Podcast
Questions and Answers
What is a characteristic of custodial maintenance?
What is a characteristic of custodial maintenance?
- It is only for short-term repairs.
- It requires specialized technical skills.
- It is performed only on a regular basis.
- It is a component of overall maintenance management. (correct)
What distinguishes preventive maintenance from other types?
What distinguishes preventive maintenance from other types?
- It addresses immediate repairs based on inspection.
- It is carried out to prevent potential failures. (correct)
- It requires constant monitoring of tasks.
- It is only needed when equipment shows malfunction.
Which of the following best defines an inspection schedule?
Which of the following best defines an inspection schedule?
- A routine that includes only major equipment inspections.
- A list detailing the frequency of checks on equipment. (correct)
- A guideline for corrective measures after equipment fails.
- A plan for performing repairs at the earliest opportunity.
What is a common misconception about using maintenance management software?
What is a common misconception about using maintenance management software?
What role does a manager play in maintenance management?
What role does a manager play in maintenance management?
How should maintenance tasks be prioritized?
How should maintenance tasks be prioritized?
Why might an organization face challenges with maintenance scheduling?
Why might an organization face challenges with maintenance scheduling?
What is not a feature of custodial service maintenance?
What is not a feature of custodial service maintenance?
What is the main purpose of a unit-made ready report?
What is the main purpose of a unit-made ready report?
Which of the following is NOT a reason for the removal of ice during winter?
Which of the following is NOT a reason for the removal of ice during winter?
Which action should managers avoid in regards to tenant requests?
Which action should managers avoid in regards to tenant requests?
What is highlighted as essential during winter for the safety of tenants and patrons?
What is highlighted as essential during winter for the safety of tenants and patrons?
What could be a consequence of not managing the maintenance requests effectively?
What could be a consequence of not managing the maintenance requests effectively?
What is the usual first step in determining a property’s staffing needs?
What is the usual first step in determining a property’s staffing needs?
Which of the following is not an advantage of using staffing agencies?
Which of the following is not an advantage of using staffing agencies?
What should a property management firm typically not include in their staffing manual?
What should a property management firm typically not include in their staffing manual?
What constitutes a reactive maintenance request?
What constitutes a reactive maintenance request?
A manager’s maintenance record should reflect all but which of the following?
A manager’s maintenance record should reflect all but which of the following?
During extreme weather, what focus should a property manager have?
During extreme weather, what focus should a property manager have?
Which of these actions is essential for handling tenant repair requests?
Which of these actions is essential for handling tenant repair requests?
What benefit does a maintenance log provide for property management?
What benefit does a maintenance log provide for property management?
What is a common misconception about maintenance operations?
What is a common misconception about maintenance operations?
What aspect should a property manager prioritize when selecting suppliers?
What aspect should a property manager prioritize when selecting suppliers?
In addressing tenant complaints, which action is least effective?
In addressing tenant complaints, which action is least effective?
What is the focus of facility improvements in property management?
What is the focus of facility improvements in property management?
Which regulation must be adhered to for employing individuals with disabilities?
Which regulation must be adhered to for employing individuals with disabilities?
What is the role of contracts in property maintenance?
What is the role of contracts in property maintenance?
What is the primary purpose of a unit maintenance schedule?
What is the primary purpose of a unit maintenance schedule?
Which type of material is commonly found in older buildings that can lead to lung cancer?
Which type of material is commonly found in older buildings that can lead to lung cancer?
What is not a requirement for the landlord at the end of the lease term?
What is not a requirement for the landlord at the end of the lease term?
What is one of the first steps in identifying staffing needs?
What is one of the first steps in identifying staffing needs?
Which item is essential for a preventive maintenance checklist?
Which item is essential for a preventive maintenance checklist?
What is likely to be required for modifications made in food service businesses?
What is likely to be required for modifications made in food service businesses?
What is a primary responsibility of an employee maintaining property?
What is a primary responsibility of an employee maintaining property?
Which type of maintenance would require a detailed tracking of expenses?
Which type of maintenance would require a detailed tracking of expenses?
What is a key requirement for any maintenance program?
What is a key requirement for any maintenance program?
Which of the following involves keeping track of equipment purchases?
Which of the following involves keeping track of equipment purchases?
Flashcards are hidden until you start studying
Study Notes
Staffing and Maintenance
- The first step in staffing maintenance is to secure qualified personnel.
- The property manager should create a maintenance program that includes cleaning, inspections, and emergency repairs.
- The management team should respond to tenant complaints promptly and professionally.
- The manager should also be familiar with all local laws and regulations.
- If a property is situated in a high-crime area, managers should ensure that the property is well lit and secure.
Maintenance Program
- Preventive Maintenance: This is routine maintenance that helps prevent major problems from occurring.
- Corrective Maintenance: This is maintenance that occurs after a problem has already occurred.
- Emergency Maintenance: This is maintenance that is required to address an immediate threat to the health and safety of occupants.
Tenant Relations
- Tenant Complaints: The manager should be responsive in addressing tenant complaints.
- Tenant Requests: The manager should address tenant requests in a reasonable timeframe.
- Tenant Issues: The manager should work to resolve tenant issues fairly and impartially.
Safety and Security
- Maintenance Safety: The manager should ensure that all maintenance staff are trained in safety procedures.
- Tenant Safety: The manager should take steps to ensure the safety of tenants, such as providing security systems and implementing a system for reporting crime.
- Property Security: The manager should take steps to ensure the security of the property, such as installing security cameras and providing adequate lighting.
Budgeting and Maintenance
- Maintenance Budget: The manager should create a budget that is sufficient to cover all foreseeable maintenance costs.
- Maintenance Costs: The manager should keep track of all maintenance costs and make sure that they are justified.
- Maintenance Reporting: The manager should provide regular reports to the owner on maintenance costs and activities.
Building Management Issues
- Common Area Maintenance: This includes the maintenance of the common areas, such as hallways, lobbies, and grounds.
- Restaurant Maintenance: This includes the maintenance of restaurants and other commercial businesses in a building.
- Tenant Complaints: The manager should respond to tenant complaints promptly and professionally.
Building Management Systems
- Automated Building Systems: This includes systems that automate various functions, such as temperature control, lighting, and security.
- Building Management Software: This software helps managers track maintenance requests, schedule repairs, and manage budgets.
Maintenance Staff
- Maintenance Technician: This individual is responsible for performing routine maintenance tasks, such as cleaning, repairing, and inspecting equipment.
- Maintenance Supervisor: This is a manager who oversees the maintenance staff.
- Contractor: This is a person or company that is hired to perform specialized tasks, such as plumbing, electrical, or HVAC work.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
