Problem Definition: True vs Perceived Problems

Better Printing Inks and Problem-Solving Heuristics

• People in the US wanted to improve the quality of paper money, but the ink would smudge on the new notes, leading them to seek a solution.
• Initially, they thought the issue was with the ink, but it was actually the machines that didn't apply enough pressure.
• This example illustrates the importance of defining the true problem, rather than just the perceived problem.

Problem-Solving Heuristics

• A problem-solving heuristic is a systematic approach that guides people through the solution process and generates alternative solutions.
• It provides a uniform approach to dealing with problems, like finding different routes from A to B.
• The 5-step problem-solving heuristic is: • Define the problem • Generate solutions • Decide on a course of action • Implement the solution • Evaluate the solution
• The biggest challenge is defining the true problem, rather than the perceived one.

Problem Definition

• Defining the true problem is a difficult task, and failing to do so can lead to impossible solutions.
• Ill-defined or poorly posed problems can lead to solving smaller items instead of the entire problem.
• A real solution requires a clear understanding of the true problem.

Importance of Perseverance and Discipline

• Implementing real solutions to real problems requires perseverance and discipline.
• It's essential to avoid quick fixes and instead tackle the root cause of the problem.

Guests and Elevators

• A hotel received complaints about slow elevators, and the initial solution was to speed them up.
• However, the real issue was not the elevator speed, but rather the guests' boredom while waiting.
• The solution was to distract the guests by installing mirrors, which kept them occupied while waiting.