11 Questions
What is the speaker in the text planning to do after finishing the training?
Give Martha a call
How long has the speaker been trying to reach the woman mentioned in the text?
Eight months
What is the phone number mentioned by the speaker in the text?
615 577 63596
What does the speaker mention about Mark in the text?
Mark is sending pictures
When did the speaker have their first call with the woman mentioned in the text?
27th March
What is the correct way to handle phone numbers for husband-wife contacts?
List both names with the main contact's phone number on top and the secondary contact's phone number below.
What should you do if you remove a contact's number or address?
Make a note of it and keep it at the top of your notes.
Why is it important to check all past notes for errors?
To identify any mistakes made by yourself or others.
What happens if you mark 'husband wife' in the notes?
It confuses the dialer system and should be avoided.
When there are two different names for a husband-wife contact, which phone number should be listed on top?
The one that is most often contacted.
What should you do with landline and cell phone numbers for a single contact?
List them separately under each corresponding name.
Practice your phone call skills with this training simulation where you'll learn how to handle calls with potential leads. Follow along the conversation and make the right responses to successfully engage with the clients.
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