HRM (FINAL)

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Systematic process of determining skills, duties, and knowledge required for performing jobs in organization.

JOB ANALYSIS

Process of attracting individuals on a timely basis, in sufficient numbers, and with appropriate qualifications, and encourage them to apply for jobs with an organization.

RECRUITMENT

Systematic process of matching the internal and external supply of people with job openings anticipated in the organization over a specified period of time.

HUMAN RESOURCE PLANNING

Process of choosing from a group of applicants the individual best suited for a particular position and the organization.

SELECTION

Designed to provide direction with knowledge and skills needed for their present jobs.

TRAINING

Ongoing process whereby individuals sets career goals and identifies means to achieve them.

CAREER PLANNING

Formal approach used by organization to ensure that people with proper qualifications and experiences are available when needed.

CAREER DEVELOPMENT

Planned process to change organization to improve effectiveness and achieve desired goals.

ORGANIZATION DEVELOPMENT

Formal system of review and evaluation of individual or team task performance.

PERFORMANCE APPRAISAL

Discipline of dealing with what is good and bad, or right and wrong, or with moral duty and obligation

ETHICS

Is the state or process of being victimized or becoming a victim.

VICTIMAZATIONS

Includes unwelcome sexual advances, requests for sexual favors

SEXUAL HARASSMENT

Is the concept of equal opportunity in an organization to achieve or maintain fair employment.

EQUAL EMPLOYMENT OPPORTUNITY

The unjust or prejudicial treatment of different categories of people, especially on the grounds of ethnicity, age, sex, or disability.

DISCRIMINATION

Prohibits the expulsion and non-readmission of women students and faculty due to pregnancy outside of marriage.

MAGNA CARTA OF WOMEN

A written statement of what the job holder does, how it is done, under what conditions and why

JOB DESCRIPTION

Identifies knowledge, skills, education, experience, certification, and abilities necessary to perform a job.

JOB SPECIFICATION

It determined the duties, responsibilities, working conditions of a job and the knowledge, skills, abilities required to perform the job successfully

JOB ANALYSIS

It is an equitable compensation program, employee compensation

JOB EVALUATION

It refers to holistic, integrated and goal-oriented process of planning, recruiting, selecting, developing, managing, and compensating employees.

TALENT MANAGEMENT

It is also known as classification method.

GRADING METHOD

It means a meeting for the exchange of views and option

CONFERENCE

The consistency of scores obtained by the same person when retested with the identical tests or with alternate forms of the same test.

RELIABILITY

This are tests or general reasoning ability (intelligence) and tests of specific mental abilities like memory and inductive reasoning.

TEST OF COGNITIVE ABILITIES

It measures basic aspects of an applicant's personality

MEASURING PERSONALITY AND INTEREST

It represents a tendency to exhibit poor emotional adjustment and experience negative effects, such as anxiety, insecurities, and hostility.

NEUROTICISM

It measures what someone has learned.

ACHIEVEMENT TEST

It tries to predict job performance by requiring job candidates to perform one or more samples of the job tasks.

WORK SAMPLING TECHNIQUE

These are personnel tests designed to assess an applicant's judgment regarding a situation encountered in the workplace.

SITUATIONAL JUDGMENT TESTS

It is a device that measures physiological changes like increased perspiration.

POLYGRAPH

An iterative process of observation and communication to support, retain and develop employees for organization success.

PERFORMANCE MANAGEMENT

It is systematic, period and so far, as humanly possible, an impartial rating of employee's excellence in matters pertaining to his present job and to his potentialities for a better job.

PERFORMANCE APPRAISAL

An employee is ranked against the other in the working group under this method.

RANKING METHOD

A method which forces the rater to distribute the ratings of the overall performance of an employee is known as forced distribution method.

FORCED DISTRIBUTION METHOD

It refers to the holistic, integrated and goal-oriented process of planning, recruiting, selecting, developing, managing, and compensating employees.

TALENT MANAGEMENT

They provide feedback to an employee which enables him to improve his performance in future.

360 DEGREE FEEDBACK

It is rated against the achievement of objectives stated by the management.

MBO

The process for enabling employees to better understand and develop their career skills and interest, and to use these skills and interests more effectively.

CAREER MANAGEMENT

The deliberate process through which someone becomes aware of personal skills, interests, knowledge, motivations, and other characteristics; and establishes action plans to attain specific goals.

