Podcast
Questions and Answers
The first step in the problem-solving process is to define the problem.
The first step in the problem-solving process is to define the problem.
True
Combining solutions is the second step in the problem-solving process.
Combining solutions is the second step in the problem-solving process.
False
When purchasing a new computer, first determine the brand you want.
When purchasing a new computer, first determine the brand you want.
False
Hundreds of software titles are available for the Linux operating system.
Hundreds of software titles are available for the Linux operating system.
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If a computer is no longer usable, it should be sent to a recycling center.
If a computer is no longer usable, it should be sent to a recycling center.
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What is the problem-solving process also called?
What is the problem-solving process also called?
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When identifying possible solutions to a problem, start with the ________ possible solutions.
When identifying possible solutions to a problem, start with the ________ possible solutions.
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What should you review in a computer warranty to determine what it includes?
What should you review in a computer warranty to determine what it includes?
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Before donating or recycling computer equipment, what should you do?
Before donating or recycling computer equipment, what should you do?
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A possible solution for a nonworking printer is to check if the printer is connected by what?
A possible solution for a nonworking printer is to check if the printer is connected by what?
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What is a written guarantee that a product or service meets certain specifications called?
What is a written guarantee that a product or service meets certain specifications called?
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What is the third step in the problem-solving process?
What is the third step in the problem-solving process?
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What is a list of services specifically designed to provide assistance to an organization called?
What is a list of services specifically designed to provide assistance to an organization called?
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Some businesses consider that the _______ of a computer lasts until it ceases to perform its function.
Some businesses consider that the _______ of a computer lasts until it ceases to perform its function.
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When you _______ a solution, you put the solution into action or make the changes that solve the problem.
When you _______ a solution, you put the solution into action or make the changes that solve the problem.
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Study Notes
Problem-Solving Process
- The initial step in the problem-solving process is to define the problem, establishing a clear focus for resolution efforts.
- Combining potential solutions is not the second step; the correct sequence involves identifying possible solutions after the problem is defined.
- Determining the desired brand is not the first action in purchasing a new computer; rather, assessing needs and specifications should precede brand considerations.
- The Linux operating system has a limited selection of software titles compared to other operating systems, contrary to the belief that hundreds are available.
Responsible Disposal
- When a computer is deemed unusable, proper disposal includes taking it to a recycling center to promote environmental responsibility.
Troubleshooting Terminology
- The problem-solving process may also be referred to as troubleshooting, highlighting systematic approaches to identifying and solving issues.
Solution Identification
- To find possible solutions, it's best to start with the most basic options available, ensuring a comprehensive exploration of potential fixes.
Warranty Review
- A computer warranty review is critical, focusing on software coverage, on-site repair options, and technical support provisions to understand the extent of protection offered.
Data Security Before Disposal
- Prior to donating or recycling computer equipment, ensuring that all personal data is removed is essential to safeguard privacy and security.
Printer Troubleshooting
- Common solutions for a nonfunctioning printer include verifying it is powered on, checking for paper availability, and confirming the connection to the computer is intact.
Warranty Definition
- A warranty serves as a written guarantee ensuring that a product or service meets specific pre-established standards, providing consumer protection.
Identifying Solutions
- The third step in the problem-solving process is identifying possible solutions, which enables a focused approach toward achieving resolution.
Support Agreement
- A support agreement outlines a list of services designed to assist organizations, emphasizing the availability of structured help for operational concerns.
Useful Life
- The useful life of a computer signifies the period it remains functional and effective, ending only when it can no longer perform its intended tasks.
Implementation of Solutions
- Implementing a solution involves putting the chosen fix into action, thereby executing necessary changes that address the identified problem.
Studying That Suits You
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Description
Test your understanding of the problem-solving process with this lesson 5 review flashcards. Each card presents a statement about defining problems and evaluating solutions. Determine whether the statements are true or false to reinforce your learning.
