Questions and Answers
The first step in the problem-solving process is to define the problem.
True
Combining solutions is the second step in the problem-solving process.
False
When purchasing a new computer, first determine the brand you want.
False
Hundreds of software titles are available for the Linux operating system.
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If a computer is no longer usable, it should be sent to a recycling center.
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What is the problem-solving process also called?
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When identifying possible solutions to a problem, start with the ________ possible solutions.
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What should you review in a computer warranty to determine what it includes?
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Before donating or recycling computer equipment, what should you do?
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A possible solution for a nonworking printer is to check if the printer is connected by what?
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What is a written guarantee that a product or service meets certain specifications called?
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What is the third step in the problem-solving process?
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What is a list of services specifically designed to provide assistance to an organization called?
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Some businesses consider that the _______ of a computer lasts until it ceases to perform its function.
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When you _______ a solution, you put the solution into action or make the changes that solve the problem.
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Study Notes
Problem-Solving Process
- The initial step in the problem-solving process is to define the problem, establishing a clear focus for resolution efforts.
- Combining potential solutions is not the second step; the correct sequence involves identifying possible solutions after the problem is defined.
- Determining the desired brand is not the first action in purchasing a new computer; rather, assessing needs and specifications should precede brand considerations.
- The Linux operating system has a limited selection of software titles compared to other operating systems, contrary to the belief that hundreds are available.
Responsible Disposal
- When a computer is deemed unusable, proper disposal includes taking it to a recycling center to promote environmental responsibility.
Troubleshooting Terminology
- The problem-solving process may also be referred to as troubleshooting, highlighting systematic approaches to identifying and solving issues.
Solution Identification
- To find possible solutions, it's best to start with the most basic options available, ensuring a comprehensive exploration of potential fixes.
Warranty Review
- A computer warranty review is critical, focusing on software coverage, on-site repair options, and technical support provisions to understand the extent of protection offered.
Data Security Before Disposal
- Prior to donating or recycling computer equipment, ensuring that all personal data is removed is essential to safeguard privacy and security.
Printer Troubleshooting
- Common solutions for a nonfunctioning printer include verifying it is powered on, checking for paper availability, and confirming the connection to the computer is intact.
Warranty Definition
- A warranty serves as a written guarantee ensuring that a product or service meets specific pre-established standards, providing consumer protection.
Identifying Solutions
- The third step in the problem-solving process is identifying possible solutions, which enables a focused approach toward achieving resolution.
Support Agreement
- A support agreement outlines a list of services designed to assist organizations, emphasizing the availability of structured help for operational concerns.
Useful Life
- The useful life of a computer signifies the period it remains functional and effective, ending only when it can no longer perform its intended tasks.
Implementation of Solutions
- Implementing a solution involves putting the chosen fix into action, thereby executing necessary changes that address the identified problem.
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Description
Test your understanding of the problem-solving process with this lesson 5 review flashcards. Each card presents a statement about defining problems and evaluating solutions. Determine whether the statements are true or false to reinforce your learning.