Performance Diagnostic Checklist in Human Services

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Questions and Answers

What was the primary focus of the first intervention implemented after analyzing the results?

Placement of materials in a less accessible location

Training and post-session feedback (correct)

Task clarification and increased availability of materials

Graphing data for immediate feedback

Which two components were part of the second intervention introduced for rooms G and H?

Task clarification and increased availability of materials (correct)

Regular check-in meetings with supervisors

Enhanced participant engagement and motivation

Increased supervision and data tracking

What was identified as a significant contributor to poor cleaning performance by therapist employees?

Inadequate time management

Insufficient salary incentives

Lack of performance feedback (correct)

Lack of communication with families

How did the experimenter respond when participants asked questions?

Stated that they could not answer the questions Signup and view all the answers

What scheme was used to evaluate the effects of the interventions?

Concurrent multiple-baseline design Signup and view all the answers

What intervention was found to be effective in increasing participant performance across eight treatment rooms?

Training and graphed feedback Signup and view all the answers

What was the intent of posting updated data on a wall next to the interventions?

To provide transparency about participants' progress Signup and view all the answers

Which of the following variables was NOT examined to improve therapist cleaning performance?

Goal setting Signup and view all the answers

What was the mean percentage of task completion during the training and feedback phase?

80% Signup and view all the answers

Which factor indicates that future research may explore more interventions to improve performance?

The impracticality of assessing all interventions Signup and view all the answers

What is one way the PDC-HS assists behavior analysts?

By helping them understand performance problems that do not respond to simple solutions. Signup and view all the answers

What was the setting for the study evaluating the PDC-HS?

A university-based autism treatment center. Signup and view all the answers

Which age group was the focus of the study involving the PDC-HS?

Children between 3 and 7 years old. Signup and view all the answers

What did none of the previous studies include that the present study aimed to evaluate?

Treatment not influenced by PDC results. Signup and view all the answers

What was the main purpose of the Performance Diagnostic Checklist – Human Services (PDC-HS)?

To assess environmental factors affecting employee performance. Signup and view all the answers

How many treatment rooms were used during the study at the autism treatment center?

Eight treatment rooms were utilized. Signup and view all the answers

Which two factors were identified as contributors to poor employee performance in the study?

Inadequate training on participant duties and absence of performance feedback. Signup and view all the answers

What was the outcome of the intervention implemented after identifying performance problems?

Increased performance in all treatment rooms. Signup and view all the answers

What can the Performance Diagnostic Checklist – Human Services (PDC-HS) potentially help with in future applications?

Solving performance problems in various human-service settings. Signup and view all the answers

What is the PDC typically used for in clinical and educational environments?

To identify the function of problem behavior. Signup and view all the answers

Study Notes

An Assessment-based Solution to a Human-Service Employee Performance Problem

A Performance Diagnostic Checklist (PDC) assesses environmental factors affecting employee performance.
A revised PDC, the Performance Diagnostic Checklist – Human Services (PDC-HS), focuses on human service employees providing care to others.
The PDC-HS was used to identify variables contributing to poor cleaning of treatment rooms in an autism treatment facility.
Poor training on participant duties and lack of performance feedback were implicated contributors to performance problems.
An intervention focused on training and performance feedback improved performance in all treatment rooms.
Functional assessment is standard practice for identifying problem behavior function in various settings.
Performance analysis identifies performance influencing factors like task training, consequences, and contingencies.
The Performance Diagnostic Checklist (PDC) is used to identify factors impacting poor performance.
Relevant domains include antecedents, equipment, knowledge and skills, and consequences.
The PDC-HS specifically targets human service employee performance.
It aims to help practitioners pinpoint factors hindering performance and tailor interventions effectively.
The study's results suggest PDC and PDC-HS's valuable role in identifying and addressing human service performance issues.

Method

The study used a university-based autism treatment center.
Eight treatment rooms were used, each approximately 3x3 meters.
Fifteen graduate student employees (all female, 23-27 years old) participated in the study.
Participants worked as one-on-one therapists.
All staff members were trained to perform all cleaning duties.
A checklist (Appendix A) was used to track cleanliness.
A graph to visually represent feedback was displayed, along with the PDC-HS (Appendix B).

Results

The study assessed the PDC-HS in identifying employee performance problems.
Factors like insufficient training and feedback contributed to performance issues.
The PDC-HS correctly identified areas needing improvement across all respondents.
Interventions helped participants improve on all tasks.

Intervention Evaluation

The intervention was tested in eight treatment rooms (using a multiple-baseline design).
Training and graphed feedback increased performance significantly.
Task clarification and increased material availability was also tested in some rooms.
The alternative intervention was also implemented, but was not as effective.

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Description

This quiz explores the Performance Diagnostic Checklist (PDC) and its revised version, the PDC-HS, which focuses on human service employee performance. Participants will learn about the environmental factors affecting employee performance and the interventions that can enhance efficiency in care settings, particularly in autism treatment facilities.