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Questions and Answers
In 1956, the Board of Travel and Tourist Industry was established by ______.
In 1956, the Board of Travel and Tourist Industry was established by ______.
Congress
The Department of Tourism (DOT) in the Philippines is responsible for regulating the tourism industry and promoting the country as a ______ destination.
The Department of Tourism (DOT) in the Philippines is responsible for regulating the tourism industry and promoting the country as a ______ destination.
tourist
In 1972, the Department of Trade and Tourism was formed under Presidential Decree No. ______.
In 1972, the Department of Trade and Tourism was formed under Presidential Decree No. ______.
2
In 1973, President Ferdinand Marcos split the Department of Trade and Tourism, creating the Department of ______ (DOT).
In 1973, President Ferdinand Marcos split the Department of Trade and Tourism, creating the Department of ______ (DOT).
Under Executive Order Nos. 120 and 120-A in 1986, the DOT was reorganized, leading to the creation of the Philippine Convention and ______ Corporation.
Under Executive Order Nos. 120 and 120-A in 1986, the DOT was reorganized, leading to the creation of the Philippine Convention and ______ Corporation.
In 2003, the DOT launched the successful tourism promotion project 'WOW Philippines' under Secretary ______ J. Gordon.
In 2003, the DOT launched the successful tourism promotion project 'WOW Philippines' under Secretary ______ J. Gordon.
Organizational structure defines roles and relationships among members to achieve ______ goals.
Organizational structure defines roles and relationships among members to achieve ______ goals.
Work specialization, determined by structure, affects ______ and job satisfaction.
Work specialization, determined by structure, affects ______ and job satisfaction.
Centralization, determined by structure, impacts decision-making authority within the ______.
Centralization, determined by structure, impacts decision-making authority within the ______.
Communication is crucial for creating a competitive advantage and maintaining cohesion within an ______.
Communication is crucial for creating a competitive advantage and maintaining cohesion within an ______.
The hotel's structure organizes activities effectively, with roles defined for different ______.
The hotel's structure organizes activities effectively, with roles defined for different ______.
The general manager is overall responsible for the hotel, ensuring smooth operations and ______ collaboration.
The general manager is overall responsible for the hotel, ensuring smooth operations and ______ collaboration.
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Study Notes
Philippines Department of Tourism Overview
- The Department of Tourism (DOT) is responsible for regulating the tourism industry and promoting the Philippines as a tourist destination.
- The DOT originated from private initiatives in 1950 with the Philippine Tourist & Travel Association.
- The DOT underwent several transformations:
- 1956: Establishment of the Board of Travel and Tourist Industry by Congress.
- 1972: Formation of the Department of Trade and Tourism under Presidential Decree No. 2.
- 1973: Creation of the Department of Tourism (DOT) by President Ferdinand Marcos.
- 1986: Reorganization of the DOT under Executive Order Nos. 120 and 120-A, leading to the creation of the Philippine Convention and Visitors Corporation.
Key Developments
- 1998: The DOT played a significant role in the centennial celebration of the country's independence from the Spanish Empire.
- 2003: Launch of the successful tourism promotion project "WOW Philippines" under Secretary Richard J. Gordon.
- 2009: Passage of Republic Act No. 9593, known as the "Tourism Act of 2009".
Organizational Design and Communication in Hospitality
Organizational Design
- An organization's structure defines roles and relationships among members to achieve common goals.
- Structure influences how members interact with the organization, providing independence or constraints.
- Work specialization, determined by structure, affects productivity and job satisfaction.
- Centralization, determined by structure, impacts decision-making authority within the organization.
Organizational Communication
- Communication is crucial for creating a competitive advantage and maintaining cohesion within an organization.
- It clarifies organizational values, goals, customer base, work processes, and authority structures.
- Acts as the glue holding the organization together and a magnifying glass to enhance clarity.
Organizational Structure in the Hotel & Lodging Industry
Executive Management
- Includes the general manager and assistant managers responsible for overseeing the property.
- General Manager: Overall responsible for the hotel, ensuring smooth operations and team collaboration.
- Assistant Managers: Support the general manager and manage the hotel in their absence.
Functional Groups
- Handle guest-related issues directly to ensure customer satisfaction.
- Housekeeping: Critical for guest satisfaction by maintaining clean rooms.
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