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Products and Services
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Products and Services

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Questions and Answers

What are the four ways in which services differ from physical goods?

  • Tangibility, Inseparability, Variability, Durability
  • Intangibility, Separability, Consistency, Perishability
  • Tangibility, Separability, Consistency, Durability
  • Intangibility, Inseparability, Variability, Perishability (correct)

    • What defines a product’s utility?

  • Benefits (correct)
  • Uses
  • Features
  • Functions

    • What is the basic purpose of a product according to the text?

  • To control service quality
  • To ensure variability
  • To maximize features and functions
  • To deliver benefits to consumers (correct)

    • What is the term often used as an umbrella term to refer to both goods and services?

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