Persuasive Communication Techniques

Using arguments or discussions to change someone's beliefs or actions.

Establishing trust by appearing truthful, experienced, and knowledgeable.

Clearly and realistically asking for what's needed or wanted.

Backing up benefits with evidence like statistics, examples, and analogies to understand.

Highlighting potential negative consequences (loss) of not acting.

Preparing for and handling opposing beliefs, negative feelings, skepticism, or conflicting loyalties.

Finding solutions that satisfy all parties by being flexible.

A vital skill for all professions, using influence to encourage actions.

Discussions with high stakes, differing opinions, and strong emotions.

Three approaches: avoiding, handling poorly, or handling well.

Communicating to a colleague about a wrong report, requiring a redo.

Convincing a supervisor to allow a flexible arrangement (e.g., work-from-home).

Requesting job shadowing from a mentor.

Requesting help from a supervisor for work-related issues.

Asking a supervisor to extend the deadline on a project.

Clearly declining a work-related request politely.

Discussions where stakes are high, relationships are at risk, or emotions are strong.

Reactions driven by adrenaline (fight or flight response), causing poor judgment, flawed communication, and worsened relationships.

A strategic approach to resolving crucial conversations: Agree on what is shared, Build on common ground, Compare differences respectfully.

Actions or words that worsen a crucial conversation instead of resolving it.

Finding common ground during a discussion, recognizing areas where viewpoints align (typically 90-95% overlap in facts).

Extending agreement by finding additional shared aspects and views in a conversation.

Respectfully expressing disagreements without judgment, focusing on differing perspectives rather than declaring one wrong.

Questions used to understand individual and group needs, desires, in challenging conversations: What do I want? What do others want? What do I want for the relationship?

The initial part of a presentation, catching attention and establishing credibility. Includes previewing main points.

The core section of a presentation with 3-5 key points, presented logically. Includes visuals and concise text.

The closing part of a presentation summarizing key themes and leaving a memorable message.

A four-stage pattern for persuasive presentations: Gaining attention, building interest, reducing resistance, and creating a call to action.

Receiving and addressing feedback regarding work performance from a peer.

Structuring a presentation logically with an introduction, body, and conclusion.

A list of 5 specific areas identified by a peer where your work has been assessed as needing improvement.

Setting goals for your meeting with your supervisor and peer regarding work performance concerns.

The first step in a persuasive message; grabbing the audience's interest.

Show how your message benefits the listener—e.g., saving money, pleasure, status.

Address concerns or counter-arguments before they arise; show value.

End message with a clear call to action outlining desired outcome.

A presentation designed to influence an audience's beliefs or actions.

A presentation developed and delivered by a group.

Process of organizing a meeting for team collaboration.

Selecting a charity by members.