PST Exam Flashcards

Questions and Answers

What is called helicopters or planes used to drop water or fire retardant in large quantities?

Emergency Air Support

Aerial Fire Fighting (correct)

Air Rescue

Fire Suppression

Medical calls may require a law enforcement response if crowd/ traffic control is needed.

True

What is essential for the PST to extract from the caller?

All pertinent information quickly and accurately.

Effective communication is essential to understanding the message has been received and understood.

True Signup and view all the answers

Symptoms of a diabetic emergency may mimic those of:

Intoxication Signup and view all the answers

Florida gives each of the 67 counties the responsibility of maintaining emergency management programs at the county level.

True Signup and view all the answers

Which of the following is not a component of good interpersonal skills?

Personalizing Situations Signup and view all the answers

HIPAA was designed to protect patients from disclosure of protected oral, written, or electronic health information.

True Signup and view all the answers

Which of the following is not part of the 6 W's?

Which Signup and view all the answers

PSTs in a call taker position may be utilized to process requests for field units.

True Signup and view all the answers

What is Narco Terrorism?

A subset of terrorism in which terrorist groups participate directly in the cultivation, manufacture, transportation, or distribution of controlled substances. Signup and view all the answers

During a MCI, it is the responsibility of the PST to make notifications to local and state agencies.

True Signup and view all the answers

How many hours of training are required for the 911 Public Safety Telecommunicator Certification?

232 hrs Signup and view all the answers

PSTs should remain professional, no matter the circumstance, by using industry jargon with callers seeking assistance.

False Signup and view all the answers

Prioritization is not a factor when determining the order in which incidents will be handled.

False Signup and view all the answers

What does the State Watch Office do?

It holds and shares information with local, state, and federal entities. Signup and view all the answers

Vehicle crashes with numerous patients are one example of an MCI.

True Signup and view all the answers

Which of the following refers to a non-emergency event that does not require immediate response?

Public Education Signup and view all the answers

What is an AED?

A portable device that analyzes heart rhythm and delivers a shock if necessary. Signup and view all the answers

For HAZMAT events, callers should be advised to get as close as possible to the product to obtain all information requested by the PST on the telephone.

False Signup and view all the answers

What is compassion?

A feeling of deep sympathy for another who is stricken by misfortune. Signup and view all the answers

All hospitals have a designated trauma center.

False Signup and view all the answers

What is a Trauma Center?

A hospital unit equipped to provide care to patients with acute traumatic injuries. Signup and view all the answers

Florida gives the Division of Emergency Management the responsibility of maintaining a statewide emergency management program.

True Signup and view all the answers

What type of agreement allows emergency responders to reach across jurisdictional boundaries?

Mutual Aid Agreement Signup and view all the answers

A cerebrovascular Accident, or CVA, is commonly referred to as a?

Stroke Signup and view all the answers

What does professionalism involve?

Skill, good judgment, and polite behavior expected from someone trained to do a job well. Signup and view all the answers

Non-emergency calls do not need to be placed on hold in order to answer incoming 911 calls.

False Signup and view all the answers

Who can enforce changes for the grounding of an aircraft?

FAA Signup and view all the answers

PSTs should be willing to go the extra mile to provide excellent customer service to callers.

True Signup and view all the answers

HIPAA law, CJIS security policy, and agency protocols all dictate which information can or cannot be disseminated.

True Signup and view all the answers

How do PSTs contribute to EMS safety?

By following up on responders who do not answer the radio. Signup and view all the answers

An emergency is defined as a serious, unexpected, and often dangerous situation which may cause injury or damage.

True Signup and view all the answers

Major fires involving death or arson should be reported to the county and state watch office.

True Signup and view all the answers

What does edema mean?

Swelling Signup and view all the answers

A telecommunicator can be held criminally liable if they violate a law or statute.

True Signup and view all the answers

Which of the following are factors essential to providing excellent customer service?

Active Listening Signup and view all the answers

When completing forms and logs, using codes and ten signals is appropriate.

False Signup and view all the answers

What types of stress reactions include irritability, feeling overwhelmed, and depression?

Emotional Signup and view all the answers

What is the abbreviation for intoxication from ethyl alcohol?

ETOH Signup and view all the answers

What does NTSB stand for?

National Transportation Safety Board Signup and view all the answers

It is important to give as much information as you can when asked questions in court.

False Signup and view all the answers

What is the primary responsibility of a call taker?

