Podcast
Questions and Answers
What products do we offer?
What products do we offer?
Premium Cigars, Mass Market Cigars, Pipe Tobacco, Roll Your Own Tobacco, Wraps, Smoking Accessories, Cigar Accessories
What is a premium cigar?
What is a premium cigar?
- A handmade luxury tobacco product (correct)
- A type of roll your own tobacco
- A flavored tobacco product
- A machine-made product
Why do people buy domestic cigars?
Why do people buy domestic cigars?
- For quick smokes (correct)
- For relaxation
- For collecting
- For celebrations
What are smoking accessories?
What are smoking accessories?
Customers can choose SZ Wholesale for fast and reliable ______.
Customers can choose SZ Wholesale for fast and reliable ______.
A premium cigar comes in a single standard size.
A premium cigar comes in a single standard size.
Which of the following is NOT a type of product offered?
Which of the following is NOT a type of product offered?
Match the tobacco products with their categories:
Match the tobacco products with their categories:
What should customer service team members demonstrate?
What should customer service team members demonstrate?
Study Notes
Products & Services Overview
- SZ Wholesale offers Premium Cigars, Mass Market Cigars, Pipe Tobacco, Roll Your Own Tobacco, Wraps, Smoking Accessories & Cigar Accessories.
- Premium Cigars are handmade, aged, luxury tobacco products smoked for celebrations, relaxation, collecting, life events and general enjoyment.
- Mass Market Cigars are machine-made, smaller, and feature artificial flavors. They are purchased for quick smokes, affordable options, bulk purchasing, and exotic flavors.
- Pipe & Roll Your Own Tobacco is very fine tobacco leaves used for pipe smoking, rolling cigarettes.
- Wraps are tobacco, hemp, or plant fibers used for rolling tobacco in place of rolling papers.
- Smoking Accessories include rolling papers, trays, machines, cigarette tubes, filters, ashtrays, and lighters.
- Cigar Accessories include cutters, lighters, humidors, humidification devices, ashtrays and travel cases.
Why Choose SZ Wholesale?
- Fast and reliable shipping.
- Low everyday prices.
- New store fulfillment.
- Recommendations on new and hot-selling products.
- Recommendations for industry best practices for products.
- Order placement assistance via text, email, video or phone for customers.
- Monthly deals and promotions.
- Partnerships with manufacturers yield great deals for customers.
Customer Interaction
- Customer service philosophy is to offer the best possible service.
- Customer service team should demonstrate:
- Positive: Friendly & welcoming attitude.
- Knowledgeable: Ability to answer product and service related questions.
- Attentive: Listen to requests and process efficiently.
- Detailed: Aware of details and double check work.
- Coachable: Ask questions and never assume!
Premium Cigars 101
- Cigar Sizes :
- Cigars come in various shapes and sizes, also known as vitolas.
- Customers can be specific about their preferred size - no substitutions.
- Sizes are determined by length and ring gauge (thickness).
- Many sizes have names and are referred to by a number combination like 6x52 or 6x60.
- Cigar Shades: Refer to the color of the cigar wrapper.
- Price Tiers: Indicate the quality, origins, and rarity of the cigar.
- Manufacturers, Brands, Models & Varieties:
- Manufacturers create the cigars.
- Brands are under a manufacturer and represent a specific line of cigars.
- Models are part of a brand and represent different blends or sizes under that brand.
- Varieties are specific variations within a model, like a particular blend or wrapper.
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Description
This quiz covers the wide range of products offered by SZ Wholesale, including premium cigars, mass market cigars, pipe tobacco, and smoking accessories. Learn about the differences between handmade and machine-made cigars, along with various tobacco products and essential accessories for smoking. Test your knowledge on these luxury and practical items.
