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Pick-up, Delivery (PUD) and Loaner Service for Registered Apple Products

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Pick-up, Delivery (PUD) and Loaner Service for Registered Apple Products

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Questions and Answers

Who can request a pick-up service for their Registered Apple Product?

Any individual customer
Customers who purchased their Apple Product at an authorized reseller
Partnership with less than 10 employees
StarHub Business Customers (correct)

When must requests for pick-up service reach a StarHub-appointed service provider?

On weekends only
Between 9:00 am and 3:00 pm of each business day (correct)
Within 24 hours of the device failure
Between 3:00 pm and 6:00 pm daily

Under what conditions is a loaner provisioned?

For the first repair only
For pick-up on the same business day
For any pick-up of a Registered Apple Product (correct)
For any device repair

Who is eligible to subscribe to the Pick-up, Delivery, and Loaner Service?

Company listed on ACRA and subscribed to a minimum of 50 mobile lines (D) Signup and view all the answers

Can the Pick-up, Delivery, and Loaner Service be requested for non-Apple products?

No, it's only applicable to Registered Apple Products (A) Signup and view all the answers

What time frame must requests for pick-up service fall within?

Between 9:00 am and 3:00 pm of each business day (B) Signup and view all the answers

How many mobile lines are required to qualify for the Pick-up, Delivery (PUD) and Loaner Service?

50 (C) Signup and view all the answers

When can you subscribe for the Pick-up, Delivery (PUD) and Loaner Service?

During the sign-up or recontract of a Biz+ Mobile 2-Year Plan with a Registered Apple Product (B) Signup and view all the answers

Which mobile plans are eligible for the Pick-up, Delivery (PUD) and Loaner Service?

Biz+ Mobile 2-Year Plans, Roulette plans: Lite, XS, S, M, L, XL and selected 4G plans (A) Signup and view all the answers

What is NumberShare?

A service to share talktime and data from your mobile line with your SmartWatch LTE (C) Signup and view all the answers

What are the requirements to sign up for the NumberShare service?

An eligible StarHub Mobile postpaid voice plan and compatible cellular watches and smartphone (B) Signup and view all the answers

How much does it cost to subscribe to the NumberShare service?

$8.15/month with no other hidden costs (B) Signup and view all the answers