OSF Healthcare Orientation Flashcards

OSF Healthcare Overview

• OSF Healthcare operates five regions with 145 locations.
• Vision: "Embracing God's great gift of life, we are One OSF Ministry transforming health care to improve the lives of those we serve."
• Mission: Serve individuals with the greatest care and love, celebrating the Gift of Life.

Strategic Pillars

• Perform pillar focuses on:
  • Quality & Safety
  • Person-Centered Service
  • Affordability & Sustainability
• Key results include metrics like CAUTI, patient experience, and operating margin.

Core Values of OSF Healthcare

• Compassion
• Employee Well-Being
• Integrity
• Teamwork
• Leadership
• Stewardship
• Supportive Work Environment
• Trust

Cultural Beliefs

• Patient First: Serve patients with greatest care and love.
• Be One: Engage and collaborate with others.
• Align Priorities: Align service with mission.
• Embrace Decisions: Support and align behavior with decisions.
• Be Accountable: Take personal responsibility for achieving results.
• Live It: Embody organizational values.

Ethics

• Ethics comes from the Greek word 'ethos' and aims for right and good action.
• Ancient Greeks associated ethics with happiness and belief in flourishing through health and well-being.
• ERD (Ethical and Religious Directives for Catholic Health Care Services) is policy within OSF Healthcare.

Communication and Management

• 55% of messages are conveyed through body language.
• "Managing Up" creates a positive first impression.
• AIDET acronym: Acknowledge, Introduce, Duration, Explanation, Thank You.

Safety Protocols

• Fire safety acronym RACE: Rescue, Activate, Confine, Extinguish.
• PASS acronym for using a fire extinguisher: Pull, Aim, Squeeze, Sweep.
• Isolation protocols for different types: Contact, Droplet, Airborne.

Patient Records and Lookup

• Over 3 million patient records in Epic.
• To optimize searches, use multiple identifiers like name, DOB, SSN, MRN.
• "Break The Glass" alerts when accessing restricted patient records.

Patient Care Documentation

• Encounter types include admissions, surgeries, medication refills.
• MAR (Medication Administration Record) details medication schedules.
• Proper documentation includes accurate timelines, ensuring care coordination.

Educational Practices

• Patient Education must be documented and should not apply solely to the patient.
• Education Assessment notes preferred learning methods.

Notes and Documentation

• SmartTools facilitate quick documentation with customizable templates.
• Incomplete notes can be found in the IncompleteNotes section.
• Important to ensure all documentation is accurate and timely.

Medication Administration

• Units of Measure are required for height and weight documentation.
• Dosage discrepancies must be addressed following protocols before administering.

Compliance and Accountability

• Breaches of confidentiality or improper record access can lead to disciplinary actions.
• Conflict of Interests (COI) is noted by financial interests or receiving gifts from suppliers.

Final Notes

• Continuous documentation review through the Chart Review with patient history.
• Ongoing training and adherence to ethical standards are crucial in the healthcare environment.### Medication Administration and Charting
• Dual verification is essential for security; using another nurse's ID/password is a method.
• MAR action can be changed to "Stopped" when necessary.
• Epic allows medication administration 60 minutes before or after the scheduled time.

Accessing Patient Charts

• Patient charts can be accessed by double-clicking on the patient from the Brain or single-clicking and selecting "Open Chart".
• Voice commands like "Alexa, open the chart" are not valid for accessing patient records.

Patient Status Indicators

• The term "Do Not Announce" indicates that the patient is designated for privacy or special handling.
• If highlighted areas represent specific statuses, recognizing the difference is critical for patient management.

Lines, Drains, and Airways (LDA)

• LDAs in Epic@UNC include Incisions, Jackson Pratt Drains, IVs, Foley Catheters, and Tracheostomies.
• Additional items such as Body Piercing and Tattoos are recognized as LDAs as well.

Documentation in Epic

• WDL stands for "Within Defined Limits," indicating normal status in assessments.
• When documenting in Flowsheets, refer to the Row Information details report for additional context.
• Urinary catheter output should be charted in the Adult PCS Flowsheet.

Flowsheets Usage

• Patient assessments are documented in the Adult PCS Body Systems Flowsheet.
• For medication administration, the sequence is critical: scan the patient's wristband, scan the medication barcode, administer the medication, and then use the MAR action "Given."

Medication Reminders

• Red overdue time indicators on the MAR signify medications that have not been administered on schedule.

Test your knowledge with these flashcards focused on the OSF Healthcare System. Covering definitions and key concepts, this quiz will help you understand the mission and structure of OSF. Perfect for newcomers and those wanting a refresher on the organization!