Property Management Essentials

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Questions and Answers

What is a characteristic of custodial maintenance?

It is only for short-term repairs.

It requires specialized technical skills.

It is performed only on a regular basis.

It is a component of overall maintenance management. (correct)

What distinguishes preventive maintenance from other types?

It addresses immediate repairs based on inspection.

It is carried out to prevent potential failures. (correct)

It requires constant monitoring of tasks.

It is only needed when equipment shows malfunction.

Which of the following best defines an inspection schedule?

A routine that includes only major equipment inspections.

A list detailing the frequency of checks on equipment. (correct)

A guideline for corrective measures after equipment fails.

A plan for performing repairs at the earliest opportunity.

What is a common misconception about using maintenance management software?

It always reduces the total cost of maintenance. Signup and view all the answers

What role does a manager play in maintenance management?

They delegate tasks and oversee maintenance execution. Signup and view all the answers

How should maintenance tasks be prioritized?

According to the potential impact on operations. Signup and view all the answers

Why might an organization face challenges with maintenance scheduling?

Lack of accurate data on equipment condition is often an issue. Signup and view all the answers

What is not a feature of custodial service maintenance?

Technical repairs on complex machinery. Signup and view all the answers

What is the main purpose of a unit-made ready report?

To prepare for tenant activities Signup and view all the answers

Which of the following is NOT a reason for the removal of ice during winter?

To enhance the aesthetic appeal of walkways Signup and view all the answers

Which action should managers avoid in regards to tenant requests?

Encouraging tenants to self-fix issues Signup and view all the answers

What is highlighted as essential during winter for the safety of tenants and patrons?

Removal of snow and ice Signup and view all the answers

What could be a consequence of not managing the maintenance requests effectively?

Decreased tenant satisfaction Signup and view all the answers

What is the usual first step in determining a property’s staffing needs?

Listing all essential tasks needed to keep the property functional Signup and view all the answers

Which of the following is not an advantage of using staffing agencies?

They guarantee high-quality candidates Signup and view all the answers

What should a property management firm typically not include in their staffing manual?

Employee personal opinions on management Signup and view all the answers

What constitutes a reactive maintenance request?

Immediate repair of broken facilities Signup and view all the answers

A manager’s maintenance record should reflect all but which of the following?

The frequency of equipment use Signup and view all the answers

During extreme weather, what focus should a property manager have?

Assessing potential damage for insurance claims Signup and view all the answers

Which of these actions is essential for handling tenant repair requests?

Promptly documenting and addressing each request Signup and view all the answers

What benefit does a maintenance log provide for property management?

It serves as a historical record of repairs Signup and view all the answers

What is a common misconception about maintenance operations?

Preventive maintenance is unnecessary Signup and view all the answers

What aspect should a property manager prioritize when selecting suppliers?

Cost effectiveness of services provided Signup and view all the answers

In addressing tenant complaints, which action is least effective?

Dismissing minor complaints as unimportant Signup and view all the answers

What is the focus of facility improvements in property management?

Increasing tenant retention through enhancements Signup and view all the answers

Which regulation must be adhered to for employing individuals with disabilities?

Americans with Disabilities Act Signup and view all the answers

What is the role of contracts in property maintenance?

They outline expectations for both parties Signup and view all the answers

What is the primary purpose of a unit maintenance schedule?

To perform preventive maintenance work Signup and view all the answers

Which type of material is commonly found in older buildings that can lead to lung cancer?

Asbestos Signup and view all the answers

What is not a requirement for the landlord at the end of the lease term?

Allowing tenant to keep some modifications Signup and view all the answers

What is one of the first steps in identifying staffing needs?

Listing essential tasks and responsibilities Signup and view all the answers

Which item is essential for a preventive maintenance checklist?

A breakdown of scheduled tasks Signup and view all the answers

What is likely to be required for modifications made in food service businesses?

Specialized permits for health compliance Signup and view all the answers

What is a primary responsibility of an employee maintaining property?

Performing specific maintenance tasks Signup and view all the answers

Which type of maintenance would require a detailed tracking of expenses?

Preventive maintenance Signup and view all the answers

What is a key requirement for any maintenance program?

Development of a comprehensive checklist Signup and view all the answers

Which of the following involves keeping track of equipment purchases?

Inventory control Signup and view all the answers

Study Notes

Staffing and Maintenance

The first step in staffing maintenance is to secure qualified personnel.
The property manager should create a maintenance program that includes cleaning, inspections, and emergency repairs.
The management team should respond to tenant complaints promptly and professionally.
The manager should also be familiar with all local laws and regulations.
If a property is situated in a high-crime area, managers should ensure that the property is well lit and secure.

Maintenance Program

Preventive Maintenance: This is routine maintenance that helps prevent major problems from occurring.
Corrective Maintenance: This is maintenance that occurs after a problem has already occurred.
Emergency Maintenance: This is maintenance that is required to address an immediate threat to the health and safety of occupants.

Tenant Relations

Tenant Complaints: The manager should be responsive in addressing tenant complaints.
Tenant Requests: The manager should address tenant requests in a reasonable timeframe.
Tenant Issues: The manager should work to resolve tenant issues fairly and impartially.

Safety and Security

Maintenance Safety: The manager should ensure that all maintenance staff are trained in safety procedures.
Tenant Safety: The manager should take steps to ensure the safety of tenants, such as providing security systems and implementing a system for reporting crime.
Property Security: The manager should take steps to ensure the security of the property, such as installing security cameras and providing adequate lighting.

Budgeting and Maintenance

Maintenance Budget: The manager should create a budget that is sufficient to cover all foreseeable maintenance costs.
Maintenance Costs: The manager should keep track of all maintenance costs and make sure that they are justified.
Maintenance Reporting: The manager should provide regular reports to the owner on maintenance costs and activities.

Building Management Issues

Common Area Maintenance: This includes the maintenance of the common areas, such as hallways, lobbies, and grounds.
Restaurant Maintenance: This includes the maintenance of restaurants and other commercial businesses in a building.
Tenant Complaints: The manager should respond to tenant complaints promptly and professionally.

Building Management Systems

Automated Building Systems: This includes systems that automate various functions, such as temperature control, lighting, and security.
Building Management Software: This software helps managers track maintenance requests, schedule repairs, and manage budgets.

Maintenance Staff

Maintenance Technician: This individual is responsible for performing routine maintenance tasks, such as cleaning, repairing, and inspecting equipment.
Maintenance Supervisor: This is a manager who oversees the maintenance staff.
Contractor: This is a person or company that is hired to perform specialized tasks, such as plumbing, electrical, or HVAC work.

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Description

This quiz covers essential concepts in property management, including staffing and maintenance strategies, tenant relations, and emergency procedures. Test your knowledge on creating effective maintenance programs and responding to tenant needs. Understand the importance of compliance with local laws and regulations.