Podcast
Questions and Answers
What is the difference between how a positive thinker and a negative thinker view a setback?
What is the difference between how a positive thinker and a negative thinker view a setback?
What determines how great an organization is?
What determines how great an organization is?
When an employee says 'I can't do it', what are the two possible meanings?
When an employee says 'I can't do it', what are the two possible meanings?
What is the difference between a training issue and a values issue?
What is the difference between a training issue and a values issue?
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Why do you often find similar behavior in a store or home?
Why do you often find similar behavior in a store or home?
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What is the relationship between the government and political environment and the behavior of the people?
What is the relationship between the government and political environment and the behavior of the people?
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What happens to a marginal performer's output in a positive environment?
What happens to a marginal performer's output in a positive environment?
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Where does culture in any place originate from?
Where does culture in any place originate from?
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Study Notes
The Power of Attitude
- A person's attitude determines how they perceive a setback, either as a stepping stone to success or a stumbling block.
- Great organizations are measured by feelings, attitudes, and relationships, not just wages and working conditions.
Understanding Employee Behavior
- When employees say "I can't do it," it can mean either they don't know how to do it (a training issue) or they don't want to do it (an attitude or values issue).
Environmental Influence on Behavior
- The attitude and behavior of people in a particular environment (e.g. store, home, country) can have a significant impact on the behavior of individuals within it.
- A positive environment can improve the performance of marginal performers, while a negative environment can bring down good performers.
- Culture in any place is shaped from the top down, not from the bottom up.
- It is challenging to expect positive behavior in a negative environment, and conversely, a negative person may struggle in a positive environment.
Importance of Evaluating Our Environment
- We need to evaluate the environment we have created for ourselves and those around us.
- We should consider whether our environment is promoting positive or negative behavior.
- In an environment where lawlessness prevails, honest citizens may be driven to become dishonest.
- It is essential to take a step back and assess the environment we are in or have created for others.
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Description
This quiz assesses understanding of the importance of a positive attitude in the workplace, how it affects employee mindset and behavior, and its impact on organizational success.
