20 Questions
What is a risk associated with a pharmacist being paid too little?
The pharmacist may not take pride in her work
How does using inferior ingredients or vials affect the pharmacy business?
Patients may not return for another prescription
Why is operations management considered critical for any business?
It directly impacts the profitability of a business
What makes the management of operations used to assemble a product more comprehensible?
The tangible nature of inputs and their evaluability
What is the primary focus of managing resources in pharmacy operations?
Minimizing costs associated with inventory
How are goods and services differentiated in the context of pharmacy operations?
Goods are tangible, services are not tangible
What is an essential aspect of designing innovative services according to the text?
Analyzing the needs of consumers thoroughly
Why is managing resources effectively crucial for pharmacy operations' profitability?
To reduce costs associated with inventory
What was the primary motivation for Michael Kim to implement a refill system in his pharmacy?
To reduce the traffic in his store
How do Stanley Devine and Robert Beardain take the process of lining up patients' medication refills further?
By ordering medications just in time for refills
What is a significant advantage of lining up patients' medication refills once a month, as mentioned in the text?
More contact with patients
How does implementing the refill system benefit pharmacists in managing prescriptions?
Decreases traffic in the store
Which of the following best categorizes 'filling a prescription'?
Product service
In the context of the text, how does a pharmacist add value?
By analyzing issues and managing operations effectively
Considering the potential profitability and health implications, what is a key challenge in deciding whether to offer a product or service like alcohol or tobacco?
Balancing profitability with patient safety
How has the role of a pharmacist been transformed by community pharmacies according to the text?
Pharmacists are more involved in managing operations and analyzing issues
What term is used to describe the resource that imposes the greatest limitation on a process in a pharmacy?
Bottleneck
How can capacity be increased in a pharmacy setting according to the text?
Identifying and eliminating bottlenecks
Which factor can influence profitability in a pharmacy by decreasing the quantity of goods created or limiting services provided?
Bottlenecks and obstacles
In the context of pharmacy operations, why is it important to prevent bottlenecks from occurring?
To maximize efficiency and capacity
Test your knowledge on maximizing efficiency in pharmacy services, including the process of filling prescriptions and managing capacities. Learn about factors that can impact patient satisfaction and their likelihood of returning for services.
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