Chapter 14:  Navigating cross cultural communication

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Questions and Answers

What is culture defined as in the text?

  • A random set of beliefs and values
  • A coherent system of beliefs, values, and lifestyles (correct)
  • An individual's personal circumstances
  • An isolated system separate from other influences

What makes cross-cultural communication in healthcare complex according to the text?

  • Homogeneity of cultural norms
  • Isolation from societal influences
  • Lack of technological advancements
  • Inherent complexities of medical care (correct)

Which factors are mentioned as important for effective cross-cultural communication?

  • Religion, socioeconomic position, and education (correct)
  • Race and ethnicity only
  • Cultural norms and language only
  • Age and gender only

What is the outcome of effective cross-cultural clinical communication based on the text?

<p>Sharing of key information and demonstration of caring (D)</p> Signup and view all the answers

What does the text suggest discussing in Chapter 31 for effective cross-cultural communication?

<p>The role of interpreters in healthcare communication (D)</p> Signup and view all the answers

What makes culture, families, and societal systems dynamic and responsive?

<p>Influence of socioeconomic conditions (C)</p> Signup and view all the answers

Which step involves identifying the patient's major cultural identity?

<p>Performing a cultural assessment on the patient (D)</p> Signup and view all the answers

What should clinicians do to navigate cross-cultural communication effectively?

<p>Identify possible areas of discomfort and bias (C)</p> Signup and view all the answers

What is an essential factor in negotiating a diagnostic and treatment plan?

<p>Incorporating the patient's explanatory model of illness (C)</p> Signup and view all the answers

Which behavior is crucial for building trust in interactions with patients?

<p>Encouraging patient involvement in decision-making (C)</p> Signup and view all the answers

What should clinicians do to acknowledge patients' concerns?

<p>Use empathic statements with all patients (A)</p> Signup and view all the answers

When dealing with individual patients, what should clinicians examine?

<p>Their own cultural beliefs and attitudes only (C)</p> Signup and view all the answers

What should a clinician do if a patient rejects their concerns or diagnosis?

<p>Return to the principles of cultural humility and ask clarifying questions (D)</p> Signup and view all the answers

What is the main topic of Chapter 14 in 'Medical Management of Vulnerable and Underserved Patients'?

<p>Effective communication strategies for healthcare providers (A)</p> Signup and view all the answers

What is the importance of acknowledging disagreements between clinicians and patients?

<p>To resolve conflicts effectively (C)</p> Signup and view all the answers

Why were Ms. Jones' family members shocked by the physicians' recommendation to remove life support?

<p>They believed aggressive treatment was beneficial (B)</p> Signup and view all the answers

How can effective cross-cultural communication impact clinical outcomes?

<p>It improves clinical outcomes for both patient and clinician (A)</p> Signup and view all the answers

What are some challenges to effective cross-cultural communication mentioned in the text?

<p>Language barriers and cultural differences (B)</p> Signup and view all the answers

When negotiating through disagreement, what should be the clinician's approach?

<p>Acknowledge and address the disagreement (A)</p> Signup and view all the answers

How did the doctors determine that aggressive treatment for Ms. Jones would be futile?

<p>Due to her multiorgan failure (B)</p> Signup and view all the answers

How can a clinician identify core areas of agreement and disagreement with a patient?

<p>By returning to cultural humility principles and asking clarifying questions (A)</p> Signup and view all the answers

Why did Ms. Jones' family accuse the physicians of substandard care?

<p>Due to the recommendation to remove life support (D)</p> Signup and view all the answers

If a patient’s most pressing concern is identified by a clinician, what should be the next step?

<p>Begin outlining steps to address the concern (B)</p> Signup and view all the answers

What populations often face unique challenges in effective communication with healthcare providers?

<p>Racial and ethnic minorities (B)</p> Signup and view all the answers

Why are physicians less satisfied with their interactions with racially, ethnically, and linguistically diverse patients?

<p>Patients from these groups are less interested in prevention and healthy behaviors. (B)</p> Signup and view all the answers

What is a major reason for the frustration that physicians experience in their interactions with diverse patients?

<p>Clinicians' lack of awareness regarding their own cultural norms. (C)</p> Signup and view all the answers

Why is lack of cultural competence often attributed to clinician deficiencies?

<p>Physicians often reveal negative attitudes towards unfamiliar cultures. (B)</p> Signup and view all the answers

What is identified as a significant consequence of physician attitudes and lack of communication skills?

<p>Decreased patient trust. (C)</p> Signup and view all the answers

Why do physicians and patients often fail to discuss 'cultural rules' until there is a problem?

<p>Fear of disagreement or conflict. (B)</p> Signup and view all the answers

What is highlighted as the most frequently described contributor to poor cross-cultural communication?

<p>Clinician deficiencies. (A)</p> Signup and view all the answers

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