Preparing for Job Interviews: Ross Stores

Questions and Answers

Tell me about yourself.

I'm currently in high school, I enjoy organizing, painting, editing photos, and listening to music. I've worked at McDonald's, Party City, and currently at Chipotle, providing me with experience in retail and customer service.

What do you know about Ross?

Ross started in 1982 and is the largest off-price apparel and home fashion chain in the USA. They also operate with DD's Discount.

Why do you want to work for Ross Stores?

Because it's my favorite clothing store and I appreciate their commitment to the environment. They partner with EPA-certified transportation providers and use energy-efficient technology.

Which of the following best describes your strengths? (Select all that apply)

Respectfulness Signup and view all the answers

What are your weaknesses?

I tend to take an upset customer's feelings personally. Signup and view all the answers

How do you deal with an upset customer?

I find out the problem, see if they want a refund or exchange, and if I can't solve it, I offer to get a manager. Signup and view all the answers

Why should I hire you?

I possess good customer service skills and can ensure products are presentable. I am also a quick and easy learner. Signup and view all the answers

Do you have any questions?

Is there a problem with the hours I want? What do you like best about working here? What is the most important thing about my job? Signup and view all the answers

Study Notes

Interview Questions Overview

Common interview question: "Tell me about yourself"
- Key points: Background in high school, interests include organizing, painting, editing photos, and music.
- Work experience: Previous roles at McDonald's, Party City, and current position at Chipotle, providing customer service and retail experience.

Company Knowledge

Ross Stores established in 1982.
Largest off-price apparel and home fashion chain in the USA.
Operates DD's Discounts alongside Ross Stores.

Motivation for Employment

Personal affinity for Ross Stores as a favorite clothing retailer.
Committed to environmental sustainability.
- Partnerships with EPA-certified transportation providers.
- Use of energy-efficient technologies in stores.

Personal Strengths

Creativity, respectfulness, and ability to learn quickly.

Identified Weaknesses

Tendency to take upset customer complaints personally.

Customer Service Approach

Steps to handle upset customers:
- Identify the problem.
- Offer refund or exchange if necessary.
- If unable to resolve, escalate to a manager.

Unique Selling Proposition

Relevant skills tailored to customer service and product presentation needs.
Quick learning ability highlighted for roles requiring skills improvement.

Questions for Interviewer

Inquiry about potential issues with desired work hours.
Curiosity about what employees enjoy most about working at Ross.
Interest in understanding the most important aspects of the job role.

Description

This quiz focuses on key topics related to job interviews, particularly for positions at Ross Stores. It covers common interview questions, company knowledge, personal strengths and weaknesses, and customer service strategies. Perfect for those looking to enhance their interview skills in retail.