To answer inbound 911 calls, non-emergency calls, and administrative lines. Signup and view all the answers

Use of persuasion techniques is part of providing excellent customer service.

True Signup and view all the answers

What is Trauma Alert Criteria?

A method used by emergency medical personnel to grade the severity of a traumatic injury. Signup and view all the answers

Law enforcement may be required to respond to some fire or EMS calls.

True Signup and view all the answers

What are the two most common court settings that a PST would be subpoenaed for?

Trials and Depositions Signup and view all the answers

When transferring a caller to another PSAP, the call taker can disconnect once they confirm the correct PSAP has been reached.

False Signup and view all the answers

What is a Public Information Officer?

An individual who serves as a bridge between the agency and the public. Signup and view all the answers

When completing logs, forms, and files, the PST should always use plain English.

False Signup and view all the answers

What items are exempt from disclosure as per Chapter 119, F.S?

Home addresses, private phone numbers, and personal email addresses. Signup and view all the answers

The acronym CYMBALS is commonly used to obtain standard vehicle descriptions.

True Signup and view all the answers

Which of the following are examples of protected information?

Victims of domestic violence Signup and view all the answers

PSTs should never change their communication style based on their caller.

False Signup and view all the answers

What does multi-functional dexterity mean?

The ability to write, type, listen, and talk at the same time with accuracy. Signup and view all the answers

What does FEMA stand for?

Federal Emergency Management Agency Signup and view all the answers

What is a foam truck?

A truck that carries large amounts of foam to fight fires accelerated by airplane fuel. Signup and view all the answers

The PST must be able to differentiate between emergency and non-emergency incidents.

True Signup and view all the answers

PSTs should use phonetics to clarify information, such as confirming a tag number or the spelling of a name.

True Signup and view all the answers

To be eligible for 911 PST renewal certification, the certificate holder must complete 40 hours of renewal training.

False Signup and view all the answers

Verbal communication skills include leaning forward, smiling, and nodding.

False Signup and view all the answers

What is NexGen911?

The internet-based technology that allows callers to send text messages, photos, and videos to PSAPs. Signup and view all the answers

PSTs are permitted to use personal data and case information for personal reasons.

False Signup and view all the answers

What does ICS stand for?

Incident Command System Signup and view all the answers

Non-verbal communication skills include listening for background noise.

True Signup and view all the answers

Which is not an example of personal stress management practices?

Venting to co-workers Signup and view all the answers

Members of upper management are privy to the information that is discussed during Critical Incident Stress Management sessions.

False Signup and view all the answers

What does ANI stand for?

Automatic Number Identification Signup and view all the answers

Written or typed words such as those used with TDD/TTY are part of non-verbal communication.

False Signup and view all the answers

Who coordinates a response to a disaster that has occurred in the US?

Federal Emergency Management Agency Signup and view all the answers

All agencies use the term 'Code 3' to indicate an emergency response.

False Signup and view all the answers

What does PSAP stand for?

Public Safety Answering Point Signup and view all the answers

When giving testimony during a hearing, if you are unsure of the answer the best thing to do would be to take a guess.

False Signup and view all the answers

What does ethics involve?

The principles of honor, morality, and accepted rules of conduct. Signup and view all the answers

Bunker gear is protective clothing worn by firefighters while working an active fire incident.

True Signup and view all the answers

What is the single most important piece of information to be obtained by a PST?

What is the location of the incident? Signup and view all the answers

Law enforcement agencies often use similar terminology and acronyms to describe incidents and systems.

True Signup and view all the answers

What type of fire is an apartment fire considered to be?

Multi-Family Signup and view all the answers

What does TERT stand for?

Telecommunicator Emergency Response Taskforce Signup and view all the answers

What does prioritization refer to in emergency response?

The key when determining the order in which incidents will be dispatched for service. Signup and view all the answers

The Detroit Police Department used the first one way radio communications in 1928.

True Signup and view all the answers

What is a misdemeanor?

A criminal offense punishable by a term of imprisonment in a county correctional facility for up to a year. Signup and view all the answers

What does the enhanced 911 system include?

ANI/ALI Signup and view all the answers

As a public servant, a PST is held to a higher standard of professionalism.

True Signup and view all the answers

A MAYDAY is an internationally recognized distress signal.

True Signup and view all the answers

Civil complaints involve disputes between private individuals and are penalized by fines and/or imprisonment.

True Signup and view all the answers

The five types of normal and expectable stress reactions are cognitive, emotional, physical, behavioral, and spiritual.

