Property Management Procedures Quiz

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Questions and Answers

What should employees do when the fire alarm is sounded?

Stay in place and wait for further instructions from the management

Evacuate the facility in a safe and orderly manner, proceed to the designated emergency assembly area, and check in before leaving the property (correct)

Attempt to control the fire using an extinguisher

Contact the local fire department by dialing 9-1-1 immediately

What is the required action for a trained, designated employee in case of a small fire?

Contact the local fire department by dialing 9-1-1 immediately

Ignore the fire and continue with regular duties

Evacuate the facility immediately

Attempt to control the fire with an extinguisher following specific guidelines (correct)

What is the expectation for employees when the evacuation alarm is sounded?

Contact the local fire department by dialing 9-1-1 immediately

Evacuate the facility in a safe and orderly manner and proceed immediately to the designated emergency assembly area (correct)

Continue regular activities until further notice

Wait for further instructions from the management

What should employees do if the fire alarm is sounded on a construction site?

Blow the air horn, follow the evacuation procedures, and contact the local fire department by dialing 9-1-1 immediately Signup and view all the answers

Who decides whether to activate the Crisis Response Team for active shooter situations?

Supervisors Signup and view all the answers

What are the response options for active shooter situations?

Run, Hide, Fight Signup and view all the answers

How long do active shooter situations often last?

10 to 15 minutes Signup and view all the answers

What is the purpose of law enforcement in active shooter situations?

To stop the active shooter as soon as possible Signup and view all the answers

What should employees do in the case of city sirens or severe weather alarms?

Go to designated shelter locations Signup and view all the answers

What is the correct procedure for employees when dealing with an angry visitor?

Adjust mindset, listen actively, repeat concerns, be empathetic, present a solution, take action, and follow-up Signup and view all the answers

What should be done in the case of non-emergency injuries?

Report the injury to the direct supervisor and the Safety Director immediately Signup and view all the answers

What should be done in the case of a suicide or wellness check?

Call 911 and employees should not enter the units Signup and view all the answers

What is emphasized in the workplace protocol changes?

Personal hygiene Signup and view all the answers

What is included in the snow removal procedures?

Roadways and fire hydrants Signup and view all the answers

What is discussed in the guidelines for handling closures of daycares/schools?

Arranging alternative childcare Signup and view all the answers

What is required for maintenance in the snow removal procedures?

Fill out snow logs and communicate with vendors Signup and view all the answers

What is the procedure for addressing lockouts?

Changing locks the same day if keys are lost or stolen, with the first lock change being free and subsequent changes incurring a $40 charge. Signup and view all the answers

What action is taken if a slip and fall incident occurs?

Reporting the incident to the property manager, who implements safety procedures and completes an accident report form. Signup and view all the answers

What is the process for snow removal?

Completing snow removal according to the snow trigger, with focus on clearing by 3pm after snow cessation. Signup and view all the answers

What measures are taken regarding key control?

Implementing key control measures, including maintaining locked key boxes, key cabinets, and key distribution programs. Signup and view all the answers

Study Notes

Property Management Procedures Summary

Snow removal is completed according to the snow trigger, with focus on clearing by 3pm after snow cessation.
Ice melt is applied as needed in an environmentally responsible manner.
Salting of driveways, entries, and sidewalks is not included in the snow removal contract and is available for an additional fee.
Slip and fall incidents are reported to the property manager, who implements safety procedures and completes an accident report form.
The property manager contacts the corporate office’s insurance administrator to report the incident and makes necessary repairs to prevent future incidents.
A checklist is followed by the property manager to assist the injured person, gather information, inspect the accident scene, and maintain incident records.
Procedures are in place for resident wellness checks, including phone calls, door notes, and contacting the non-emergency police line if necessary.
Key control measures are implemented, including maintaining locked key boxes, key cabinets, and key distribution programs.
Property managers and assistant managers are issued master and lockbox keys, while temporary employees and vendors may be issued keys.
Apartment locks must be changed to the company master key system immediately following move-out for resident safety.
Lockouts are addressed by changing locks the same day if keys are lost or stolen, with the first lock change being free and subsequent changes incurring a $40 charge.
Vendor keys are labeled to track their use, and residents are not allowed to change their own locks.

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Description

Test your knowledge of property management procedures with this quiz covering snow removal, ice melt application, slip and fall incident reporting, resident wellness checks, key control measures, and lockout procedures. See how well you understand the processes and protocols essential for effective property management.