Procurement and Supply Team Dynamics Quiz
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Questions and Answers

What is the key difference between a group and a team according to Schein (1988)?

  • Levels of knowledge and personality traits
  • Good leader and respectful members
  • Shared goal or objective
  • Interaction and psychological awareness of each other (correct)

    • What is the primary focus of cross-functional teams in procurement and supply?

  • Developing good leader-member relationships
  • Satisfying stakeholders (correct)
  • Understanding individual strengths and values
  • Enhancing departmental communication

    • According to the text, what is essential for the development of cross-functional teams?

  • Specific strengths and values
  • Good leader and respectful members (correct)
  • Psychological awareness of each other
  • Individuals from different areas of the business

    • What is the primary benefit of understanding how individuals behave in a team for procurement professionals?

    <p>Functioning as effective team players</p> Signup and view all the answers

    According to Belbin's team roles, how many different roles are outlined?

    <p>Eight roles</p> Signup and view all the answers

    In the context of team roles, what is the role of a 'Monitor Evaluator'?

    <p>To analyze and evaluate ideas and plans</p> Signup and view all the answers

    Which leadership trait involves being able to teach and guide?

    <p>Competent</p> Signup and view all the answers

    What is the aim of Delicious Desserts, as mentioned in the text?

    <p>To improve the production of a poor-selling strawberry dessert</p> Signup and view all the answers

    According to Belbin, what is the role of a 'Shaper' in a team?

    <p>To challenge and drive the team forward</p> Signup and view all the answers

    What is the role of a 'Resource Investigator' in a team, based on the text?

    <p>To explore opportunities and develop contacts</p> Signup and view all the answers

    According to Tannenbaum and Schmidt (1973), what are the three main types of leadership?

    <p>Democratic, Autocratic, Laissez-faire</p> Signup and view all the answers

    What is the role of a 'Completer Finisher' in a team, as per Belbin's team roles?

    <p>To see that projects are completed thoroughly</p> Signup and view all the answers

    According to the text, what is the role of a 'Plant' in a team?

    <p>To generate new ideas and solve problems</p> Signup and view all the answers

    What are the two types of leaders outlined by Belbin?

    <p>Solo and Team leaders</p> Signup and view all the answers

    According to the text, what is the role of a 'Specialist' in a team, based on Belbin's team roles?

    <p>To provide specialist knowledge and skills</p> Signup and view all the answers

    What are the seven ways to approach the team according to Tannenbaum and Schmidt (1973)?

    <p>Telling, Selling, Consulting, Joining, Participating, Delegating, Abdicating</p> Signup and view all the answers

    What is the primary focus of Belbin's research on team roles?

    <p>Identifying distinct roles within teams with unique contributions and allowable weaknesses</p> Signup and view all the answers

    What is the key distinction between a group and a team according to Mullins (2007)?

    <p>A team shares the same objectives, unlike a group</p> Signup and view all the answers

    What is the aim of team development stages according to Tuckman's model?

    <p>To progress from initial formation to effective performance</p> Signup and view all the answers

    What is the primary benefit of cross-functional teams in procurement and supply?

    <p>Increased productivity and improved quality</p> Signup and view all the answers

    What is the role of a 'Resource Investigator' in a team, based on Belbin's team roles?

    <p>Explores opportunities and develops contacts outside the team</p> Signup and view all the answers

    What is the primary contribution of a 'Monitor Evaluator' in a team, according to Belbin's team roles?

    <p>Provides a logical, unemotional analysis of ideas and proposals</p> Signup and view all the answers

    What is the primary role of a 'Plant' in a team, as per Belbin's team roles?

    <p>Generates creative ideas and solves complex problems</p> Signup and view all the answers

    What is essential for the development of cross-functional teams in procurement and supply?

    <p>Promotion of discussion and shared ideas for optimal outcomes</p> Signup and view all the answers

    According to Belbin's team roles, how many different roles are outlined?

    <p>Nine</p> Signup and view all the answers

    What are the stages of team development according to Tuckman's model?

