Phone Message Management in Technical Support Quiz
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Questions and Answers

Who is speaking in the conversation?

  • Faisal Hamdi
  • Bill (correct)
  • Shift supervisor
  • Technician

    • Where is Faisal Hamdi calling from?

  • New technicians' department
  • Technical Support
  • Human Resources (correct)
  • Shift supervisor's office

    • What is the message that Faisal Hamdi wants to leave?

  • Please call to discuss the shift schedule.
  • Please call to confirm the technician's appointment.
  • Please call about the new technicians today if possible. (correct)
  • Please call to reschedule the meeting.

    • What is Faisal Hamdi's phone number?

    <p>2233 (C)</p> Signup and view all the answers

    Who does Faisal Hamdi want to speak to?

    <p>The shift supervisor (C)</p> Signup and view all the answers

    Where is the shift supervisor?

    <p>On the other phone (A)</p> Signup and view all the answers

    What information does Bill ask for?

    <p>Faisal's name and department (C)</p> Signup and view all the answers

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