Principles of Human Services Flashcards

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What is attitude?

A person's outlook on life that reflects how he or she feels and thinks about other people and situations.

What is self-esteem?

Having confidence and satisfaction in oneself.

What is individual responsibility?

Willingness to answer for one's conduct and decisions.

What is initiative?

Making oneself do what is necessary. Signup and view all the answers

What is sociability?

Interacting easily with people. Signup and view all the answers

What are ethics?

A guiding set of moral values. Signup and view all the answers

What is integrity?

The quality of firmly following one's moral values. Signup and view all the answers

What does confidential mean?

Private. Signup and view all the answers

What is work ethic?

How a person feels about his or her job and the effort he or she puts into it. Signup and view all the answers

What is constructive criticism?

Pointing out and analyzing a weakness to cause improvement without embarrassment. Signup and view all the answers

What is job evaluation?

A supervisor's written review of an employee's work performance. Signup and view all the answers

What is a self-contained classroom?

An arrangement in which the same teacher and group of students remain in one classroom for most of the day. Signup and view all the answers

What is collaborative learning?

Learning that takes place when students work in groups to discuss and solve problems together. Signup and view all the answers

What is curriculum?

The courses taught in a school and how the courses are sequenced. Signup and view all the answers

What does nonsectarian mean?

Not based on, or affiliated with, any religion. Signup and view all the answers

What is concrete thinking?

Thinking about things that are actually experienced. Signup and view all the answers

What is a paraprofessional?

A person who has less education or experience but works under the supervision of a more highly educated professional. Signup and view all the answers

What is abstract thinking?

Thinking about ideas and concepts and connecting feelings with thoughts. Signup and view all the answers

What is postsecondary education?

Education that takes place after high school. Signup and view all the answers

What are extracurricular activities?

Activities that take place before or after school. Signup and view all the answers

What is school-based curriculum?

A curriculum developed by the teachers and staff of a school. Signup and view all the answers

What are technical schools?

Postsecondary schools designed to teach the specific skills needed to begin working in a trade. Signup and view all the answers

Who are corporate trainers?

People who design, conduct, and supervise programs to improve the skills of a company's employees. Signup and view all the answers

What are artifacts?

Physical items that are part of a portfolio. Signup and view all the answers

What are certified teachers?

A person who has met the state requirement for teacher preparation. Signup and view all the answers

What is a personal portfolio?

An organized collection of materials and information that shows how personal knowledge, skills, and attitudes have developed over time. Signup and view all the answers

What is a grant?

Money that is given for a specific purpose, such as educational expenses, that does not have to be repaid. Signup and view all the answers

What does articulate mean?

To express thoughts into words. Signup and view all the answers

What are tangibles?

The physical facilities. Signup and view all the answers

What is empathy?

Caring, putting yourself in another's place. Signup and view all the answers

What is responsiveness?

Helping your customers promptly. Signup and view all the answers

What are the ten demandments?

What your customers really want. Signup and view all the answers

Who are internal customers?

The employees. Signup and view all the answers

What is customer service?

The total customer experience with a business. Signup and view all the answers

What is value?

The importance we place on how we treat our customers. Signup and view all the answers

What is external customer service?

The way employees treat their customers. Signup and view all the answers

What are ideal commitments?

Personal ideas of how you will deliver customer service. Signup and view all the answers

Who is an external customer?

The actual customer. Signup and view all the answers

What is internal customer service?

The way employees are treated. Signup and view all the answers

What are teaching academies?

Specialized programs within high schools that help students explore the teaching profession. Signup and view all the answers

What is service learning?

A type of volunteer effort that links classroom learning with hands-on experience. Signup and view all the answers

What is a prerequisite?

A course that must be completed before entering a program or prior to taking a higher level course. Signup and view all the answers

What are reciprocal agreements?

Agreements between states that allow teachers certified to teach in one state to teach in another state. Signup and view all the answers

What is job shadowing?

Following a person on the job to gain insight into their career. Signup and view all the answers

What is a career goal?

A concise statement of the specific career toward which a person is working. Signup and view all the answers

Who is a cooperative teacher?

An experienced teacher who supervises and mentors a student teacher. Signup and view all the answers

What is philosophy of teaching?

A personal statement about your thoughts, view, and values as they relate to teaching. Signup and view all the answers

What is an aptitude test?

A test that measures skill and knowledge in a subject area. Signup and view all the answers

What is student teaching?

A period during which a teacher education student practices and acquires teaching skill. Signup and view all the answers

What is a teaching license?

A formal document verifying that a teacher is qualified to teach at specific grade levels. Signup and view all the answers

What are teacher education programs?

University or college courses that prepare students to become teachers. Signup and view all the answers

What is a hornbook?

A flat wooden board with a handle. Signup and view all the answers

What are common schools?

Public schools available to children. Signup and view all the answers

What is an apprentice?

Someone who learns a skilled trade by watching and helping someone in that trade. Signup and view all the answers

What are quotas?

Limits set by immigration laws for people coming to the U.S. from other countries. Signup and view all the answers

What are normal schools?

