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ELL3 - Listening Comprehension Exercise

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Questions and Answers

What is the purpose of the phone call?

To cancel an existing appointment with Dr. Smith

To inquire about Dr. Smith's working hours

To schedule an appointment with Dr. Smith (correct)

To ask about Dr. Smith's medical specialty

What is the caller's name?

Dr. Smith

Receptionist

Mr. Miller

Jordan Miller (correct)

What is the reason for the caller's visit?

Flu symptoms

Persistent headaches and dizziness (correct)

Dental emergency

Routine check-up

Is the caller a new patient or an existing patient?

New patient Signup and view all the answers

When does the caller want to schedule the appointment?

Wednesday at 3 PM Signup and view all the answers

What details does the receptionist ask for after scheduling the appointment?

Phone number and email address Signup and view all the answers

What time slot was available on Thursday?

10 AM Signup and view all the answers

How does the receptionist end the call?

"Goodbye, Mr. Miller" Signup and view all the answers

What is Dr. Smith's specialty?

"Dr. Smith is a general practitioner" Signup and view all the answers

What did the caller want to book an appointment for?

Persistent headaches and dizziness Signup and view all the answers

Study Notes

Phone Call Details

The purpose of the phone call is to book an appointment.
The caller's name is not specified.
The reason for the caller's visit is not specified.
The caller is a new patient.

Scheduling the Appointment

The caller wants to schedule an appointment with Dr. Smith.
The receptionist offers available time slots on Thursday.
The available time slot on Thursday is 2:00 pm.

After Scheduling the Appointment

The receptionist asks for the caller's name and phone number after scheduling the appointment.

Ending the Call

The receptionist ends the call politely, thanking the caller for calling.

Additional Information

Dr. Smith's specialty is not specified.
The caller wants to book an appointment for a consultation or check-up, but the specific reason is not mentioned.

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Description

Practice listening to a phone conversation script for scheduling a doctor's appointment in English. Improve your comprehension skills by following along with the dialogue between the receptionist and a new patient.