Problem Definition: True vs Perceived Problems
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Questions and Answers

What was the perceived solution to the problem of smeared paper money in the US?

  • Improving the quality of the paper used for the money
  • Upgrading the printing machines to apply more pressure
  • Changing the design of the money to make it more resistant to smearing
  • Getting better ink for printing the money (correct)

    • What did the people realize after a lot of time?

  • The machines were the issue, not the ink (correct)
  • Both the ink and the machines were the issue
  • The ink was the issue, not the machines
  • Neither the ink nor the machines were the issue

    • What is a problem-solving heuristic described in the text?

  • A step-by-step approach to solving any problem
  • A way to generate alternative solution pathways
  • A systematic approach to guide people through the solution process
  • All of the above (correct)

    • What is the fifth step in the 5-step problem-solving heuristic described in the text?

    <p>Evaluate the solution</p> Signup and view all the answers

    What is the purpose of a problem-solving heuristic according to the text?

    <p>All of the above</p> Signup and view all the answers

    What is the greatest challenge highlighted in the text?

    <p>Defining the true problem instead of the perceived problem</p> Signup and view all the answers

    What is the consequence of addressing ill-defined or poorly posed problems?

    <p>Following impossible solutions</p> Signup and view all the answers

    What does the example of the leaking bucket illustrate?

    <p>The risk of addressing only a part of the problem instead of the entire problem</p> Signup and view all the answers

    What does the text suggest as the key to implementing real solutions to real problems?

    <p>Perseverance and a lack of laziness</p> Signup and view all the answers

    In the example of the hotel elevators, what was the perceived problem?

    <p>The elevators were too slow</p> Signup and view all the answers

    How did the hotel owners address the true problem regarding the elevators?

    <p>They installed mirrors to distract the guests while waiting</p> Signup and view all the answers

    Study Notes

    Better Printing Inks and Problem-Solving Heuristics

    • People in the US wanted to improve the quality of paper money, but the ink would smudge on the new notes, leading them to seek a solution.
    • Initially, they thought the issue was with the ink, but it was actually the machines that didn't apply enough pressure.
    • This example illustrates the importance of defining the true problem, rather than just the perceived problem.

    Problem-Solving Heuristics

    • A problem-solving heuristic is a systematic approach that guides people through the solution process and generates alternative solutions.
    • It provides a uniform approach to dealing with problems, like finding different routes from A to B.
    • The 5-step problem-solving heuristic is: • Define the problem • Generate solutions • Decide on a course of action • Implement the solution • Evaluate the solution
    • The biggest challenge is defining the true problem, rather than the perceived one.

    Problem Definition

    • Defining the true problem is a difficult task, and failing to do so can lead to impossible solutions.
    • Ill-defined or poorly posed problems can lead to solving smaller items instead of the entire problem.
    • A real solution requires a clear understanding of the true problem.

    Importance of Perseverance and Discipline

    • Implementing real solutions to real problems requires perseverance and discipline.
    • It's essential to avoid quick fixes and instead tackle the root cause of the problem.

    Guests and Elevators

    • A hotel received complaints about slow elevators, and the initial solution was to speed them up.
    • However, the real issue was not the elevator speed, but rather the guests' boredom while waiting.
    • The solution was to distract the guests by installing mirrors, which kept them occupied while waiting.

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    Description

    This quiz explores the challenge of accurately defining the true problem versus the perceived problem, using an analogy of outrunning a bear. The importance of avoiding poorly defined or misleading problems is highlighted.

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