Overview of Operations Management
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Questions and Answers

Who is typically considered the most important figure in a firm, next to the CEO?

  • Chief Operating Officer (COO) (correct)
  • Director of Operations
  • Manager of Operations
  • Chief Executive Officer (CEO)

    • What significant contribution to operations management came in the early 20th century?

  • Pioneering of assembly line manufacturing process (correct)
  • Shift from large-scale production firms to small, local companies
  • Development of formal operations departments
  • Introduction of small-scale production firms

    • What is the top manager of an operations department usually called?

  • Director of Operations (correct)
  • Chief Operating Officer (COO)
  • Chief Executive Officer (CEO)
  • Manager of Operations

    • Where can the history of operations management be traced back to?

    <p>Industrial Revolution</p> Signup and view all the answers

    What does operations management involve the management of?

    <p>Processes that transform inputs into goods and services</p> Signup and view all the answers

    What is a transformation process in the context of operations?

    <p>Any activity or group of activities that take one or more inputs and provide outputs for customers or clients</p> Signup and view all the answers

    In what way does a hospital act as a transformation process?

    <p>It transforms ill patients into healthy patients</p> Signup and view all the answers

    What is an example of a supply transformation process?

    <p>Withdrawing money from a bank account</p> Signup and view all the answers

    How are transformation processes categorized based on the nature of activities?

    <p>By changes in the location of materials, information, or customers</p> Signup and view all the answers

    What are examples of inputs that may undergo transformation by a single organisation?

    <p>All three types of input: materials, information, and customers</p> Signup and view all the answers

    What is a transformation process in operations management?

    <p>A transformation process in operations management is any activity or group of activities that takes one or more inputs, adds value to them, and provides outputs for customers or clients.</p> Signup and view all the answers

    Give an example of a service transformation process.

    <p>Treating a patient in a hospital is an example of a service transformation process.</p> Signup and view all the answers

    What are the three types of inputs that may undergo transformation by a single organization?

    <p>The three types of inputs that may undergo transformation by a single organization are materials, information, and customers.</p> Signup and view all the answers

    How are transformation processes categorized based on the nature of activities?

    <p>Transformation processes can be categorized into four groups based on the nature of activities: manufacture, service, supply, and change in location or ownership of materials, information, or customers.</p> Signup and view all the answers

    What is the significance of studying operations in everyday life?

    <p>The study of operations deals with how the goods and services that people buy and consume every day are produced.</p> Signup and view all the answers

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