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Questions and Answers
What is the primary action performed on the server after the changes are made?
What is the primary action performed on the server after the changes are made?
- Close the ticket
- Perform a system backup
- Push an OS reload (correct)
- Install additional software
What is the purpose of changing the Operating System of the server?
What is the purpose of changing the Operating System of the server?
- To install a new application
- To resolve a customer issue (correct)
- To improve system performance
- To upgrade the server hardware
Where is the customer's request being handled?
Where is the customer's request being handled?
- Customer Support Portal
- Server Management Console
- IMS (correct)
- Ticketing System
What is the next step after the OS reload is complete?
What is the next step after the OS reload is complete?
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What is the outcome of pushing an OS reload on the server?
What is the outcome of pushing an OS reload on the server?
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Study Notes
OS Reload and Ticket Closure
- After changing the Operating System of the server in IMS and initiating the OS reload, additional work is required before closing the ticket.
- Verification is necessary to ensure the OS reload is successful and the server is functioning as expected.
- Confirm that the server is online and accessible after the reload.
- Validate that the new Operating System is installed and configured correctly.
- Check for any issues or errors that may have occurred during the reload process.
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Description
What steps need to be taken after an OS reload on a server managed by IMS? Ensure the server is properly configured and functional before closing the ticket.
