Process Engineering: Globalization and Its Impact

Study Notes

Globalization leads to more demands on companies, requiring them to adapt to change and innovate to remain competitive.
It involves rethinking concepts of quality and value from the customer's perspective.
Modernization and new technologies play a significant role in globalization.
The ease of communication and the influence of the internet have transformed the business landscape.

Total quality management involves fostering continuous improvement, innovation, and improving organizational performance and financial results.
Management by processes involves integrating various business disciplines into process management.
It allows for the identification of indicators to evaluate activity performance and offer products or services to the market based on customer needs.

A well-designed process is efficient, effective, and flexible.
Traditional organization vs. process-oriented organization:
- Traditional organization has a vertical or pyramidal structure, focused on departmental needs, and local goals.
- Process-oriented organization has a flat and horizontal structure, focused on customer needs, and creation of value.
Process management involves identifying and improving processes, managing by processes, and evaluating performance through indicators.

There are three main types of macro processes in an organization:
- Understand the process
- Communicate to those involved in the process
- Identify, analyze, and prevent problems, and redesign and automate to improve the process

Modeling involves giving shape to a process according to a reference or model.
It accurately presents the image of figures and fits to a model.
Examples of modeling languages include:
- EPC (Event-driven process chains)
- UML (Unified modeling language)
- IDEF (Integrated definition for function modeling)

EPC is a technique developed in the 1980s in Germany, based on Petri nets, and explains the process through "State-Transition-New State."
UML is a family of 13 types of diagrams, created for systems development, but used to model processes.
BPMN (Business Process Model and Notation) is a complex language with over 100 symbols, used to model business processes.

BPMN includes events, activities, and gateways.
Events are something that happens instantly, while activities are units of work with a certain duration.
BPMN uses symbols such as circles with a thin border for initial events and circles with a thick border for final events.
Tokens are used to identify the state of each instance in a process.