PHV Operator Fare Responsibility Quiz
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Questions and Answers

TfL has no power to set or control the fares charged by ______ operators

PHV

It is important that all customers understand the fare they are going to be ______

charged

Your operator is responsible for either agreeing a fare for the journey with the passenger or giving them an accurate ______ before a journey starts

estimate

You should check with your operator what to do if your passenger ______ with the fare or is unable to pay it at the end of the journey

<p>disagrees</p> Signup and view all the answers

Match the following actions with their responsibility:

<p>Agreeing a fare for the journey with the passenger = Operator Giving an accurate estimate before a journey starts = Operator Updating the fare or estimated fare for the journey = Operator Checking what to do if the passenger disagrees with the fare or is unable to pay = Driver</p> Signup and view all the answers

Match the following scenarios with the correct action:

<p>Passenger decides to change the destination of their journey = Tell operator as soon as it is safe to do so Passenger asks to pick up extra passengers = Tell operator as soon as it is safe to do so Passenger has extra luggage = Tell operator as soon as it is safe to do so Passenger is unable to pay the fare at the end of the journey = Check with operator what to do</p> Signup and view all the answers

Match the following concerns with the appropriate action:

<p>Disagrees with the fare = Check with operator what to do Unable to pay the fare at the end of the journey = Check with operator what to do Arrangements for giving out receipts = Check with operator what the arrangements are Has extra luggage or changes destination of their journey = Tell operator as soon as it is safe to do so</p> Signup and view all the answers

Match the following entities with their authority:

<p>TfL = No power to set or control fares charged by PHV operators PHV operators = Responsible for agreeing a fare for the journey or giving an accurate estimate</p> Signup and view all the answers

TfL has the power to set or control the fares charged by PHV operators.

<p>False</p> Signup and view all the answers

The operator is responsible for agreeing a fare for the journey with the passenger.

<p>True</p> Signup and view all the answers

Passengers are not required to be informed about the fare they are going to be charged.

<p>False</p> Signup and view all the answers

If a passenger disagrees with the fare or is unable to pay it at the end of the journey, the driver should not check with their operator.

<p>False</p> Signup and view all the answers

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