Overview of Operations Management

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Questions and Answers

Who is typically considered the most important figure in a firm, next to the CEO?

Chief Operating Officer (COO) (correct)
Director of Operations
Manager of Operations
Chief Executive Officer (CEO)

What significant contribution to operations management came in the early 20th century?

Pioneering of assembly line manufacturing process (correct)
Shift from large-scale production firms to small, local companies
Development of formal operations departments
Introduction of small-scale production firms

What is the top manager of an operations department usually called?

Director of Operations (correct)
Chief Operating Officer (COO)
Chief Executive Officer (CEO)
Manager of Operations

Where can the history of operations management be traced back to?

Industrial Revolution (C) Signup and view all the answers

What does operations management involve the management of?

Processes that transform inputs into goods and services (C) Signup and view all the answers

What is a transformation process in the context of operations?

Any activity or group of activities that take one or more inputs and provide outputs for customers or clients (D) Signup and view all the answers

In what way does a hospital act as a transformation process?

It transforms ill patients into healthy patients (D) Signup and view all the answers

What is an example of a supply transformation process?

Withdrawing money from a bank account (B) Signup and view all the answers

How are transformation processes categorized based on the nature of activities?

By changes in the location of materials, information, or customers (D) Signup and view all the answers

What are examples of inputs that may undergo transformation by a single organisation?

All three types of input: materials, information, and customers (B) Signup and view all the answers

What is a transformation process in operations management?

A transformation process in operations management is any activity or group of activities that takes one or more inputs, adds value to them, and provides outputs for customers or clients. Signup and view all the answers

Give an example of a service transformation process.

Treating a patient in a hospital is an example of a service transformation process. Signup and view all the answers

What are the three types of inputs that may undergo transformation by a single organization?

The three types of inputs that may undergo transformation by a single organization are materials, information, and customers. Signup and view all the answers

How are transformation processes categorized based on the nature of activities?

Transformation processes can be categorized into four groups based on the nature of activities: manufacture, service, supply, and change in location or ownership of materials, information, or customers. Signup and view all the answers