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Pre-Call Etiquette Quiz
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Pre-Call Etiquette Quiz

Created by
@ConciseIsland

Podcast Beta

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Questions and Answers

What should you do before answering a call?

  • Recognize the caller and introduce yourself
  • Use golden words and natural tone
  • Prepare by organizing the desk and going through relevant documents (correct)
  • Initiate the call and ask for input from the caller

    • What is important when answering a call?

  • Be punctual and give a reminder
  • Answer the call in three rings and recognize the caller (correct)
  • Use listening skills and let the caller vent
  • Initiate the call and ask for input from the caller

    • What should you do during a call to build rapport?

  • Use listening skills and let the caller vent
  • Recognize the caller and introduce yourself
  • Be punctual and give a reminder
  • Use the proper titles and ask how you can address them (correct)

    • What is important for creating rapport during a call?

    <p>Using golden words and natural tone</p> Signup and view all the answers

    What skills are required during a call?

    <p>Using listening skills and letting the caller vent</p> Signup and view all the answers

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