Professionalism Module Test Flashcards

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Questions and Answers

What is NOT involved in the process of exchanging messages?

Disinterest (correct)

Non-verbal communication

Being persuasive

Active listening

What is NOT a way that regular physical activity affects the body?

Strengthens muscles

Increases stamina

Improves mood

Adds tension (correct)

How should employees behave during interactions with clients and co-workers?

Professionally

What is NOT a part of personal care?

Covering tattoos Signup and view all the answers

When is it acceptable to be dishonest in a professional setting?

Never Signup and view all the answers

What should Lydia do if she does not agree with the rule to wear white shoes?

Comply with the rules and wear appropriate shoes Signup and view all the answers

What demonstrates responsibility?

Admitting to a mistake Signup and view all the answers

In what way can an employee demonstrate commitment?

By staying late to help a co-worker finish a difficult task Signup and view all the answers

What should an employee do if a goal fails to be accomplished?

Evaluate the goal and determine the reason for failure Signup and view all the answers

When solving a problem in a group situation, what trait should be demonstrated?

Compromise Signup and view all the answers

What should Karen consider before she implements a solution to a scheduling problem?

Is this the best solution for the entire team? Signup and view all the answers

Which of the following is an important technique for Pam to follow while creating a time management plan?

Prioritize tasks Signup and view all the answers

What should Adrian do next after discovering that her strategy did not work?

Evaluate the results and create a new solution Signup and view all the answers

What is required of all conflict resolution strategies?

Compromising Signup and view all the answers

What is the first thing you should do if you wanted to become a leader on a team?

Present a good example with hard work Signup and view all the answers

What type of role are you taking on the team when you gather a sick member's presentation materials?

Chameleon Signup and view all the answers

What role can a person play on a team if they can think of fresh ideas and recognize alternative paths to a solution?

Generator Signup and view all the answers

What would you recommend for a design team with a talented but controlling leader?

Since the members are motivated, replace the leader with someone who has a more laissez-faire leadership style Signup and view all the answers

What part of 'SMART' is missing from the goal: 'Increase the customer checkout speed of the cashiers by training them on the proper use of the new cash register'?

Measurable Signup and view all the answers

What is the best method for communicating team goals?

Discuss goals in a group meeting Signup and view all the answers

What should you do to maintain team morale after long hours of work with complaints?

Be understanding to the team's complaints, but say the work has to be done and it will be done soon Signup and view all the answers

What role can a person play on a team if they are always moving a project towards completion?

Implementer Signup and view all the answers

Private data about employees or consumers is considered what type of information?

Personal Signup and view all the answers

What does federal law make illegal to do to employees that report an incident of discrimination or harassment?

Retaliate Signup and view all the answers

This is an example of ____________? Brad gave a boring presentation to the rest of the team. Fred made fun of him in front of everyone.

Bullying Signup and view all the answers

Confidential business information that gives a business economic edge over its competition is called?

Trade secrets Signup and view all the answers

What legal action can be taken against a bully in the workplace?

No legal action can be taken Signup and view all the answers

Study Notes

Professionalism and Communication

Being Persuasive: Persuasion does not typically involve the exchange of messages.
Conflict Resolution: Compromise is essential when solving problems in group settings.

Employee Behavior and Interactions

Professional Conduct: Employees should act with professionalism during all interactions with clients and colleagues.
Handling Mistakes: Acknowledging and admitting to mistakes exemplifies responsibility in the workplace.
Commitment to Teamwork: Staying late to assist a co-worker shows dedication and commitment to team success.

Personal Care and Presentation Standards

Personal Care: Covering tattoos is not categorized under personal care.
Dress Code Compliance: Employees should follow rules regarding attire, such as Lydia's requirement to wear white shoes at her medical facility.

Goal Achievement and Time Management

Goal Evaluation: When a goal is not achieved, an employee should evaluate the goal and analyze reasons for failure.
Time Management: Prioritizing tasks is a key technique for effective time management.
SMART Goals: A goal lacking the 'M' for measurable is insufficient in the SMART framework.

Leadership and Team Dynamics

Leadership Approach: If a team is demotivated, a more laissez-faire style leader may enhance team dynamics.
Role Adaptability: Taking on various roles, such as presenting for a sick team member, demonstrates chameleon-like adaptability.
Idea Generation: Those who generate fresh ideas and alternative solutions fulfill the role of a generator on a team.
Implementer Role: Individuals it is the role of an implementer when actively moving projects towards completion.

Team Communication and Morale

Team Goals Communication: It is best to discuss goals in a group setting to foster transparency and coherence among team members.
Addressing Complaints: Responding to team complaints with empathy while affirming the necessity of completing work is crucial for morale management.

Legal and Ethical Considerations

Personal Information: Information regarding employees or consumers is classified as personal data.
Workplace Bullying: Making fun of colleagues, such as in the case of Brad, exemplifies bullying behavior.
Trade Secrets: Confidential business information that offers a competitive advantage is known as trade secrets.
Retaliation Laws: Federal law prohibits retaliation against employees reporting incidents of discrimination or harassment.

Workplace Conduct and Consequences

Legal Action Limitations: There may be no legal actions available against workplace bullying under certain circumstances.

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Description

This quiz covers key concepts related to professionalism in the workplace. Each flashcard addresses important terms and their implications for effective communication and personal presentation. Test your understanding of how professionalism impacts interactions with clients and co-workers.