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Pre-Call Etiquette Quiz

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Questions and Answers

What should you do before answering a call?

Recognize the caller and introduce yourself

Use golden words and natural tone

Prepare by organizing the desk and going through relevant documents (correct)

Initiate the call and ask for input from the caller

What is important when answering a call?

Be punctual and give a reminder

Answer the call in three rings and recognize the caller (correct)

Use listening skills and let the caller vent

Initiate the call and ask for input from the caller

What should you do during a call to build rapport?

Use listening skills and let the caller vent

Recognize the caller and introduce yourself

Be punctual and give a reminder

Use the proper titles and ask how you can address them (correct)

What is important for creating rapport during a call?

<p>Using golden words and natural tone</p> Signup and view all the answers

What skills are required during a call?

<p>Using listening skills and letting the caller vent</p> Signup and view all the answers

Pre-Call Etiquette Quiz

Choose a study mode

Podcast

Questions and Answers

What should you do before answering a call?

What is important when answering a call?

What should you do during a call to build rapport?

What is important for creating rapport during a call?

What skills are required during a call?

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