    <p>Forming, Storming, Norming, Performing, and Adjourning</p> Signup and view all the answers

    What is the role of a 'Specialist' in a team, based on Belbin's team roles?

    <p>Provides knowledge and skills in a key area</p> Signup and view all the answers

    What are the stages of team development according to Tuckman?

    <p>Forming, Storming, Norming, Performing, Adjourning</p> Signup and view all the answers

    Which of the following is a role identified by Belbin within teams?

    <p>Completer Finisher</p> Signup and view all the answers

    What is the primary distinction between a group and a team according to Mullins (2007)?

    <p>A team has a shared purpose, unlike a group</p> Signup and view all the answers

    What is the primary strength of a team according to Jungalwalla (2000)?

    <p>Common goals and vision</p> Signup and view all the answers

    What is the primary benefit of cross-functional teams in procurement and supply?

    <p>Increased productivity and innovation</p> Signup and view all the answers

    What is the primary focus of cross-functional teams in procurement and supply?

    <p>Promoting discussion and shared ideas</p> Signup and view all the answers

    What did Adair (1986) use to define a group?

    <p>Well-defined set of membership criteria, group consciousness, shared purpose, interdependence, interaction, and ability to act as one</p> Signup and view all the answers

    What did Belbin's research identify within teams?

    <p>Different roles with strengths and weaknesses</p> Signup and view all the answers

    What is essential for procurement and supply professionals to effectively lead and contribute to cross-functional teams?

    <p>Understanding team formation and dynamics</p> Signup and view all the answers

    What did Belbin's roles within teams acknowledge?

    <p>Diverse values and behaviors</p> Signup and view all the answers

    What do cross-functional teams aim to promote?

    <p>Discussion and shared ideas</p> Signup and view all the answers

    What are the benefits of cross-functional teams in procurement and supply?

    <p>Increased productivity, improved quality, innovation, technological advances, improved motivation, efficiency, relationships, knowledge, quicker achievements, and improved communications</p> Signup and view all the answers

    What is a potential disadvantage of cross-functional teams?

    <p>Difficult to control</p> Signup and view all the answers

    What is a potential advantage of cross-functional teams in procurement?

    <p>Improves organisational culture</p> Signup and view all the answers

    Which factor contributes significantly to the effectiveness and efficiency gained by pooling resources in cross-functional teams?

    <p>Good for sharing knowledge</p> Signup and view all the answers

    What is a potential risk associated with cross-functional teams in procurement?

    <p>Possibility of conflict</p> Signup and view all the answers

    What stage of team formation can be challenging, especially when dealing with diverse personalities and working styles?

    <p>Storming</p> Signup and view all the answers

    What is crucial for respecting others' ideas and promoting constructive feedback?

    <p>Active listening</p> Signup and view all the answers

    What is vital for building trust and respect within a team?

    <p>Clear communication, both verbal and written</p> Signup and view all the answers

    What can convey subconscious messages and impact how verbal messages are perceived?

    <p>Non-verbal communication</p> Signup and view all the answers

    What should ideally not be brought into team meetings, and if they are, should be turned off or put on silent mode?

    <p>Mobile phones</p> Signup and view all the answers

    What is essential for promoting a positive team environment?

    <p>Respectful and clear communication</p> Signup and view all the answers

    What can help ensure that communication contains what is needed and is easily understood?

    <p>The seven Cs of communication</p> Signup and view all the answers

    What can indicate levels of engagement and interest in meetings?

    <p>Non-verbal cues</p> Signup and view all the answers

    What should be avoided during presentations or debates, as they can be distracting and offensive?

    <p>Mobile phones</p> Signup and view all the answers

    What is essential for establishing acceptable behavior, such as arriving on time and maintaining confidentiality?

    <p>Communicating ground rules early</p> Signup and view all the answers

    What is emphasized as essential for achieving team objectives, with no one claiming all credit or withholding information?

    <p>Collaboration</p> Signup and view all the answers

    What is crucial for respecting and combining different approaches for successful outcomes?

