Questions and Answers
What does Project Communications Management include?
What is the purpose of Project Communications Management?
To create a bridge between diverse stakeholders involved in a project.
Who do project managers primarily communicate with?
Team members and project stakeholders.
Dimensions of Communication Activities include formal and ______ communication.
Signup and view all the answers
Which of the following is NOT a communication skill common for project management?
Signup and view all the answers
What are the processes involved in Project Communications Management?
Signup and view all the answers
Identify Stakeholders is part of the Planning Process Group.
Signup and view all the answers
Match the Process Groups with their corresponding functions:
Signup and view all the answers
What is the process of Identify Stakeholders?
Signup and view all the answers
Who are considered project stakeholders?
Signup and view all the answers
The inputs to Identify Stakeholders include Project Charter and ______.
Signup and view all the answers
What are the tools and techniques for Identify Stakeholders?
Signup and view all the answers
What are the outputs of the Identify Stakeholders process?
Signup and view all the answers
Study Notes
Project Communications Management
- Encompasses processes for timely generation, collection, distribution, storage, retrieval, and disposition of project information.
- Aims to facilitate effective communication among diverse project stakeholders with varying backgrounds and expertise.
Purpose of Project Communications Management
- Establishes a crucial link between stakeholders, enhancing understanding and collaboration across cultural and organizational differences.
- Aids in aligning different perspectives and interests related to project execution and outcomes.
Characteristics of Project Communications Management
- Project managers dedicate a significant portion of their time to communicating with both internal and external stakeholders.
Dimensions of Communication Activities
- Includes formal (reports, memos) and informal (emails, discussions) communication methods.
- Consists of vertical (organizational hierarchy) and horizontal (peer-level) communication.
- Differentiates between official (newsletters) and unofficial (off the record) communications.
- Engages in both written and oral communication forms.
- Involves verbal and non-verbal cues (tone, body language).
Key Communication Skills
- Active listening to ensure understanding and engagement.
- Questioning and probing to clarify ideas and situations.
- Educating team members to boost knowledge and effectiveness.
- Fact-finding for accurate information retrieval.
- Setting and managing expectations effectively.
- Persuasion for driving actions and decisions.
- Negotiation for reaching mutually agreeable outcomes.
- Conflict resolution to mitigate disruptions.
- Summarizing discussions and identifying next steps.
Project Communications Management Processes
- Identify Stakeholders
- Plan Communications
- Distribute Information
- Manage Stakeholder Expectations
- Report Performance
Process Groups for Communication Activities
- Identify Stakeholders: Part of the Initiating Process Group.
- Plan Communications: Associated with the Planning Process Group.
- Distribute Information: Falls under the Executing Process Group.
- Manage Stakeholder Expectations: Also in the Executing Process Group.
- Report Performance: Associated with the Monitoring and Controlling Process Group.
Identifying Stakeholders
- Entails recognizing individuals or organizations affected by the project and documenting their interests and impact on success.
Project Stakeholders
- Include customers, sponsors, performing organizations, and public entities that can influence or be influenced by the project.
Characteristics of Stakeholders
- Stakeholders can affect project deliverables and should be identified early for better project management.
- Analyzing influence, interest, and authority levels is essential for strategic engagement.
- Regular reviews of stakeholder strategy are necessary to adapt to changes during project execution.
- Stakeholders are classified to prioritize effective relationship management and project success.
Inputs to Identify Stakeholders
- Project Charter
- Procurement Documents
- Enterprise Environmental Factors
- Organizational Process Assets
Tools and Techniques for Identifying Stakeholders
- Stakeholder Analysis
- Expert Judgement
Outputs of Identify Stakeholders
- Stakeholder Register
- Stakeholder Management Strategy
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your knowledge on Project Communications Management with these flashcards. Learn about the processes that ensure effective communication among project stakeholders and the overall importance of communication in project management.
