Process Monitoring and Improvement Quiz
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Questions and Answers

What type of chart is used in process/project planning and control to display planned work and finished work over time?

  • Box Plot
  • Pareto Chart
  • Histogram
  • Gantt Chart (correct)

Which tool provides a quick way to show how tasks might be arranged and addressed in sequence and in parallel in project management?

  • PERT Chart (correct)
  • Fishbone Diagram
  • Control Chart
  • SWOT Analysis

What document serves as an informal contract with the team and sponsor, stating the purposes of the project?

  • SIPOC Diagram
  • Project Charter (correct)
  • Process Map
  • Critical Path

What is the main purpose of a Critical Path in project management?

<p>Determine the shortest time to complete a project (C)</p> Signup and view all the answers

Which method provides an objective assessment to determine if a project or initiative is worth undertaking?

<p>Kano Model (B)</p> Signup and view all the answers

What type of chart provides a visualization of both planned and finished work over time in a project or initiative?

<p>Gantt Chart (A)</p> Signup and view all the answers

What is the purpose of a SIPOC diagram in process improvement?

<p>To identify suppliers, inputs, process, outputs, and customers (A)</p> Signup and view all the answers

How do process owners contribute to ensuring a process is successful?

<p>By understanding interdependencies with other processes (A)</p> Signup and view all the answers

What does a SIPOC stand for in the context of process mapping?

<p>Steps, Inputs, Process, Outputs, Customers (A)</p> Signup and view all the answers

Why is data extremely valuable to Six Sigma teams in process improvement?

<p>To define where the process stands in terms of control and success (B)</p> Signup and view all the answers

What is the main role of an executive level individual in a SIPOC diagram?

<p>Responsible for several processes in a division (D)</p> Signup and view all the answers

How is a process map created according to the provided text?

<p>Through a team effort documented by everyone involved (A)</p> Signup and view all the answers

What does VOC stand for in the context of customer feedback?

<p>Voice of Customer (C)</p> Signup and view all the answers

In the Kano Model of Customer Satisfaction, what category includes features that customers expect to be present?

<p>Basic/Expected (A)</p> Signup and view all the answers

What is the purpose of a SIPOC diagram in process analysis?

<p>To map out the high-level process steps (C)</p> Signup and view all the answers

Which type of attribute in the Kano Model causes dissatisfaction when present?

<p>Reverse (A)</p> Signup and view all the answers

What does a Process Map represent in the context of a process?

<p>Collection of tasks or steps (A)</p> Signup and view all the answers

What does CTQ stand for in the context of critical quality characteristics?

<p>Critical to Quality (D)</p> Signup and view all the answers

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