Policy Development and Group Dynamics

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Questions and Answers

What is the first stage in Tuckman's model of group development?

Storming

Forming (correct)

Adjourning

Norming

Which of the following describes the 'Norming' stage?

Members are mostly negative and hostile.

Members begin to resist control by leaders.

Members communicate more openly and realize they can achieve work. (correct)

Members are confused about their roles in the group.

What happens during the 'Storming' stage?

Members assess their work and transition roles.

Members resist the control of group leaders and show hostility. (correct)

Members feel positive and polite.

Members are focused on task accomplishments without conflict.

At which stage do group members typically start to understand their roles?

Norming Signup and view all the answers

What is primarily assessed during the 'Performing' stage?

The group's performance and achievements Signup and view all the answers

Which term can also refer to the 'Adjourning' stage?

Mourning Signup and view all the answers

What role does a leader primarily play during the 'Forming' stage?

Dominant and directive Signup and view all the answers

Which stage is characterized by team members feeling positive and anxious?

Forming Signup and view all the answers

What is a characteristic that distinguishes a team from a group?

Requirement for task coordination Signup and view all the answers

Which statement is true regarding the interdependence of team members?

Team members rely on each other for common outcomes. Signup and view all the answers

Teams are formed for what primary reason?

To contribute to a shared goal or purpose. Signup and view all the answers

How does the degree of formal structure differ between teams and groups?

Teams have specified roles and ways of working. Signup and view all the answers

What is a key trait of team members in terms of familiarity?

They know and interact with each other. Signup and view all the answers

Which factor is NOT typically associated with team-based organizations?

Individual accountability Signup and view all the answers

Why might members who prefer routine struggle with team dynamics?

Their future roles may seem uncertain. Signup and view all the answers

What distinguishes the purpose of groups from teams?

Groups have no specific aim. Signup and view all the answers

What is the first step in developing a policy?

Develop policy content Signup and view all the answers

Which step involves the review of the policy by key parties?

Step 5 Signup and view all the answers

What is the purpose of Step 8 in the policy development process?

To review and update the policy Signup and view all the answers

Which of the following is NOT a part of document retention strategy?

Draft the policy Signup and view all the answers

What step involves training employees on the document retention plan?

Step 7 Signup and view all the answers

Which is a key element of the document retention process?

Pinpointing business documents and assigning ownership Signup and view all the answers

What should be done periodically according to the document retention guidelines?

Review and update the document retention policy Signup and view all the answers

Which of the following steps does NOT directly involve employees?

Consult with data management and IT personnel Signup and view all the answers

Who holds the responsibility for strategy in a company?

The company's executive team Signup and view all the answers

What is the first step HR should take in facilitating discussion on company organization?

Define an organizational architecture Signup and view all the answers

Which of the following frameworks focuses on five essential organizational components?

Galbraith’s star model Signup and view all the answers

What is a potential consequence of a lack of clarity in organizational architecture?

Myopic views on company functioning Signup and view all the answers

In the role of an architect, what must HR do regarding the company's organizational architecture?

Create a comprehensive set of blueprints Signup and view all the answers

What is the purpose of conducting an organizational audit?

To aid in identifying components that need change Signup and view all the answers

Which of the following is not one of the components identified in the 7-S framework?

Sales Signup and view all the answers

What might senior management ask HR to do in terms of organizational planning?

Play the role of an architect Signup and view all the answers

What is the main focus of a firm during the Start-up stage?

To generate some initial product-market success Signup and view all the answers

What type of organizational structure do firms typically exhibit in the Start-up stage?

Hierarchical with centralized authority Signup and view all the answers

Why do firms in the Start-up stage avoid direct confrontation with competitors?

They lack established reputation and resources Signup and view all the answers

What generally drives the need for a business to move through different stages of development?

Misalignment between the firm and its environment Signup and view all the answers

What is one key characteristic of firms in the high-tech industry regarding their stages of development?

They can move rapidly between stages Signup and view all the answers

What does the OLC model indicate about the nature of change in an organization?

Organizations must adapt to internal and external pressures Signup and view all the answers

At what phase do firms generally experience crisis periods that necessitate change?

Revolutionary phase Signup and view all the answers

What is a common approach taken by firms during the Start-up stage to achieve success?

Trial and error in product development Signup and view all the answers

Study Notes

Policy Development Steps

Develop policy content
Draft the policy
Write the procedure
Review the policy by key parties
Approve the policy
Implement the policy
Review and update the policy
Communicate policy changes

Document Retention

Select a point person or form a steering committee
Assess and prioritize the scope of the document retention project
Consult with data management and IT personnel
Identify and assign ownership of all documents
Review laws and regulations
Detail instructions for storing, retaining, and preserving data
Set guidelines to destroy expired or useless data
Train employees on the plan and communicate processes
Clearly communicate the employee duty to follow protocol
Review and update the document retention policy regularly
Find solutions for document management

Bruce Tuckman’s Stages of Group Development

Forming: Members are polite and positive, some are anxious, and others are excited. Leadership is dominant.
Storming: Members resist control, show hostility, and view themselves as individuals rather than part of a team.
Norming: Members feel like part of the team. They accept other viewpoints and can achieve work if they follow established norms.
Performing: The group functions as a team. There is an open, trusting environment where members are flexible and valued.

Group vs. Team

Groups of individuals might not be teams.
Team: collaborative action with a common goal and collaborative tasks.
Group: Individuals are responsible for their own area.

Key Differences Between Groups and Teams

Task Orientation: Teams need coordination of tasks to achieve a common aim. Groups do not need to focus on specific outcomes.
Degree of Interdependence: Team members rely on each other to produce outcomes. Group members can be independent and not rely on each other.
Purpose: Teams have a specific reason for formation. Groups can exist simply as a matter of fact (e.g., race, ethnicity).
Degree of Formal Structure: Teams have defined roles, duties, and ways of working. Groups are informal, roles and norms aren’t required.
Familiarity Among Members: Team members interact and know each other. Group members might not know or interact with each other.

The Organizational Life Cycle

The OLC highlights how needs, opportunities, and threats affect a business at different stages.
Each stage requires adapting based on misalignment with the environment, including changes in objectives, strategies, processes, technology, culture, and decision-making.
High tech companies progress through stages rapidly.
Each stage represents a stable growth period that eventually leads to change.
How a company handles crisis periods determines its future direction and survival.

The Stages of the OLC

Start-Up: Simple structure with centralized authority. Aims to establish distinctive competencies, generate initial product-market success, and innovate products and services.
Growth: Decentralized authority with more formal structures. Develops a business model and invests in resources.
Maturity: Focus on efficiency and cost control. Strong internal controls and standardized procedures.
Decline: Business is losing market share and may be restructuring or trying to regain market share.
Renewal: The company focuses on innovation and adapting to new challenges.

HR's Role in Shaping Organization Architecture

HR should be involved in defining the company's organizational architecture.
HR should conduct an organizational audit to identify areas for improvement.
HR should guide discussions about blueprints to illuminate areas that require change.

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Description

This quiz covers the key steps in policy development, including drafting procedures, reviewing policies, and communication. Additionally, it touches on Bruce Tuckman's stages of group development, highlighting dynamics within teams. Test your understanding of these essential concepts in organizational management.