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Phone Message Management in Technical Support Quiz

7 Questions

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Phone Message Management in Technical Support Quiz

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Questions and Answers

Who is speaking in the conversation?

Faisal Hamdi

Bill (correct)

Shift supervisor

Technician

Where is Faisal Hamdi calling from?

New technicians' department

Technical Support

Human Resources (correct)

Shift supervisor's office

What is the message that Faisal Hamdi wants to leave?

Please call to discuss the shift schedule.

Please call to confirm the technician's appointment.

Please call about the new technicians today if possible. (correct)

Please call to reschedule the meeting.

What is Faisal Hamdi's phone number?

2233 Signup and view all the answers

Who does Faisal Hamdi want to speak to?

The shift supervisor Signup and view all the answers

Where is the shift supervisor?

On the other phone Signup and view all the answers

What information does Bill ask for?

Faisal's name and department Signup and view all the answers