True Signup and view all the answers

What does 'in-progress' indicate?

The event is still being committed, there is imminent threat to life or property. Signup and view all the answers

Supervisors and co-workers are resources available in the PSAP to assist during unfolding incidents.

True Signup and view all the answers

A past event, or a delayed call indicates what?

The event was committed in the past or at an unknown time; a law enforcement response is required. Signup and view all the answers

What does NFPA stand for?

National Fire Protection Association Signup and view all the answers

What is the Wireless Communication and Public Safety Act?

In 1999, this law established 911 as the national emergency phone number. Signup and view all the answers

What is an Active Shooter?

An armed person intending to inflict deadly force on others. Signup and view all the answers

What is a hostage situation?

A situation involving an individual being held against their will. Signup and view all the answers

What are cognitive stress reactions?

Denial, confusion, and memory impairment. Signup and view all the answers

Which is not a community resource?

Tax Collector Signup and view all the answers

A barricaded subject is someone who has blocked themselves in an area.

True Signup and view all the answers

Respect for different cultures, backgrounds, lifestyles, and generational differences is a part of?

Human Diversity Signup and view all the answers

What is a tanker?

A mobile water source. Signup and view all the answers

HIPAA does not prevent PSTs from relaying information to responding units.

True Signup and view all the answers

Study Notes

Aerial Fire Fighting

Involves helicopters or planes dropping water or fire retardant in large quantities to control fires.

Emergency Response and Medical Calls

Medical situations may necessitate law enforcement assistance for crowd or traffic control.

Effective Communication Skills

PSTs must extract pertinent information from callers quickly and accurately.
Communication is critical for confirming receipt and understanding of messages.

Emergency Situations

Symptoms of diabetic emergencies can resemble those of intoxication.
A serious, unexpected development causing potential harm is classified as an emergency.

State Emergency Management

Florida mandates each of its 67 counties to maintain emergency management programs.
The Division of Emergency Management oversees statewide emergency management programs.

Personal and Professional Conduct

Good interpersonal skills exclude personalizing situations.
PSTs must avoid using industry jargon with callers and should adapt their communication style accordingly.

Legal and Ethical Responsibilities

HIPAA protects the confidentiality of patients regarding their medical information.
PSTs can be held criminally liable for legal violations; ethics govern their conduct.

Certification and Training

The 911 PST Certification requires a minimum of 232 hours in an approved training program.
For renewal of 911 PST certification, a training of 40 hours is required.

Trauma and Emergency Medical Services

A Trauma Center is equipped to handle acute, life-threatening injuries.
Trauma Alert Criteria assesses the severity of injuries to determine transport needs.

Stress Management and Support

Emotional stress reactions can manifest as irritability, feeling overwhelmed, or depression.
Resources for assistance during incidents include supervisors and co-workers.

Incident Management and Dispatch

Major incidents (MCI) may include vehicle crashes with multiple patients.
Prioritization is essential in determining order for dispatching service.

Public Safety Technology

NexGen911 allows communication via texts, photos, and videos to PSAPs.
ANI (Automatic Number Identification) and ALI (Automatic Location Identification) are part of enhanced 911 systems.

Community and Legal Framework

The Ethical principles of conduct dictate PST behavior in handling information.
The Wireless Communication and Public Safety Act established 911 as the national emergency number.

Specialized Response Situations

A MAYDAY signal indicates a distress situation requiring urgent attention.
An Active Shooter incident involves a person causing harm with the intent to kill.

Fire Response Equipment

Foam Trucks carry foam to combat fires fueled by airplane fuel.
Tankers serve as mobile water sources in firefighting efforts.

Information Disclosure and Protection

Chapter 119, F.S. protects certain information from public records disclosures, including details about victims and ongoing investigations.
PSTs should refrain from sharing personal or case information for personal reasons.

Training and Communication Protocols

PSTs use clear communication, avoiding codes and jargon in logs and responses.
Standardized vehicle descriptions are often obtained using the CYMBALS acronym.

Crisis and Incident Management

Public Information Officers act as a communication bridge between agencies and the public during crises.
The FAA has the authority to enforce aircraft grounding changes for safety.

Professional Standards

PSTs are held to higher professionalism standards due to their public service role.
Non-verbal communication skills are crucial, such as listening for background noises to assess situations.

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Description

Prepare for the PST exam with these informative flashcards. Each card presents important concepts and definitions related to Public Safety Telecommunications. Enhance your knowledge and retention of key terms essential for the exam.