20 Questions
What should employees do when the fire alarm is sounded?
Evacuate the facility in a safe and orderly manner, proceed to the designated emergency assembly area, and check in before leaving the property
What is the required action for a trained, designated employee in case of a small fire?
Attempt to control the fire with an extinguisher following specific guidelines
What is the expectation for employees when the evacuation alarm is sounded?
Evacuate the facility in a safe and orderly manner and proceed immediately to the designated emergency assembly area
What should employees do if the fire alarm is sounded on a construction site?
Blow the air horn, follow the evacuation procedures, and contact the local fire department by dialing 9-1-1 immediately
Who decides whether to activate the Crisis Response Team for active shooter situations?
Supervisors
What are the response options for active shooter situations?
Run, Hide, Fight
How long do active shooter situations often last?
10 to 15 minutes
What is the purpose of law enforcement in active shooter situations?
To stop the active shooter as soon as possible
What should employees do in the case of city sirens or severe weather alarms?
Go to designated shelter locations
What is the correct procedure for employees when dealing with an angry visitor?
Adjust mindset, listen actively, repeat concerns, be empathetic, present a solution, take action, and follow-up
What should be done in the case of non-emergency injuries?
Report the injury to the direct supervisor and the Safety Director immediately
What should be done in the case of a suicide or wellness check?
Call 911 and employees should not enter the units
What is emphasized in the workplace protocol changes?
Personal hygiene
What is included in the snow removal procedures?
Roadways and fire hydrants
What is discussed in the guidelines for handling closures of daycares/schools?
Arranging alternative childcare
What is required for maintenance in the snow removal procedures?
Fill out snow logs and communicate with vendors
What is the procedure for addressing lockouts?
Changing locks the same day if keys are lost or stolen, with the first lock change being free and subsequent changes incurring a $40 charge.
What action is taken if a slip and fall incident occurs?
Reporting the incident to the property manager, who implements safety procedures and completes an accident report form.
What is the process for snow removal?
Completing snow removal according to the snow trigger, with focus on clearing by 3pm after snow cessation.
What measures are taken regarding key control?
Implementing key control measures, including maintaining locked key boxes, key cabinets, and key distribution programs.
Study Notes
Property Management Procedures Summary
- Snow removal is completed according to the snow trigger, with focus on clearing by 3pm after snow cessation.
- Ice melt is applied as needed in an environmentally responsible manner.
- Salting of driveways, entries, and sidewalks is not included in the snow removal contract and is available for an additional fee.
- Slip and fall incidents are reported to the property manager, who implements safety procedures and completes an accident report form.
- The property manager contacts the corporate office’s insurance administrator to report the incident and makes necessary repairs to prevent future incidents.
- A checklist is followed by the property manager to assist the injured person, gather information, inspect the accident scene, and maintain incident records.
- Procedures are in place for resident wellness checks, including phone calls, door notes, and contacting the non-emergency police line if necessary.
- Key control measures are implemented, including maintaining locked key boxes, key cabinets, and key distribution programs.
- Property managers and assistant managers are issued master and lockbox keys, while temporary employees and vendors may be issued keys.
- Apartment locks must be changed to the company master key system immediately following move-out for resident safety.
- Lockouts are addressed by changing locks the same day if keys are lost or stolen, with the first lock change being free and subsequent changes incurring a $40 charge.
- Vendor keys are labeled to track their use, and residents are not allowed to change their own locks.
Test your knowledge of property management procedures with this quiz covering snow removal, ice melt application, slip and fall incident reporting, resident wellness checks, key control measures, and lockout procedures. See how well you understand the processes and protocols essential for effective property management.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
