Podcast
Play an AI-generated podcast conversation about this lesson
Questions and Answers
What are the four ways in which services differ from physical goods?
What are the four ways in which services differ from physical goods?
- Tangibility, Inseparability, Variability, Durability
- Intangibility, Separability, Consistency, Perishability
- Tangibility, Separability, Consistency, Durability
- Intangibility, Inseparability, Variability, Perishability (correct)
What defines a product’s utility?
What defines a product’s utility?
- Benefits (correct)
- Uses
- Features
- Functions
What is the basic purpose of a product according to the text?
What is the basic purpose of a product according to the text?
- To control service quality
- To ensure variability
- To maximize features and functions
- To deliver benefits to consumers (correct)
What is the term often used as an umbrella term to refer to both goods and services?
What is the term often used as an umbrella term to refer to both goods and services?
Signup and view all the answers
Flashcards are hidden until you start studying
