PHV Operator Fare Responsibility Quiz

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TfL has no power to set or control the fares charged by ______ operators

PHV

It is important that all customers understand the fare they are going to be ______

charged

Your operator is responsible for either agreeing a fare for the journey with the passenger or giving them an accurate ______ before a journey starts

estimate

You should check with your operator what to do if your passenger ______ with the fare or is unable to pay it at the end of the journey

disagrees Signup and view all the answers

Match the following actions with their responsibility:

Agreeing a fare for the journey with the passenger = Operator Giving an accurate estimate before a journey starts = Operator Updating the fare or estimated fare for the journey = Operator Checking what to do if the passenger disagrees with the fare or is unable to pay = Driver Signup and view all the answers

Match the following scenarios with the correct action:

Passenger decides to change the destination of their journey = Tell operator as soon as it is safe to do so Passenger asks to pick up extra passengers = Tell operator as soon as it is safe to do so Passenger has extra luggage = Tell operator as soon as it is safe to do so Passenger is unable to pay the fare at the end of the journey = Check with operator what to do Signup and view all the answers

Match the following concerns with the appropriate action:

Disagrees with the fare = Check with operator what to do Unable to pay the fare at the end of the journey = Check with operator what to do Arrangements for giving out receipts = Check with operator what the arrangements are Has extra luggage or changes destination of their journey = Tell operator as soon as it is safe to do so Signup and view all the answers

Match the following entities with their authority:

TfL = No power to set or control fares charged by PHV operators PHV operators = Responsible for agreeing a fare for the journey or giving an accurate estimate Signup and view all the answers

TfL has the power to set or control the fares charged by PHV operators.

False Signup and view all the answers

The operator is responsible for agreeing a fare for the journey with the passenger.

True Signup and view all the answers

Passengers are not required to be informed about the fare they are going to be charged.

False Signup and view all the answers

If a passenger disagrees with the fare or is unable to pay it at the end of the journey, the driver should not check with their operator.

False Signup and view all the answers

PHV Operator Fare Responsibility Quiz

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Questions and Answers

TfL has no power to set or control the fares charged by ______ operators

It is important that all customers understand the fare they are going to be ______

Your operator is responsible for either agreeing a fare for the journey with the passenger or giving them an accurate ______ before a journey starts

You should check with your operator what to do if your passenger ______ with the fare or is unable to pay it at the end of the journey

Match the following actions with their responsibility:

Match the following scenarios with the correct action:

Match the following concerns with the appropriate action:

Match the following entities with their authority:

TfL has the power to set or control the fares charged by PHV operators.

The operator is responsible for agreeing a fare for the journey with the passenger.

Passengers are not required to be informed about the fare they are going to be charged.

If a passenger disagrees with the fare or is unable to pay it at the end of the journey, the driver should not check with their operator.

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