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What is pacing?
What is pacing?
- When you use the same words and expressions as your customers.
- When you mirror the body language or verbal expression of another person as a way to build agreement and rapport. (correct)
- When you use detailed explanations to satisfy customers' requests.
- When you correct customers' mistakes to show your expertise.
What can happen if you correct customers' mistakes?
What can happen if you correct customers' mistakes?
- It can make them feel more confident in your knowledge.
- It can make them appreciate your expertise and build rapport.
- It can make them feel embarrassed and ruin rapport. (correct)
- It can make them doubt the accuracy of your information.
How can pacing help in building rapport with customers?
How can pacing help in building rapport with customers?
- By using the same words and expressions as the customers. (correct)
- By providing detailed explanations to satisfy customers' requests.
- By correcting customers' mistakes to show expertise.
- By mirroring the body language of customers.
Which of the following is NOT a recommendation for pacing a customer's needs?
Which of the following is NOT a recommendation for pacing a customer's needs?
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What is the purpose of pacing a customer's needs?
What is the purpose of pacing a customer's needs?
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What should be avoided when pacing a customer's needs?
What should be avoided when pacing a customer's needs?
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