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Products and Services

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Questions and Answers

What are the four ways in which services differ from physical goods?

Tangibility, Inseparability, Variability, Durability

Intangibility, Separability, Consistency, Perishability

Tangibility, Separability, Consistency, Durability

Intangibility, Inseparability, Variability, Perishability (correct)

What defines a product’s utility?

Benefits (correct)

Uses

Features

Functions

What is the basic purpose of a product according to the text?

To control service quality

To ensure variability

To maximize features and functions

To deliver benefits to consumers (correct)

What is the term often used as an umbrella term to refer to both goods and services?

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Products and Services

Choose a study mode

Podcast

Questions and Answers

What are the four ways in which services differ from physical goods?

What defines a product’s utility?

What is the basic purpose of a product according to the text?

What is the term often used as an umbrella term to refer to both goods and services?

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