    <p>Valuing and respecting different approaches</p> Signup and view all the answers

    What is highlighted as a likely issue in cross-functional teams?

    <p>Lack of time due to managing heavy workloads and tight deadlines</p> Signup and view all the answers

    What is emphasized as a key need for confidentiality within cross-functional teams?

    <p>To prevent disclosure of sensitive information to external stakeholders</p> Signup and view all the answers

    What is noted to drive team success and promote innovation in cross-functional teams?

    <p>Positive mindsets</p> Signup and view all the answers

    What is emphasized as important for optimal outcomes in cross-functional teams?

    <p>Empowering others to lead in their areas of specialization</p> Signup and view all the answers

    What is highlighted as a challenge in cross-functional teams?

    <p>Conflicting day job objectives</p> Signup and view all the answers

    What is emphasized as essential to recognize and value in a team setting?

    <p>Individuals' energy and enthusiasm</p> Signup and view all the answers

    What is noted as a likely issue when individuals with different values, goals, and styles come together in cross-functional teams?

    <p>Internal conflict</p> Signup and view all the answers

    What is highlighted as a need for leaders in cross-functional teams?

    <p>Empower others to lead in their areas of specialization</p> Signup and view all the answers

    What is emphasized as a likely issue in cross-functional teams?

    <p>Reluctance to change working styles</p> Signup and view all the answers

    What is noted as a challenge in cross-functional teams?

    <p>The need to accept a change of role</p> Signup and view all the answers

    What is highlighted as a need for leaders in cross-functional teams?

    <p>Empower others to lead in their areas of specialization</p> Signup and view all the answers

    What is emphasized as essential to recognize and value in a team setting?

    <p>Individuals' energy and enthusiasm</p> Signup and view all the answers

    What is a key characteristic of a positive relationship as described in the text?

    <p>Respect, trust, and honest, open communication</p> Signup and view all the answers

    What is the potential impact of positive relationships within cross-functional teams?

    <p>Increased likelihood of team members wanting to contribute and succeed</p> Signup and view all the answers

    What is essential for the development of positive relationships according to the text?

    <p>Acceptance of different roles and personalities, which takes time</p> Signup and view all the answers

    What is emphasized as a crucial aspect of involving external stakeholders in cross-functional teams?

    <p>Drawing external stakeholders into the team and trusting their unique perspective</p> Signup and view all the answers

    What is a key characteristic of a positive relationship in a cross-functional team?

    <p>Open communication and trust among team members</p> Signup and view all the answers

    What is essential for the development of positive relationships in a cross-functional team?

    <p>Time and understanding of different roles and personalities</p> Signup and view all the answers

    What is the potential benefit of involving external stakeholders, such as customers or suppliers, in a cross-functional team?

    <p>Fresh perspectives and insights</p> Signup and view all the answers

    What is the impact of positive relationships on team members' contribution and motivation?

    <p>Increased willingness to contribute and motivation to succeed</p> Signup and view all the answers

    What is the primary role of a 'Resource Investigator' in a team, based on the text?

    <p>Exploring opportunities and developing external contacts</p> Signup and view all the answers

    What is emphasized as essential for overcoming barriers to team working?

    <p>Building trust and effective communication</p> Signup and view all the answers

    What is the potential impact of positive relationships within cross-functional teams?

    <p>Enhanced collaboration and innovation</p> Signup and view all the answers

    What is the primary focus of cross-functional teams in procurement and supply?

    <p>Optimizing processes and achieving cost efficiencies</p> Signup and view all the answers

    What is the primary aim of a Gantt chart?

    <p>To project the date when the objective will be met and predict the impact of delays</p> Signup and view all the answers

    What is a likely consequence of one activity being delayed in a Gantt chart?

    <p>It may have a knock-on effect on other tasks</p> Signup and view all the answers

    What is crucial for a cross-functional team to work effectively?

    <p>Trust</p> Signup and view all the answers

    What is important for avoiding resistance within a cross-functional team?

