Process Monitoring and Improvement Quiz
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Questions and Answers

What type of chart is used in process/project planning and control to display planned work and finished work over time?

  • Box Plot
  • Pareto Chart
  • Histogram
  • Gantt Chart (correct)
  • Which tool provides a quick way to show how tasks might be arranged and addressed in sequence and in parallel in project management?

  • PERT Chart (correct)
  • Fishbone Diagram
  • Control Chart
  • SWOT Analysis
  • What document serves as an informal contract with the team and sponsor, stating the purposes of the project?

  • SIPOC Diagram
  • Project Charter (correct)
  • Process Map
  • Critical Path
  • What is the main purpose of a Critical Path in project management?

    <p>Determine the shortest time to complete a project</p> Signup and view all the answers

    Which method provides an objective assessment to determine if a project or initiative is worth undertaking?

    <p>Kano Model</p> Signup and view all the answers

    What type of chart provides a visualization of both planned and finished work over time in a project or initiative?

    <p>Gantt Chart</p> Signup and view all the answers

    What is the purpose of a SIPOC diagram in process improvement?

    <p>To identify suppliers, inputs, process, outputs, and customers</p> Signup and view all the answers

    How do process owners contribute to ensuring a process is successful?

    <p>By understanding interdependencies with other processes</p> Signup and view all the answers

    What does a SIPOC stand for in the context of process mapping?

    <p>Steps, Inputs, Process, Outputs, Customers</p> Signup and view all the answers

    Why is data extremely valuable to Six Sigma teams in process improvement?

    <p>To define where the process stands in terms of control and success</p> Signup and view all the answers

    What is the main role of an executive level individual in a SIPOC diagram?

    <p>Responsible for several processes in a division</p> Signup and view all the answers

    How is a process map created according to the provided text?

    <p>Through a team effort documented by everyone involved</p> Signup and view all the answers

    What does VOC stand for in the context of customer feedback?

    <p>Voice of Customer</p> Signup and view all the answers

    In the Kano Model of Customer Satisfaction, what category includes features that customers expect to be present?

    <p>Basic/Expected</p> Signup and view all the answers

    What is the purpose of a SIPOC diagram in process analysis?

    <p>To map out the high-level process steps</p> Signup and view all the answers

    Which type of attribute in the Kano Model causes dissatisfaction when present?

    <p>Reverse</p> Signup and view all the answers

    What does a Process Map represent in the context of a process?

    <p>Collection of tasks or steps</p> Signup and view all the answers

    What does CTQ stand for in the context of critical quality characteristics?

    <p>Critical to Quality</p> Signup and view all the answers

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