Owner Retain Criteria Quiz
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Questions and Answers

What happens if the settlement amount is within 60% of the payoff and the document listing 3 items is received?

  • The customer is required to pay the difference in a lump sum
  • Management reviews it for possible approval of owner retain (correct)
  • The customer must pay the insurance check first
  • The owner retain is automatically approved
  • In what scenario would an owner retain be unapproved?

  • When the vehicle is sold by the insurance company
  • When any of the criteria cannot be met or due to a collision (correct)
  • When the account qualifies for a Hold Harmless letter
  • When there are extenuating circumstances
  • At what level are Owner Retain calls handled?

  • Rep 1 level
  • Management level
  • Senior leadership level
  • Rep 2 level (correct)
  • Under what circumstances would a Hold Harmless letter be requested?

    <p>When there is positive equity or the account holder is deceased</p> Signup and view all the answers

    What are Forced Owner Retain accounts subject to?

    <p>The same criteria as regular Owner Retains</p> Signup and view all the answers

    When should an email requesting an exception to the Hold Harmless letter rule be sent?

    <p>If there are extenuating circumstances or exceptions needed</p> Signup and view all the answers

    What determines whether an Owner Retain will be approved or unapproved?

    <p>Cause of Loss</p> Signup and view all the answers

    What type of Owner Retain is automatically unapproved?

    <p>Collision</p> Signup and view all the answers

    How much of the payoff amount must the insurance settlement be for an Owner Retain to be approved?

    <p>60%</p> Signup and view all the answers

    What must the insurance company send to approve an Owner Retain?

    <p>Document stating cosmetic damage</p> Signup and view all the answers

    If the payoff amount is $15,000, what amount would the insurance company need to pay for a 60% settlement?

    <p>$9,000</p> Signup and view all the answers

    If the insurance company is paying $3,000 for an Owner Retain with a $7,000 payoff amount, how much would the customer need to pay?

    <p>$2,000</p> Signup and view all the answers

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