CAREER PLANNING

It is a planned learning event in which participants are expected to be actively involved.

CAREER PLANNING WORKSHOP

It is given to an employee on the basis of performance appraisal.

PROMOTION

The evaluator compares two employees and puts a tick mark against an employee whom he considers a better employee.

PAIRED COMPARISON METHOD

The appraisal of the ability of an employee through getting answers for a number of questions

CHECKLIST

The performance appraisal of an employee is done on the basis of the incidents occurred really to the concerned employee.

CRITICAL INCIDENT METHOD

In this method the Performance appraisal of the employees is judged in terms of cost and contribution of the employees.

HUMAN RESOURCE ACCOUNTING METHOD

BONUSES

DIRECT

MEDICAL INSURANCE

INDIRECT

SALARY

DIRECT

WORK ENVIRONMENT

NONFINANCIAL

WAGES

DIRECT

RETIREMENT

INDIRECT

13TH MONTH PAY

DIRECT

Every HR action you take as a manager, from interviewing applicants to training, appraising, and rewarding them, has equal employment implications.

True

It is unlawful to discriminate inpay on the basis of sex when jobs involve equal work; require equivalent skills, effort, and responsibility; and are performed under similar working conditions.

True

It is unlawful to discriminate against employees or applicants who are between 40 and 65 years of age.

True

In the Philippines, there is a specific maximum age limit for employment.

True

No PWD shall be denied access to opportunities for suitable employment.

True

Employees who work in a safe environment and enjoys good health are more likely to be productive and bring about long-term benefits to the organization.

True

In some countries, a business is required by law to recognize a union and bargain with it in good faith if a company's staff want the union to represent them.

True

Magna Carta of Women seeks to eliminate discrimination against women by recognizing, protecting, fulfilling, and promoting the rights of Filipino Women, especially those in the marginalized sectors.

True

Catcalling is an example of sexual harassment and discrimination.

False

USES OF JOB ANALYSIS INFORMATION

  1. RECRUITMENT AND SELECTION
  2. COMPENSATION
  3. PERFORMANCE APPRAISAL
  4. TRAINING AND DEVELOPMENT
  5. ENSURE COMPLETE ASSIGNMENT OF DUTIES

METHODS OF COLLECTING JOB ANALYSIS INFORMATION

  1. INTERVIEW
  2. QUESTIONNAIRES
  3. OBSERVATION
  4. TECHNICAL CONFERENCE
  5. DIARY

TYPES OF TESTS

  1. TEST OF COGNITIVE ABILITIES
  2. TEST OF MOTOR AND PHYSICAL ABILITIES
  3. MEASURING PERSONALITY AND INTEREST 4 ACHIEVEMENT TEST

"BIG FIVE" PERSONALITY DIMENSIONS

  1. NEUROTICISM
  2. EXTRAVERSION
  3. OPENNESS
  4. AGREEABLENESS
  5. CONSCIENTIOUSNESS

FACTORS THAT INFLUENCE PERFORMANCE

  1. ABILITY
  2. ENVIRONMENT
  3. MOTIVATION

MODERN METHODS OF PERFORMANCE APPRAISAL

  1. MANAGEMENT BY OBJECTIVES
  2. BEHAVIOURALLY ANCHORED RATING SCALE
  3. ASSESSMENT CENTER
  4. 360 -DEGREE FEEDBACK
  5. COST ACCOUNTING METHOD

STEPS TO BOOST EMPLOYEE RETENTION

  1. RAISE PAY
  2. HIRE SMART
  3. DISCUSS CAREERS
  4. PROVIDE DIRECTION
  5. OFFER FLEXIBILITY
  6. USE HIGH PERFORMANCE HR PRACTICES
  7. COUNTER OFFER

EMPLOYEE LIFE-CYCLE CAREER MANAGEMENT

  1. MANAGING PROMOTION
  2. MANAGING TRANSFER
  3. MANAGING RETIREMENT
  4. MANAGING DISMISSAL

State reasons behind age discrimination among job applicants in the Philippines

Stereotyping, it is when you considering someone between 40 and 65 years of age have the same work experience as olds. The other reasons are cost concerns which focuses on not spending money.

As an HR manager, how will you handle or address cases of Sexual Harassment in your organization?