    <p>Clear communication of the objectives</p> Signup and view all the answers

    What is a potential consequence of a lack of trust within a cross-functional team?

    <p>Ineffective idea sharing and communication</p> Signup and view all the answers

    What is important for maintaining trust within a cross-functional team?

    <p>Delivering actions at the agreed time</p> Signup and view all the answers

    What is a likely consequence of a lack of discipline within a cross-functional team?

    <p>The team will lose their way and become demotivated</p> Signup and view all the answers

    What is closely linked to acceptable behavior within a team?

    <p>Discipline</p> Signup and view all the answers

    What is a likely consequence of personality clashes within a cross-functional team?

    <p>Disruption and reduced motivation</p> Signup and view all the answers

    What is important for overcoming resistance within a cross-functional team?

    <p>Clear communication of the objectives</p> Signup and view all the answers

    What is crucial for managing and controlling conflict within a team?

    <p>Identifying barriers to team working</p> Signup and view all the answers

    What is important for recognizing and valuing in a team setting?

    <p>Soft skills</p> Signup and view all the answers

    What is a key responsibility of the team leader in a cross-functional team project?

    <p>Ensure everyone understands their roles and responsibilities</p> Signup and view all the answers

    What is a potential challenge for individuals in cross-functional teams according to the text?

    <p>Adapting and contributing in a required role</p> Signup and view all the answers

    What is the primary responsibility of all team members in a cross-functional team project?

    <p>Planning for the project</p> Signup and view all the answers

    What is emphasized as a potential issue if goals are not clearly explained within a cross-functional team?

    <p>Different interpretation of objectives by team members</p> Signup and view all the answers

    What is the potential impact of unclear project objectives on team members?

    <p>Reduced motivation and contribution</p> Signup and view all the answers

    What is the primary aim of setting out a timescale at the start of a cross-functional team project?

    <p>Foreseeing milestones being achieved</p> Signup and view all the answers

    What is the role of taking minutes during cross-functional team meetings?

    <p>To ensure nothing is misunderstood and everyone knows what is expected of them and when</p> Signup and view all the answers

    What is a potential consequence of poor communication within a cross-functional team?

    <p>Ineffective teamwork and collaboration</p> Signup and view all the answers

    What is the potential impact of unclear roles and responsibilities within a cross-functional team?

    <p>Difficulty in adhering to roles and responsibilities</p> Signup and view all the answers

    What is the potential impact of unclear goals within a cross-functional team project?

    <p>Different interpretation of the team's objective</p> Signup and view all the answers

    What is the potential impact of lack of planning on a cross-functional team project?

    <p>Difficulty in achieving project objectives</p> Signup and view all the answers

    Why is it important for the team leader to describe the 'why' behind the team's objective in a cross-functional team project?

    <p>To ensure the team has a full understanding and is more likely to contribute towards meeting the objective</p> Signup and view all the answers

    What is a potential strategy suggested by Mullins to overcome conflict?

    <p>Encouraging group activities within the team</p> Signup and view all the answers

    What did French and Raven identify as a base of power in 1959?

    <p>Referent power based on admiration from team members</p> Signup and view all the answers

    What is the focus of the legitimate base of power according to French and Raven?

    <p>Formal status within an organization</p> Signup and view all the answers

    What is the primary role of a 'Completer Finisher' in a team, as per Belbin's team roles?

    <p>To ensure that deadlines are met and work is completed thoroughly</p> Signup and view all the answers

    What is a potential source of conflict according to Mullins's identified sources?

    <p>Misunderstanding of objectives</p> Signup and view all the answers

    What is emphasized as essential for promoting a positive team environment?

    <p>Displaying good behavior as a team member</p> Signup and view all the answers

    What is highlighted as a need for leaders in cross-functional teams?

    <p>Remaining participative and involved with the team</p> Signup and view all the answers

    What is a potential disadvantage of cross-functional teams?

    <p>Potential for misunderstanding and conflict</p> Signup and view all the answers

    What is crucial for procurement and supply professionals to effectively lead and contribute to cross-functional teams?

