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Questions and Answers
What should you do before answering a call?
What should you do before answering a call?
- Recognize the caller and introduce yourself
- Use golden words and natural tone
- Prepare by organizing the desk and going through relevant documents (correct)
- Initiate the call and ask for input from the caller
What is important when answering a call?
What is important when answering a call?
- Be punctual and give a reminder
- Answer the call in three rings and recognize the caller (correct)
- Use listening skills and let the caller vent
- Initiate the call and ask for input from the caller
What should you do during a call to build rapport?
What should you do during a call to build rapport?
- Use listening skills and let the caller vent
- Recognize the caller and introduce yourself
- Be punctual and give a reminder
- Use the proper titles and ask how you can address them (correct)
What is important for creating rapport during a call?
What is important for creating rapport during a call?
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What skills are required during a call?
What skills are required during a call?
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