Schools that prepared men and women with the necessary skills to become teachers. Signup and view all the answers

What is the Montessori method?

Teaching principles developed by an Italian doctor, emphasizing self-directed learning. Signup and view all the answers

Who are progressives?

Members of a reform movement that believed education should be individualized. Signup and view all the answers

What is disposable income?

Money beyond that needed for basic necessities. Signup and view all the answers

What are McGuffey readers?

The first widely used textbooks published during the American Common School Period. Signup and view all the answers

What are dame schools?

Schools run by women in their homes during early America. Signup and view all the answers

What is career and technical education?

Courses of study that prepare students for careers related to a specific trade. Signup and view all the answers

What is hospitality?

Hospitable treatment, reception, or disposition. Signup and view all the answers

What is civility?

Politeness and courtesy. Signup and view all the answers

What is culture?

The attitudes and behaviors that characterize a group or organization. Signup and view all the answers

What is accountability?

Making sure you complete your responsibilities. Signup and view all the answers

What are rater factors?

How to provide and meet customer expectations. Signup and view all the answers

What is reliability?

To provide what is promised. Signup and view all the answers

What is assurance?

Your ability to convey trust, competence, and confidence to your customers. Signup and view all the answers

Study Notes

Key Concepts in Human Services

Attitude: Influences perceptions of people and situations, reflecting an individual's outlook on life.
Self-esteem: Represents one’s confidence and satisfaction in themselves, crucial for personal development.
Individual Responsibility: Emphasizes accountability for one's behavior and choices, fostering maturity.
Initiative: Refers to the proactive approach of doing necessary tasks without external prompts.
Sociability: The ability to engage and interact easily with others, essential in human services.
Ethics: Consists of moral values that guide decisions and behavior in professional contexts.
Integrity: Demonstrates adherence to moral values consistently, building trustworthiness.

Professional and Educational Settings

Confidentiality: Essential for maintaining privacy in human services and education.
Work Ethic: Reflects a person’s commitment to their job and the quality of effort they invest.
Constructive Criticism: A feedback method aimed at improvement without causing embarrassment.
Job Evaluation: Written assessment by supervisors regarding an employee's performance.
Self-contained Classroom: Educational arrangement where one teacher is responsible for most subjects within a single classroom.
Collaborative Learning: Encourages group work among students to tackle problems together.

Educational Structures and Programs

Curriculum: Defines the subjects taught and their sequences in an educational system.
Nonsectarian: Refers to programs that are not affiliated with any specific religion.
Concrete Thinking: Involves practical understanding based on actual experiences.
Abstract Thinking: Connects ideas and emotions, facilitating deeper understanding.
Postsecondary Education: Education pursued after high school, vital for career advancement.
Extracurricular Activities: Programs offered outside of the standard curriculum, enriching student experience.

Career Preparation and Development

Technical Schools: Specialized postsecondary institutions focusing on skill development for specific trades.
Corporate Trainers: Professionals who enhance employee skills within a company.
Artifacts: Items included in a portfolio that demonstrate skills and knowledge, important for personal branding.
Certified Teachers: Educators who meet state standards of qualification and training.
Personal Portfolio: A comprehensive collection showing the development of personal competencies over time.
Grant: Financial aid provided for specific purposes, such as education, that does not require repayment.

Communication and Customer Service

Articulate: The ability to clearly express thoughts and ideas verbally or in writing.
Tangibles: Physical elements that contribute to an experience or service.
Empathy: Involves understanding and sharing the feelings of others, key to effective human services.
Responsiveness: Refers to promptly assisting customers or clients, enhancing service quality.
Customer Service: Encompasses the total experience customers have with a business, impacting reputation and loyalty.

Employment and Licensure

Ideal Commitments: Personal standards for delivering exceptional customer service.
Teaching Licenses: Official documentation verifying a teacher's qualifications to educate in designated areas.
Teacher Education Programs: Courses designed to prepare aspiring educators for classroom challenges.
Job Shadowing: Observational learning method where individuals follow professionals to gain career insights.

Historical and Cultural Contexts

Common Schools: Public institutions available to all children, foundational to American education.
Montessori Method: Educational philosophy promoting self-directed learning through sensory experiences.
Progressives: Advocates of educational reform in the late 1800s aimed at individualized learning.
Disposable Income: Surplus income available for non-essential spending, influencing consumer behavior.
Dame Schools: Early American educational establishments run by women in domestic settings.
Civility: Courteous behavior that enhances interpersonal interactions in various contexts.

Key Values in Service Delivery

Accountability: Ensures responsibilities are met, critical for trust in professional settings.
Reliability: Consistency in delivering promised services, fostering dependability.
Assurance: The ability to convey competence and build trust with customers, reinforcing positive experiences.
Culture: The collective attitudes and behaviors that define a group or organization, influencing operational dynamics.
Rater Factors: Elements essential for meeting customer expectations, vital for service effectiveness.

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Description

Explore key terms and concepts in the Principles of Human Services with this flashcard quiz. Test your understanding of attitudes, self-esteem, individual responsibility, and initiative to deepen your knowledge in the field. Perfect for students and professionals alike!