    <p>Recognizing and valuing diversity in team settings</p> Signup and view all the answers

    What is the primary role of a 'Resource Investigator' in a team, based on the text?

    <p>To explore new opportunities and develop contacts</p> Signup and view all the answers

    What is the impact of positive relationships on team members' contribution and motivation?

    <p>Increased contribution and motivation</p> Signup and view all the answers

    What is a key characteristic of a positive relationship in a cross-functional team?

    <p>Unity and cooperation</p> Signup and view all the answers

    What is crucial for team members to rearrange their schedules for cross-functional team meetings?

    <p>Clear communication of meeting details and early notice</p> Signup and view all the answers

    What may junior team members need to attend cross-functional team meetings?

    <p>Approval and assistance from their managers</p> Signup and view all the answers

    What is important for team leaders to explain to motivate effective contribution from team members?

    <p>The impact and rationale behind the project</p> Signup and view all the answers

    What is crucial for clarity and accountability in cross-functional team meetings?

    <p>Consistent procedures for taking minutes</p> Signup and view all the answers

    What can lead to misinterpretation and ineffective teamwork within cross-functional teams?

    <p>Unclear project objectives</p> Signup and view all the answers

    What is essential for team members to understand and adhere to their tasks and duties?

    <p>Clear delineation of roles and responsibilities</p> Signup and view all the answers

    What is important for team leaders to share to help team members prioritize and share workload?

    <p>Workload and objectives</p> Signup and view all the answers

    What is essential for effective teamwork within cross-functional teams?

    <p>Clear communication of goals within meetings</p> Signup and view all the answers

    What should minutes of a meeting include for clarity and accountability?

    <p>Date, list of attendees, apologies, items discussed, actions agreed, responsible parties, critical dates, and date of next meeting</p> Signup and view all the answers

    What is important for team leaders to explain to ensure effective teamwork?

    <p>The project's requirements, timeline, and reasons for priority</p> Signup and view all the answers

    What can lead to unsympathetic managers within cross-functional teams?

    <p>Poor communication and lack of awareness of additional responsibilities</p> Signup and view all the answers

    What is important for overcoming barriers to team working in cross-functional teams?

    <p>Clear communication and understanding of project objectives</p> Signup and view all the answers

    What is a potential consequence of unacceptable behavior in a cross-functional team?

    <p>Decreased motivation and disrupted team dynamics</p> Signup and view all the answers

    Why are personality clashes more common in cross-functional teams?

    <p>Due to diverse skill sets and backgrounds</p> Signup and view all the answers

    What can hinder effective collaboration and communication in a cross-functional team?

    <p>Lack of trust</p> Signup and view all the answers

    What is the primary focus of French and Raven's identified bases of power?

    <p>Influence within the team</p> Signup and view all the answers

    What is crucial for the functionality of a cross-functional team?

    <p>Discipline and adherence to guidelines</p> Signup and view all the answers

    What is the purpose of offering non-monetary rewards as a conflict management strategy?

    <p>To motivate and recognize team members' achievements</p> Signup and view all the answers

    What is essential for team success in a cross-functional team?

    <p>Self-discipline, punctuality, and respectful behavior</p> Signup and view all the answers

    What is the role of group activities in managing conflicts within a cross-functional team?

    <p>Uniting a diverse team and keeping them focused on shared goals</p> Signup and view all the answers

    What can encourage open-mindedness and new perspectives within a team?

    <p>Managed conflict</p> Signup and view all the answers

    What is the primary aim of maintaining participative leadership within a cross-functional team?

    <p>To communicate, support, and coach the team</p> Signup and view all the answers

    What is often overlooked when forming cross-functional teams?

    <p>Soft skills</p> Signup and view all the answers

    What is the focus of Mullins's identified source of conflict, team member commitment?

    <p>Lack of dedication to team objectives</p> Signup and view all the answers

    What can disrupt team dynamics and motivation in a cross-functional team?

    <p>Unacceptable behavior</p> Signup and view all the answers

    What is the significance of clarifying objectives in preventing conflicts within a team?

