Process Innovations in Industry
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Questions and Answers

What is lean innovation primarily focused on?

  • Improving employee satisfaction
  • Increasing production capacity
  • Reducing costs and increasing profits
  • Identifying waste and creating value (correct)

According to Greg Cohen, how many steps are involved in the lean innovation process?

  • 5 steps (correct)
  • 4 steps
  • 3 steps
  • 6 steps

What is the primary focus of value stream analysis?

  • Reducing production costs
  • Increasing employee productivity
  • Improving customer satisfaction
  • Optimizing material and information flow (correct)

What is the goal of the 'create flow' step in lean innovation?

<p>To enable value to flow quickly through the system (C)</p> Signup and view all the answers

What is the ideal scenario in a 'pull' system?

<p>Producing products at the rate of customer demand (D)</p> Signup and view all the answers

What is the ultimate goal of the lean innovation process?

<p>To achieve perfection (A)</p> Signup and view all the answers

What is the core concept of self-assessment in the EFQM excellence model?

<p>A comprehensive, systematic, and regular review of an organization's activities and results (B)</p> Signup and view all the answers

What is the primary goal of supply chain management?

<p>To satisfy customers (B)</p> Signup and view all the answers

What is the outcome of involving suppliers in the new product development process?

<p>More cost-effective designs (A)</p> Signup and view all the answers

What is essential for successful supply chain management?

<p>Good network coordination mechanisms, business relationships and information technology (D)</p> Signup and view all the answers

Where do lean principles originate from?

<p>The Japanese manufacturing industry (A)</p> Signup and view all the answers

What is the primary objective of lean manufacturing?

<p>To reduce waste (B)</p> Signup and view all the answers

What is embedded in the performance of an organization using the EFQM excellence model?

<p>Innovation and learning (B)</p> Signup and view all the answers

What is the term used to describe the management of all activities across company boundaries?

<p>Supply chain management (A)</p> Signup and view all the answers

What is a key benefit of process innovation?

<p>Gaining a competitive advantage (C)</p> Signup and view all the answers

In the food industry, what is process innovation often associated with?

<p>Introduction of new plant, equipment or machinery (D)</p> Signup and view all the answers

What typically accompanies the introduction of a cost-reducing process?

<p>Changes in product design and materials (B)</p> Signup and view all the answers

What relationship exists between product and process innovation?

<p>They are often interwoven (B)</p> Signup and view all the answers

What can be an unnoticed result of process innovations?

<p>Cost reductions in production (B)</p> Signup and view all the answers

What do recent models suggest firms will favor when competition is intense?

<p>Product innovation (C)</p> Signup and view all the answers

When are firms likely to undertake process innovation?

<p>When products are less differentiated (C)</p> Signup and view all the answers

What market strategy is process innovation often associated with?

<p>Cost leadership (D)</p> Signup and view all the answers

What primarily characterizes process industries?

<p>Large fixed items of capital equipment (D)</p> Signup and view all the answers

Which term refers to evolutionary problem-solving in process industries?

<p>Stretch (A)</p> Signup and view all the answers

What is a possible outcome of 'stretch' in an established plant?

<p>Higher output and new products (D)</p> Signup and view all the answers

Which role must always aim to improve their operation as per the text?

<p>Managers (A)</p> Signup and view all the answers

Which technique is used to understand the differences between customer and producer views?

<p>Gap analysis (B)</p> Signup and view all the answers

Which method involves collaborative problem solving in the workplace?

<p>Quality circles and process improvement teams (A)</p> Signup and view all the answers

What does Total Quality Management (TQM) primarily aim to do?

<p>Enhance overall quality (A)</p> Signup and view all the answers

Which approach uses a structured methodology to ensure quality in operations?

<p>ISO 9000 (D)</p> Signup and view all the answers

What was the purpose of the ISO 9000 approach?

<p>To govern documentation of a quality programme (A)</p> Signup and view all the answers

How does a company become certified with the ISO 9000 approach?

<p>By having a qualified external examiner check compliance (D)</p> Signup and view all the answers

What benefit do companies get from being certified with the ISO 9000 approach?

<p>Being listed in a directory and having information available to potential customers (B)</p> Signup and view all the answers

What was the focus of the revisions to ISO 9000 in 2000?

<p>Quality management should be customer-focused and improvement-driven (B)</p> Signup and view all the answers

What is the focus of the EFQM Excellence Model?

<p>Customer focus and market orientation (B)</p> Signup and view all the answers

What is the underlying idea of the EFQM Excellence Model?

<p>Results are achieved through a number of enablers in managing and controlling the input/output transformation processes involved (C)</p> Signup and view all the answers

What is the purpose of the EFQM Excellence Model?

<p>To give an award for the most successful application of TQM in Europe (C)</p> Signup and view all the answers

What is the main difference between the ISO 9000 approach and the EFQM Excellence Model?

<p>The ISO 9000 approach is focused on quality management, while the EFQM Excellence Model is focused on results and enablers (B)</p> Signup and view all the answers

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