8 Questions
What is the difference between how a positive thinker and a negative thinker view a setback?
A positive thinker sees it as a stepping stone to success, while a negative thinker sees it as a stumbling block.
What determines how great an organization is?
Feelings, attitudes, and relationships
When an employee says 'I can't do it', what are the two possible meanings?
They don't know how to or they don't want to
What is the difference between a training issue and a values issue?
A training issue is when an employee lacks skills, while a values issue is when they disagree with the task
Why do you often find similar behavior in a store or home?
Because of the culture and attitudes of the people in charge
What is the relationship between the government and political environment and the behavior of the people?
The government's behavior has a significant impact on the people's behavior, with honest governments producing honest citizens
What happens to a marginal performer's output in a positive environment?
It increases
Where does culture in any place originate from?
From the top down, with leaders and those in charge influencing the culture
Study Notes
The Power of Attitude
- A person's attitude determines how they perceive a setback, either as a stepping stone to success or a stumbling block.
- Great organizations are measured by feelings, attitudes, and relationships, not just wages and working conditions.
Understanding Employee Behavior
- When employees say "I can't do it," it can mean either they don't know how to do it (a training issue) or they don't want to do it (an attitude or values issue).
Environmental Influence on Behavior
- The attitude and behavior of people in a particular environment (e.g. store, home, country) can have a significant impact on the behavior of individuals within it.
- A positive environment can improve the performance of marginal performers, while a negative environment can bring down good performers.
- Culture in any place is shaped from the top down, not from the bottom up.
- It is challenging to expect positive behavior in a negative environment, and conversely, a negative person may struggle in a positive environment.
Importance of Evaluating Our Environment
- We need to evaluate the environment we have created for ourselves and those around us.
- We should consider whether our environment is promoting positive or negative behavior.
- In an environment where lawlessness prevails, honest citizens may be driven to become dishonest.
- It is essential to take a step back and assess the environment we are in or have created for others.
This quiz assesses understanding of the importance of a positive attitude in the workplace, how it affects employee mindset and behavior, and its impact on organizational success.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