    <p>Preventing misunderstandings and aligning team members towards a common goal</p> Signup and view all the answers

    What is crucial for overcoming resistance within a cross-functional team?

    <p>Understanding and fear</p> Signup and view all the answers

    What is the impact of transparent resource allocation and budget decisions within a cross-functional team?

    <p>Preventing resentment among team members</p> Signup and view all the answers

    What is more common in cross-functional teams due to lack of clear guidelines?

    <p>Personality clashes</p> Signup and view all the answers

    What is the primary role of defined procedures and processes in managing conflicts within an organization?

    <p>Setting expectations and demonstrating fairness</p> Signup and view all the answers

    What can hinder effective collaboration and communication in a cross-functional team?

    <p>Lack of trust</p> Signup and view all the answers

    What is the potential consequence of one activity being delayed in a Gantt chart?

    <p>Delayed completion of dependent tasks</p> Signup and view all the answers

    What is crucial for the functionality of a cross-functional team?

    <p>Discipline and adherence to guidelines</p> Signup and view all the answers

    What is the primary aim of setting out a timescale at the start of a cross-functional team project?

    <p>Providing a framework for project milestones and deadlines</p> Signup and view all the answers

    What is essential for establishing acceptable behavior within a cross-functional team?

    <p>Maintaining confidentiality and arriving on time</p> Signup and view all the answers

    What is crucial for a cross-functional team to work effectively?

    <p>Good behavior displayed by the leader</p> Signup and view all the answers

    What is the primary focus of Table 2.6 in the text?

    <p>Minimizing the potential for conflict</p> Signup and view all the answers

    What is the primary role of rotating team roles, as suggested in the text?

    <p>Promoting equality within the team</p> Signup and view all the answers

    What is the significance of the win-win matrix mentioned in the text?

    <p>Illustrating potential outcomes of conflicting discussions</p> Signup and view all the answers

    What is the primary emphasis when suggesting 'avoiding win-lose' situations in the text?

    <p>Promoting teamwork and collaboration</p> Signup and view all the answers

    What should be the first step in resolving a conflict, based on the provided process?

    <p>Gather facts and speak to the parties involved</p> Signup and view all the answers

    What is the suggested approach if conflict relates to a written document or an action?

    <p>Obtain evidence of accounts from witnesses</p> Signup and view all the answers

    What is emphasized as crucial in trying to resolve conflict efficiently, effectively, and fairly?

    <p>Following an agreed process and remaining impartial</p> Signup and view all the answers

    What is the primary focus of the 'Evaluate' step in the conflict resolution process?

    <p>Weighing up the facts about what has happened</p> Signup and view all the answers

    What is the primary aim of the 'Communicate' step in the conflict resolution process?

    <p>Invite the members involved in the conflict to communicate</p> Signup and view all the answers

    What could be a form of resolution if one member realizes that they have behaved in an inappropriate way?

    <p>The offending member has to leave the team</p> Signup and view all the answers

    What is highlighted as the most important thing to ensure good team dynamics and positive relationships?

    <p>Excellent communication</p> Signup and view all the answers

    What is emphasized as the key to ensuring team buy-in, motivation, and success?

    <p>Clarity in communication</p> Signup and view all the answers

    What is the suggested approach if the conflict is volatile during the communication phase?

    <p>Use a conference call initially</p> Signup and view all the answers

    What is highlighted as a potential resolution if the conflicting parties do not agree?

    <p>The conflicting parties agree to disagree</p> Signup and view all the answers

    What is the suggested approach to measure the impact of the offending member remaining in the team?

    <p>Consider the project objectives and the importance of the member to the project</p> Signup and view all the answers

    What is the suggested approach if the team member stops attending meetings?

