18 Questions
Why do companies conduct performance appraisals?
To provide feedback and identify training needs
What is the purpose of setting performance standards in the appraisal process?
To assess employee performance relative to those standards
What is a key feature of the more recent Performance Management approach?
It incorporates appraisal and development
What interventions should be provided if an employee is not performing well?
Training and coaching
Apart from administrative decisions, what is another reason for appraising employees?
To inform subordinates about expectations
What can companies include in addition to annual appraisals to improve employee performance?
Periodic coaching and feedback sessions
What is a common method for customers to provide feedback on employee performance informally?
Complimenting or filing complaints
Which type of performance appraisal focuses on employee attributes like honesty and courtesy?
Trait-Focused Performance Dimensions
What type of self-ratings may suffer from modesty as mentioned in the text?
Japan, Korea, and Taiwan
In which countries do self-appraisals tend to suffer from leniency errors?
U.S, mainland China, India, and Singapore
What can be improved through Competency-Focused Performance Dimensions?
Employee knowledge, skills, and abilities
What is a method some businesses use to encourage customers to provide feedback?
Providing incentives
What is the purpose of 'calibration meetings' in the context of performance appraisals?
To discuss reasons for the appraisals given by multiple raters.
Why is it important for higher management to review ratings in a performance appraisal system?
To ensure that employees receive fair evaluations.
What is the purpose of documenting performance and maintaining detailed records in a performance appraisal system?
To provide a basis for appraisal decisions and future actions.
What is the role of 'objective measures' in assessing job performance?
To quantify various behaviors or results of job behaviors.
Why is conducting job analysis important in defining dimensions of performance?
To ensure clarity on what aspects of performance to evaluate.
In a 'Legally Defensible Performance Appraisal System,' what does providing assistance and counseling to poor-performing employees aim to achieve?
Helping poor performers improve before any disciplinary actions are taken.
Test your knowledge on traditional and recent Performance Development and Management processes, including key concepts like KPI, KRA, appraisal, feedback, and developmental interventions.
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