and view all the answers

    What is a Public Information Officer?

    <p>An individual who serves as a bridge between the agency and the public.</p> Signup and view all the answers

    When completing logs, forms, and files, the PST should always use plain English.

    <p>False</p> Signup and view all the answers

    What items are exempt from disclosure as per Chapter 119, F.S?

    <p>Home addresses, private phone numbers, and personal email addresses.</p> Signup and view all the answers

    The acronym CYMBALS is commonly used to obtain standard vehicle descriptions.

    <p>True</p> Signup and view all the answers

    Which of the following are examples of protected information?

    <p>Victims of domestic violence</p> Signup and view all the answers

    PSTs should never change their communication style based on their caller.

    <p>False</p> Signup and view all the answers

    What does multi-functional dexterity mean?

    <p>The ability to write, type, listen, and talk at the same time with accuracy.</p> Signup and view all the answers

    What does FEMA stand for?

    <p>Federal Emergency Management Agency</p> Signup and view all the answers

    What is a foam truck?

    <p>A truck that carries large amounts of foam to fight fires accelerated by airplane fuel.</p> Signup and view all the answers

    The PST must be able to differentiate between emergency and non-emergency incidents.

    <p>True</p> Signup and view all the answers

    PSTs should use phonetics to clarify information, such as confirming a tag number or the spelling of a name.

    <p>True</p> Signup and view all the answers

    To be eligible for 911 PST renewal certification, the certificate holder must complete 40 hours of renewal training.

    <p>False</p> Signup and view all the answers

    Verbal communication skills include leaning forward, smiling, and nodding.

    <p>False</p> Signup and view all the answers

    What is NexGen911?

    <p>The internet-based technology that allows callers to send text messages, photos, and videos to PSAPs.</p> Signup and view all the answers

    PSTs are permitted to use personal data and case information for personal reasons.

    <p>False</p> Signup and view all the answers

    What does ICS stand for?

    <p>Incident Command System</p> Signup and view all the answers

    Non-verbal communication skills include listening for background noise.

    <p>True</p> Signup and view all the answers

    Which is not an example of personal stress management practices?

    <p>Venting to co-workers</p> Signup and view all the answers

    Members of upper management are privy to the information that is discussed during Critical Incident Stress Management sessions.

    <p>False</p> Signup and view all the answers

    What does ANI stand for?

    <p>Automatic Number Identification</p> Signup and view all the answers

    Written or typed words such as those used with TDD/TTY are part of non-verbal communication.

    <p>False</p> Signup and view all the answers

    Who coordinates a response to a disaster that has occurred in the US?

    <p>Federal Emergency Management Agency</p> Signup and view all the answers

    All agencies use the term 'Code 3' to indicate an emergency response.

    <p>False</p> Signup and view all the answers

    What does PSAP stand for?

    <p>Public Safety Answering Point</p> Signup and view all the answers

    When giving testimony during a hearing, if you are unsure of the answer the best thing to do would be to take a guess.

    <p>False</p> Signup and view all the answers

    What does ethics involve?

    <p>The principles of honor, morality, and accepted rules of conduct.</p> Signup and view all the answers

    Bunker gear is protective clothing worn by firefighters while working an active fire incident.

    <p>True</p> Signup and view all the answers

    What is the single most important piece of information to be obtained by a PST?

    <p>What is the location of the incident?</p> Signup and view all the answers

    Law enforcement agencies often use similar terminology and acronyms to describe incidents and systems.

    <p>True</p> Signup and view all the answers

    What type of fire is an apartment fire considered to be?

    <p>Multi-Family</p> Signup and view all the answers

    What does TERT stand for?

    <p>Telecommunicator Emergency Response Taskforce</p> Signup and view all the answers

    What does prioritization refer to in emergency response?

    <p>The key when determining the order in which incidents will be dispatched for service.</p> Signup and view all the answers

    The Detroit Police Department used the first one way radio communications in 1928.

    <p>True</p> Signup and view all the answers

    What is a misdemeanor?

    <p>A criminal offense punishable by a term of imprisonment in a county correctional facility for up to a year.</p> Signup and view all the answers

    What does the enhanced 911 system include?

    <p>ANI/ALI</p> Signup and view all the answers

    As a public servant, a PST is held to a higher standard of professionalism.

    <p>True</p> Signup and view all the answers

    A MAYDAY is an internationally recognized distress signal.

    <p>True</p> Signup and view all the answers

    Civil complaints involve disputes between private individuals and are penalized by fines and/or imprisonment.

    <p>True</p> Signup and view all the answers

    The five types of normal and expectable stress reactions are cognitive, emotional, physical, behavioral, and spiritual.

    <p>True</p> Signup and view all the answers

    What does 'in-progress' indicate?