    <p>Consider that there may be a reason for their behavior</p> Signup and view all the answers

    Study Notes

    Understanding Team Formation and Dynamics in Procurement and Supply

    • Adair (1986) defined a group by a well-defined set of membership criteria, group consciousness, shared purpose, interdependence, interaction, and ability to act as one
    • Mullins (2007) distinguished groups from teams, stating that not all groups are teams, as a group may not share the same objectives, unlike a team with a shared purpose
    • Jungalwalla (2000) emphasized that a team's strength comes from common goals and vision, binding the members together for a shared objective
    • Understanding team dynamics and roles is crucial for procurement and supply professionals
    • Team development follows Tuckman's stages: Forming, Storming, Norming, Performing, and Adjourning
    • Cross-functional teams comprise members from various areas, aiming to promote discussion and shared ideas for optimal outcomes
    • Benefits of cross-functional teams include increased productivity, improved quality, innovation, technological advances, improved motivation, efficiency, relationships, knowledge, quicker achievements, and improved communications
    • Belbin's research identified different roles within teams, each with strengths and weaknesses, contributing to team success
    • Belbin's roles include Resource Investigator, Team Worker, Co-ordinator, Plant, Monitor Evaluator, Specialist, Implementer, Completer Finisher, and Shaper
    • Each Belbin role has a distinct contribution and allowable weaknesses, acknowledging diverse values and behaviors within the team
    • Understanding team formation and dynamics is essential for procurement and supply professionals to effectively lead and contribute to cross-functional teams
    • By understanding the stages of team development, the benefits of cross-functional teams, and the roles within teams, procurement and supply professionals can enhance team performance and achieve optimal outcomes

    Challenges and Dynamics of Cross-Functional Teams

    • The importance of recognizing and valuing individuals' energy and enthusiasm in a team setting is highlighted, with emphasis on appropriate praise and positivity to motivate team members.
    • Positive mindsets are noted to drive team success and promote innovation, while maintaining professional standards and representing the workplace effectively.
    • The need for confidentiality within the team is emphasized, as disclosure of sensitive information to external stakeholders can damage trust and team effectiveness.
    • In cross-functional teams, expertise is distributed among members from different departments, and leaders may need to empower others to lead in their areas of specialization for optimal outcomes.
    • Challenges in cross-functional teams include conflicting day job objectives, differing leadership styles and cultures, reluctance to change working styles, and the need to accept a change of role.
    • Another challenge is the lack of time, as team members need to manage heavy workloads and tight deadlines between their day-to-day work and project work.
    • Internal conflict is highlighted as a likely issue when individuals with different values, goals, and styles come together from different departments in a cross-functional team.

    Sources of Conflict and Strategies for Managing Conflict in Cross-Functional Teams

    • Power, when used unethically, can lead to conflict within a team
    • French and Raven identified five bases of power: referent, legitimate, expert, coercive, and reward, along with Raven's sixth base of power, informational
    • Mullins identified additional sources of conflict, including resource allocation and team member commitment
    • Sarah, a team leader, faces challenges in leading her cross-functional team due to initial communication mistakes and lack of commitment from team members
    • Mullins suggests strategies for managing conflict, including clarifying objectives, managing resources, defining procedures and processes, offering non-monetary rewards, organizing group activities, maintaining participative leadership, and displaying good behavior
    • Clarifying objectives can prevent misunderstandings and align team members towards a common goal
    • Resource allocation and budget decisions should be transparent to prevent resentment among team members
    • Defined procedures and processes help set expectations and demonstrate fairness within the organization
    • Non-monetary rewards can motivate team members and recognize their achievements
    • Group activities can unite a diverse cross-functional team and keep them focused on shared goals
    • Participative leadership involves the leader communicating, supporting, and coaching the team
    • Displaying good behavior is crucial to preventing negative reactions and conflicts within the team

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    Quiz Team

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    Test your knowledge of team roles, leadership traits, and functions with this quiz. Explore Belbin's team roles, effective leadership traits, types of leaders, Tannenbaum and Schmidt's approaches to teams, and the importance of understanding team dynamics in procurement and supply. Dive into the stages of team development and the benefits of cross-functional teams. Ideal for individuals in procurement and supply seeking to enhance team performance and achieve optimal outcomes.

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