Passive Sentences

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Questions and Answers

The discount ______ applied to her order after she complained.

was

Which of the following is a question in the passive voice (present simple)?

  • Are orders processed daily? (correct)
  • Are they processing orders daily?
  • Do they process orders daily?
  • Do orders process daily?

Choose the correct passive form of the sentence: 'They process the orders every day.'

  • The orders are processing every day.
  • The orders are processed every day. (correct)
  • The orders processed every day.
  • The orders is processed every day.

In the present simple passive, is the following sentence grammatically correct? 'Mistakes are make by us sometimes.'

<p>No, the verb 'make' should be 'made'. (B)</p> Signup and view all the answers

How would you write the sentence 'We do not apply discounts to bulk orders' in the passive voice?

<p>Discounts are not applied to bulk orders. (D)</p> Signup and view all the answers

Match the active sentence with its passive form in the present perfect tense:

<p>They have launched a new product on the market. = A new product has been launched on the market. Someone has made a mistake with the order. = A mistake has been made with the order. We have applied a discount to your order. = A discount has been applied to your order. The company has processed the order. = The order has been processed.</p> Signup and view all the answers

______ the customer provided with all the necessary information regarding the delivery terms?

<p>Was</p> Signup and view all the answers

The complaint ______ not handled properly, leading to customer dissatisfaction.

<p>was</p> Signup and view all the answers

Match the active negative sentence with its passive negative form in the present perfect tense:

<p>They have not provided us with the information. = We have not been provided with the information. The sender has not included the invoice. = The invoice has not been included. We have not altered the plans. = The plans have not been altered. The company has not issued a refund yet. = A refund has not been issued yet.</p> Signup and view all the answers

Match the active negative question with its passive negative form in the present perfect tense:

<p>Haven't they provided the delivery terms? = Haven't the delivery terms been provided? Hasn't someone apologised for the delay? = Hasn't an apology been made for the delay? Haven't we reimbursed the customer yet? = Hasn't the customer been reimbursed yet? Hasn't the manager approved the discount? = Hasn't the discount been approved?</p> Signup and view all the answers

The customer's complaint about the slow shipping ______ be addressed immediately to maintain customer satisfaction.

<p>should</p> Signup and view all the answers

A bulk order for new shipping material ______ to be placed by the purchasing department next week.

<p>needs</p> Signup and view all the answers

The invoice for the order ______ be issued as soon as the delivery terms are agreed upon.

<p>must</p> Signup and view all the answers

The situation ______ be remedied by offering a discount on their next purchase.

<p>can</p> Signup and view all the answers

Further information about the payment terms ______ be provided upon request.

<p>may</p> Signup and view all the answers

I am writing to express my disappointment. Therefore, a full ______ is expected.

<p>refund</p> Signup and view all the answers

In a formal letter, the sender’s name and address must ______ written in the top right corner.

<p>be</p> Signup and view all the answers

A 7% discount will ______ applied to your order.

<p>be</p> Signup and view all the answers

Flashcards

What is 'demand' in the present simple passive (affirmative)?

The act of asking formally and emphatically for something that is owed or due.

What is 'making an order' in the present simple passive (affirmative)?

When a request to supply goods is currently being placed to a company.

What is 'forgive' in the present simple passive (negative)?

When someone is not excused for a mistake they did.

What is 'delivery terms' in the present simple passive sense (interrogative)?

The method and means of the products to be at destination.

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What is 'to be out of stock' in the present simple passive (interrogative-negative)?

The items currently not for sale because there are none left.

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What is 'reimburse' in the present continuous passive (affirmative)?

The act of offering recompense for damages or losses.

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What is 'discount' in the present continuous passive (affirmative)?

A decrease in the usual price of something.

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What is 'complain' in the present continuous passive (negative)?

The act of expressing unhappiness or disapproval.

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What is 'place a firm order' in the present continuous passive (interrogative)?

A formal request to supply goods. Is the action of the firm order in progress?

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What is 'overcharge' in the present continuous passive (interrogative-negative)?

To give the incorrect amount. Is the action of the order in progress?

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What is 'make an order' in the simple past passive (affirmative)?

Requests for goods or services that were placed to suppliers during a specific period in the past.

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What is 'remedy the situation' in the simple past passive (negative interrogative)?

Was the situation not fixed or improved to correct a problem in the past?

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What is 'express one's disappointment' in the simple past passive interrogative?

The expression of dissatisfaction or disapproval that was presented to the company. Was the expression in the past?

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What is 'wholesaler' in the simple past passive interrogative-negative?

Was the wholesaler not one who supplies goods in bulk to various retailers unforgivenly?

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What is 'goodwill gesture' in the simple past passive negative?

A symbolic offer that was never granted to make amends for inconvenience in the past.

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Complaint in present perfect passive (negative interrogative)?

Has a complaint about slow shipping not been received?

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Apologise in present perfect passive (interrogative)?

Has an apology for the inconvenience been issued?

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Demand in present perfect passive (affirmative)?

Various demands have been made.

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Apply a discount in present perfect passive (negative interrogative)?

Has a discount not been applied to the order?

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Make a mistake in present perfect passive (negative)?

A mistake has not been made with their order.

