Podcast
Questions and Answers
What type of process is characterized by high-contact and high customization?
What type of process is characterized by high-contact and high customization?
- Service shops
- Mass services
- Professional Services (correct)
- Mass processes
What is a characteristic of mass processes?
What is a characteristic of mass processes?
- Limited customer interaction
- High levels of customization
- High volume and relatively narrow variety (correct)
- Highly adaptable to meet individual customer needs
What is a key feature of continuous processes?
What is a key feature of continuous processes?
- High levels of customer interaction
- Operation for longer periods of time (correct)
- Limited division of labor
- Highly adaptable to meet individual customer needs
What is a sequence of steps that accomplishes an activity in process-chain-network analysis?
What is a sequence of steps that accomplishes an activity in process-chain-network analysis?
What type of process is characterized by limited contact time and little customization?
What type of process is characterized by limited contact time and little customization?
What is the focus of process-chain-network analysis?
What is the focus of process-chain-network analysis?
What is a key assumption for a product-oriented layout?
What is a key assumption for a product-oriented layout?
What is the primary purpose of an assembly line in a product-oriented layout?
What is the primary purpose of an assembly line in a product-oriented layout?
What is the main reason for considering site location in facility planning?
What is the main reason for considering site location in facility planning?
What is a fabrication line responsible for in a product-oriented layout?
What is a fabrication line responsible for in a product-oriented layout?
What is a key consideration for selecting a site location?
What is a key consideration for selecting a site location?
Why might a business decide to relocate to a new facility?
Why might a business decide to relocate to a new facility?
What is a major consequence of unfavorable exchange rates on a facility location decision?
What is a major consequence of unfavorable exchange rates on a facility location decision?
What is operational hedging in the context of facility location?
What is operational hedging in the context of facility location?
What is a key factor to consider when evaluating a location based on labor costs?
What is a key factor to consider when evaluating a location based on labor costs?
What type of costs are readily identifiable and precisely measurable?
What type of costs are readily identifiable and precisely measurable?
What is a significant factor contributing to globalization?
What is a significant factor contributing to globalization?
What is a critical consideration when comparing facility locations?
What is a critical consideration when comparing facility locations?
What is one of the objectives of layout design?
What is one of the objectives of layout design?
What is the main distinction of office layouts?
What is the main distinction of office layouts?
What is one of the aspects that office layouts should balance?
What is one of the aspects that office layouts should balance?
What was the result of Deloitte & Touche's finding that 30% to 40% of desks were empty at any given time?
What was the result of Deloitte & Touche's finding that 30% to 40% of desks were empty at any given time?
What is the purpose of the 'concierge' in Deloitte & Touche's 'hoteling program'?
What is the purpose of the 'concierge' in Deloitte & Touche's 'hoteling program'?
What is one of the trends in office layout design?
What is one of the trends in office layout design?
What is the purpose of an LCA?
What is the purpose of an LCA?
What stage of the product life cycle would a product in decline be classified as?
What stage of the product life cycle would a product in decline be classified as?
What type of process deals with discrete, highly customized products?
What type of process deals with discrete, highly customized products?
What is the purpose of a project's S-curve?
What is the purpose of a project's S-curve?
What is a characteristic of jobbing processes?
What is a characteristic of jobbing processes?
What determines the overall design of a process?
What determines the overall design of a process?
Study Notes
Layout Design Objectives
- Higher utilization of space, equipment, and people
- Improved flow of information, materials, and people
- Improved employee morale and safer working conditions
- Improved customer/client interaction
- Flexibility
Office Layout
- Grouping of workers, equipment, and spaces to provide for comfort, safety, and movement of information
- Importance placed on the flow of information
- Balance of three physical and social aspects:
- Proximity: Spaces should naturally bring people together
- Privacy: People must be able to control access to their conversations
- Permission: The culture should signal that non-work interactions are encouraged
Office Layout Trends
- Technology
- Creating dynamic needs for space and services
- Example: Deloitte & Touche's "hoteling programs"
Process Types
- Mass processes: High volume, relatively narrow variety
- Continuous processes: Long periods of operation, sometimes continuous
- Professional Services: High-contact, customizable, high staff discretion
- Service shops: Mix of front- and back-office activities, moderate volume and variety
- Mass services: High volume, limited customization, low staff discretion
Service Design
- Unique characteristic: Customer interaction
- Process-chain-network analysis: Optimize interaction between firms and customers
- Activities: Direct interaction, assumptions for product-oriented layout
Product-Oriented Layout
- Repetitive and product-oriented layout
- Two types: Fabrication line, Assembly line
Facility Planning
- Site location: Geographical positioning of an operation relative to input resources and customers
- Reasons for location: Manufacturing products, delivering services, relocating due to factors such as larger premises or customer base
Factors Affecting Location Decision
- Labor productivity
- Exchange rates and currency risk
- Costs: Tangible costs, operational hedging, transportation of raw materials and finished goods
Take-Home Group Project
- Task: Identify a product/service in the decline stage, assess activities in each stage of the product life cycle
- Prepare a PowerPoint presentation showing the S-Curve of the product lifecycle, including timeline and sales
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Description
Assess the environmental impact of a product and its life cycle stages. Identify a product that has reached its decline stage and analyze its activities in each stage. Create a PowerPoint presentation showing the S-Curve of the product lifecycle.