    <p>The event is still being committed, there is imminent threat to life or property.</p> Signup and view all the answers

    Supervisors and co-workers are resources available in the PSAP to assist during unfolding incidents.

    <p>True</p> Signup and view all the answers

    A past event, or a delayed call indicates what?

    <p>The event was committed in the past or at an unknown time; a law enforcement response is required.</p> Signup and view all the answers

    What does NFPA stand for?

    <p>National Fire Protection Association</p> Signup and view all the answers

    What is the Wireless Communication and Public Safety Act?

    <p>In 1999, this law established 911 as the national emergency phone number.</p> Signup and view all the answers

    What is an Active Shooter?

    <p>An armed person intending to inflict deadly force on others.</p> Signup and view all the answers

    What is a hostage situation?

    <p>A situation involving an individual being held against their will.</p> Signup and view all the answers

    What are cognitive stress reactions?

    <p>Denial, confusion, and memory impairment.</p> Signup and view all the answers

    Which is not a community resource?

    <p>Tax Collector</p> Signup and view all the answers

    A barricaded subject is someone who has blocked themselves in an area.

    <p>True</p> Signup and view all the answers

    Respect for different cultures, backgrounds, lifestyles, and generational differences is a part of?

    <p>Human Diversity</p> Signup and view all the answers

    What is a tanker?

    <p>A mobile water source.</p> Signup and view all the answers

    HIPAA does not prevent PSTs from relaying information to responding units.

    <p>True</p> Signup and view all the answers

    Study Notes

    Aerial Fire Fighting

    • Involves helicopters or planes dropping water or fire retardant in large quantities to control fires.

    Emergency Response and Medical Calls

    • Medical situations may necessitate law enforcement assistance for crowd or traffic control.

    Effective Communication Skills

    • PSTs must extract pertinent information from callers quickly and accurately.
    • Communication is critical for confirming receipt and understanding of messages.

    Emergency Situations

    • Symptoms of diabetic emergencies can resemble those of intoxication.
    • A serious, unexpected development causing potential harm is classified as an emergency.

    State Emergency Management

    • Florida mandates each of its 67 counties to maintain emergency management programs.
    • The Division of Emergency Management oversees statewide emergency management programs.

    Personal and Professional Conduct

    • Good interpersonal skills exclude personalizing situations.
    • PSTs must avoid using industry jargon with callers and should adapt their communication style accordingly.
    • HIPAA protects the confidentiality of patients regarding their medical information.
    • PSTs can be held criminally liable for legal violations; ethics govern their conduct.

    Certification and Training

    • The 911 PST Certification requires a minimum of 232 hours in an approved training program.
    • For renewal of 911 PST certification, a training of 40 hours is required.

    Trauma and Emergency Medical Services

    • A Trauma Center is equipped to handle acute, life-threatening injuries.
    • Trauma Alert Criteria assesses the severity of injuries to determine transport needs.

    Stress Management and Support

    • Emotional stress reactions can manifest as irritability, feeling overwhelmed, or depression.
    • Resources for assistance during incidents include supervisors and co-workers.

    Incident Management and Dispatch

    • Major incidents (MCI) may include vehicle crashes with multiple patients.
    • Prioritization is essential in determining order for dispatching service.

    Public Safety Technology

    • NexGen911 allows communication via texts, photos, and videos to PSAPs.
    • ANI (Automatic Number Identification) and ALI (Automatic Location Identification) are part of enhanced 911 systems.
    • The Ethical principles of conduct dictate PST behavior in handling information.
    • The Wireless Communication and Public Safety Act established 911 as the national emergency number.

    Specialized Response Situations

    • A MAYDAY signal indicates a distress situation requiring urgent attention.
    • An Active Shooter incident involves a person causing harm with the intent to kill.

    Fire Response Equipment

    • Foam Trucks carry foam to combat fires fueled by airplane fuel.
    • Tankers serve as mobile water sources in firefighting efforts.

    Information Disclosure and Protection

    • Chapter 119, F.S. protects certain information from public records disclosures, including details about victims and ongoing investigations.
    • PSTs should refrain from sharing personal or case information for personal reasons.

    Training and Communication Protocols

    • PSTs use clear communication, avoiding codes and jargon in logs and responses.
    • Standardized vehicle descriptions are often obtained using the CYMBALS acronym.

    Crisis and Incident Management

    • Public Information Officers act as a communication bridge between agencies and the public during crises.
    • The FAA has the authority to enforce aircraft grounding changes for safety.

    Professional Standards

    • PSTs are held to higher professionalism standards due to their public service role.
    • Non-verbal communication skills are crucial, such as listening for background noises to assess situations.

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    Prepare for the PST exam with these informative flashcards. Each card presents important concepts and definitions related to Public Safety Telecommunications. Enhance your knowledge and retention of key terms essential for the exam.

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