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What is 'apologise' in the modal passive - 'should' (affirmative)?

The act of sincerely regretting and expressing sorrow for the inconvenience caused, especially in a business context.

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What is 'remedy the situation' in the modal passive - 'must' (affirmative)?

The act of fixing or improving a problematic scenario, made obligatory through 'must'.

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What is 'reimburse' in the modal passive - 'may' (affirmative)?

To grant money to someone to cover expenses or losses in the past. The reimbursement may happen or not.

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What is 'unforgivable' in the modal passive - 'cannot' (affirmative)?

A failure to meet the required or desirable standard; It's understood or deemed as unacceptable.

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What is 'provide someone with' in the modal passive - 'need' (negative interrogative)?

The action of providing someone with something; usually data or facts.

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What is 'suit one's needs' using 'can' in the modal passive voice (affirmative)?

The act of sending products that may or may not match the customer's requirements.

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What is 'issue an invoice' using 'should' in the modal passive voice (negative interrogative)?

The act of issuing an official document specifying the sum of a sale.

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What is 'alter' using 'must' in the modal passive voice (negative interrogative)?

The action of altering existing company directives.

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What is 'process an order' using 'need' in the modal passive voice (affirmative)?

The act of processing a client's purchase in a timely manner.

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What is 'to be in touch with' using 'may' in the modal passive voice (negative interrogative)?

The situation in which the client is not in contact about their purchase.

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What is 'looking into shipping material' in the present simple passive (affirmative)?

The act of examining the possibility of purchasing shipping material.

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What is 'launch a product' using 'may' in the modal passive voice (affirmative)?

A new product may or may not be introduced to the market.

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What is 'provide someone with' in the simple past passive interrogative-negative?

Whether the customer was not given enough details about the sale.

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What is 'remedy the situation' in the modal passive: Can (affirmative)?

The act of fixing or improving a problematic scenario, It's now more acceptable.

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What is 'purchase information' in the simple past passive interrogative-negative?

Whether the purchase information was not checked for mistakes.

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Study Notes

  • Exercises should be generated using the provided business vocabulary list.
  • Exercises should test all declensions (affirmative, negative, questions, negative questions)
  • Exercises should be for A2 level English learners.

Example Passive Voice Exercise

  • Infinitive: Somebody opened this room to clean it.
  • Passive: This room was opened to be cleaned.

Business Situations Vocabulary

  • Wholesaler (n.): Supplies shops all over the country.
  • Demand (n.): Made in a recent email.
  • To make an order (v.): Placed with a company last week.
  • To make a mistake (v.): Occurred with an order.
  • To apologise for (v.): Expressing regret for inconvenience.
  • To forgive (v.): Possible with a goodwill gesture.
  • To remedy the situation (v.): Achieved by sending the correct order.
  • Goodwill gesture (n.): A 10% discount offer.
  • Discount (n.): A reduction of 25% was provided.
  • To complain (v.): Expressing dissatisfaction with slow shipping.
  • Complaint (n.): Recorded due to slow shipping.
  • Inconvenience (n.): Caused by a mistake.
  • Layout (n.): Arrangement of a formal business letter, with sender's details in the top right.

Placing an Order Vocabulary

  • To place an order (v.): Requesting 200 units of blue highlighters.
  • To order (v.): Requesting 200 units of blue highlighters.
  • Recipient (n.): Receives a letter.
  • Sender (n.): Writes a letter.
  • To look into +ing (v.): Investigating purchasing new shipping material.
  • To launch (something on the market) (v.): Introducing a new product soon.
  • Online catalogue (n.): Lists all current products.
  • To suit one's needs (v.): Products meeting requirements.
  • To place a firm order (v.): Occurs upon price confirmation.
  • To provide someone with (v.): Giving further information.
  • Bulk order (n.): Necessary when requiring a lot of material.
  • Payment terms (n.): Details the expected payment on a sale.
  • Delivery terms (n.): Defines how goods will be delivered.
  • Delivery costs (n.): Can be excessively high.

Confirming an Order Vocabulary

  • To be in touch with (v.): Contacting a customer about their order.
  • Purchase information (uncount.) (n.): Includes items and total order sum.
  • Accurate (adj.): Information must be correct.
  • To alter (v.): Changing some plans.
  • Total cost (n.): The sum of the order is $1,052.
  • To be in stock (v.): Items currently available.
  • To be out of stock (v.): Items currently unavailable.
  • To apply a discount (to) (v.): Offering a 7% discount to an order.
  • To process an order (v.): Immediate action upon receiving an order.
  • To issue an invoice (v.): Occurs after order confirmation.

Writing/Replying to Complaints Vocabulary

  • Unforgivable (adj.): Being late repeatedly.
  • To overcharge (v.): Requiring reimbursement.
  • To rectify one's mistake (v.): Correcting an error promptly.
  • To express one’s disappointment (v.): Communicating dissatisfaction.
  • To be dissatisfied with (v.): Expressing unhappiness with products.
  • To state (v.): Advertisement claims about delivery timeframe.
  • Refund (n.): Expected for damaged goods.
  • To reimburse (v.): Returning funds by a specified date.
  • ASAP (abbr.): Requesting a reply immediately.

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