Performance Development and Management Quiz

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Why do companies conduct performance appraisals?

To terminate employees who are not performing well
To provide punishment for all employees
To provide feedback and identify training needs (correct)
To reduce employee workload

What is the purpose of setting performance standards in the appraisal process?

To provide punishment for employees
To make employees work longer hours
To assess employee performance relative to those standards (correct)
To provide rewards such as pay raises

What is a key feature of the more recent Performance Management approach?

It focuses only on punishments for employees
It incorporates appraisal and development (correct)
It eliminates any form of feedback
It avoids setting performance standards

What interventions should be provided if an employee is not performing well?

Training and coaching (C) Signup and view all the answers

Apart from administrative decisions, what is another reason for appraising employees?

To inform subordinates about expectations (C) Signup and view all the answers

What can companies include in addition to annual appraisals to improve employee performance?

Periodic coaching and feedback sessions (B) Signup and view all the answers

What is a common method for customers to provide feedback on employee performance informally?

Complimenting or filing complaints (B) Signup and view all the answers

Which type of performance appraisal focuses on employee attributes like honesty and courtesy?

Trait-Focused Performance Dimensions (A) Signup and view all the answers

What type of self-ratings may suffer from modesty as mentioned in the text?

Japan, Korea, and Taiwan (A) Signup and view all the answers

In which countries do self-appraisals tend to suffer from leniency errors?

U.S, mainland China, India, and Singapore (A) Signup and view all the answers

What can be improved through Competency-Focused Performance Dimensions?

Employee knowledge, skills, and abilities (A) Signup and view all the answers

What is a method some businesses use to encourage customers to provide feedback?

Providing incentives (C) Signup and view all the answers

What is the purpose of 'calibration meetings' in the context of performance appraisals?

To discuss reasons for the appraisals given by multiple raters. (C) Signup and view all the answers

Why is it important for higher management to review ratings in a performance appraisal system?

To ensure that employees receive fair evaluations. (B) Signup and view all the answers

What is the purpose of documenting performance and maintaining detailed records in a performance appraisal system?

To provide a basis for appraisal decisions and future actions. (C) Signup and view all the answers

What is the role of 'objective measures' in assessing job performance?

To quantify various behaviors or results of job behaviors. (D) Signup and view all the answers

Why is conducting job analysis important in defining dimensions of performance?

To ensure clarity on what aspects of performance to evaluate. (D) Signup and view all the answers

In a 'Legally Defensible Performance Appraisal System,' what does providing assistance and counseling to poor-performing employees aim to achieve?

Helping poor performers improve before any disciplinary actions are taken. (C) Signup and view all the answers