I will not allow to have some physical or malicious touching and other sexual harassment to my employees. I will give warning to the person who are doing it and when it happens again I will suspend that person or I will provide a seminars and make a group that will give awareness to avoid that kind of harassment

What are the sections needed to include in writing a Job Description? Explain why is it important.

  1. Job Identification
  2. Job Summary
  3. Relationship
  4. Duties and Responsibilities
  5. Authority
  6. Performance Appraisal
  7. Working Condition and Physical Environment It is important in writing a job description for the candidate to know if they are suitable to the job that they are applying and for them to know if the company that they are applying is safe and has benefit for them.

Achievement Test is the most effective test to determine the employee's performance. Do you Agree? Why or why not?

In my opinion, Achievement Test is the most effective test to determine the employees performance because it measures what someone has learned.

is an expensive cost for organizations.

TURNOVER

occurs for many reasons. Top reasons include job dissatisfaction, poor pay or health-care benefits, few promotional opportunities, and inadequate work-life balance.

VOLUNTARY TURNOVER

A Comprehensive Approach to Retaining Employees

1.Using effective selection techniques 2. Offering professional growth opportunities 3. Providing career direction 4. Offering meaningful work and encouraging ownership of goals 5. Recognition and rewards 6. Culture and environment 7. Promote work–life balance 8. Acknowledge achievements

It is inevitable.

INVOLUNTARY TURNOVER

Poor performance and involuntary turnover can be managed by reviewing and improving:

  1. Recruitment
  2. Selection
  3. Training
  4. Appraisal
  5. Compensation/incentive plans

is any action which places physical or psychological distance between the employee and the organization

JOB WITHDRAWAL

Tangible costs of turnover:

• Recruiting • Screening • Interviewing • Testing applicant • Wages

Intangible costs of turnover:

• Lost of productivity for new agent • Rework for the new agent’s errors • Supervisory cost for coaching a new agent

TWO TYPES OF JOB WITHDRAWAL

  1. ABSENCES
  2. VOLUNTARY TURNOVER

promotion processes must comply with all the same antidiscrimination laws as do procedures for recruiting and selecting employees or any other HR actions.

Establish Clear Guidelines for Managing Promotions

This is a move from one job to another, usually with no change in salary or grade.

TRANSFER

Reasons why employees seek transfers:

• Personal enrichment • More interesting jobs • Greater convenience

is a significant issue for employers. This is no longer just about helping current employees slip into retirement.

RETIREMENT PLANNING

involuntary termination of an employee’s employment with the firm

DISMISSAL

Four bases of Dismissal:

  1. Unsatisfactory performance
  2. Misconduct
  3. Lack of qualifications for the job
  4. Changed requirements of the job

Steps to Make Fair Dismissal

  1. Allow the employee to explain the reason why they did it.
  2. Give the full explanations of why and how termination decisions were made.
  3. Have a formal multistep procedure and an appeal process.
  4. The person who actually does the dismissing is important.
  5. Dismissed employees who feel they’ve been treated unfairly financially are more likely to sue.

Procedural steps to avoid wrongful discharge:

  1. Have applicants sign the employment application.
  2. Review your employee manual.
  3. Have written rules listing infractions that may require discipline and discharge.
  4. If a rule is broken, get worker’s side of story in front of witnesses and preferably get it signed.
  5. Be sure employees get a written appraisal at least annually.
  6. Keep careful confidential records of all actions such as employee appraisals and warnings.
  7. Ask questions in figure 1.

aims to give employers insights into their companies’ strengths and weaknesses so as to improve retention.

EXIT INTERVIEW

Guidelines for the termination interview:

  1. Plan the interview.
  2. Get to the point.
  3. Describe the situation.
  4. Listen.
  5. Review the severance package.
  6. Identify the next step.

In which the employer sends worker home for a time for lack of work. This is usually not a permanent dismissal

LAYOFFS

Layoff Effects

• Deleterious psychological • Physical health outcomes

Layoff Effects

• Deleterious psychological • Physical health outcomes

means reducing, usually dramatically, the number of people employed.

DOWNSIZING

Several matters to consider in downsizing:

  1. Making sure the right people are let go.
  2. Compliance with all applicable laws.
  3. Executing dismissals in a manner that is just and fair.
  4. Security.
  5. Reducing the remaining employees’ uncertainty and addressing their concerns.

Test your knowledge of human resource management with this quiz covering topics like job analysis, recruitment, selection, and career development.

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