Pacing and Mirroring

When you use the same words and expressions as your customers.

When you mirror the body language or verbal expression of another person as a way to build agreement and rapport. (correct)

When you use detailed explanations to satisfy customers' requests.

When you correct customers' mistakes to show your expertise.

It can make them feel more confident in your knowledge.

It can make them appreciate your expertise and build rapport.

It can make them feel embarrassed and ruin rapport. (correct)

It can make them doubt the accuracy of your information.

By using the same words and expressions as the customers. (correct)

By providing detailed explanations to satisfy customers' requests.

By correcting customers' mistakes to show expertise.

By mirroring the body language of customers.

<p>Mirroring their frustration or profanity</p> Signup and view all the answers

<p>To build rapport with the customer</p> Signup and view all the answers

<p>Mirroring their frustration or profanity</p> Signup and view all the answers