4.5e Organizational Trends in the Modern Marketplace

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Questions and Answers

What does the process of delegation primarily involve?

  • Assigning responsibility without granting authority
  • Creating accountability without assigning tasks
  • Entrusting work to others while maintaining full control
  • Giving the right to make decisions and take action (correct)

Which concept represents the concentration of authority at the top levels of an organization?

  • Centralization (correct)
  • Decentralization
  • Delegation
  • Empowerment

What does high task specialization lead to in job design?

  • Job rotation
  • Job simplification (correct)
  • Job enlargement
  • Job enrichment

Which level of specialization involves performing a wide variety of tasks?

<p>Low specialization (D)</p> Signup and view all the answers

What is the most extreme form of job simplification?

<p>Automation (A)</p> Signup and view all the answers

What is a potential benefit of flexible working hours?

<p>Greater autonomy in work scheduling (D)</p> Signup and view all the answers

What is job sharing?

<p>Dividing a full-time position between two or more persons (B)</p> Signup and view all the answers

What is a common disadvantage of telecommuting?

<p>Feelings of isolation (B)</p> Signup and view all the answers

Which of the following is a characteristic of work-at-home arrangements?

<p>Facilitated by information technology (D)</p> Signup and view all the answers

Which is NOT a potential advantage of telecommuting?

<p>Loss of visibility for promotion (D)</p> Signup and view all the answers

What does part-time work involve?

<p>Working on any schedule less than 40 hours weekly (C)</p> Signup and view all the answers

What is a common outcome of worker morale improvements?

<p>Increased job satisfaction (D)</p> Signup and view all the answers

What is a potential risk of work sharing agreements?

<p>Reduced work hours to avoid layoffs (D)</p> Signup and view all the answers

What is one organizing trend that contributes to a competitive advantage?

<p>Streamlined structures (D)</p> Signup and view all the answers

What does a wider span of control imply for managers?

<p>They have more employees reporting directly to them (B)</p> Signup and view all the answers

Which statement accurately reflects the trend of less unity of command?

<p>More employees have multiple supervisors (D)</p> Signup and view all the answers

What effect does decentralization have on management structures?

<p>Reduces the number of supervisory levels (D)</p> Signup and view all the answers

Why are organizations moving towards flatter structures?

<p>To enhance communication and speed of decision-making (B)</p> Signup and view all the answers

What characterizes functional organizational structures?

<p>Employees specialized by tasks (C)</p> Signup and view all the answers

What is a boundaryless organization primarily focused on?

<p>Removing barriers between departments (B)</p> Signup and view all the answers

Which of the following is NOT a type of organizational structure?

<p>Hierarchical structure (B)</p> Signup and view all the answers

Which of the following is NOT considered a core job characteristic for job enrichment?

<p>Work location (B)</p> Signup and view all the answers

Which of the following methods can be used to enrich jobs?

<p>Combining tasks (A)</p> Signup and view all the answers

What is a characteristic of a compressed workweek?

<p>Completing full-time hours in less than five days (D)</p> Signup and view all the answers

Which of the following is a potential disadvantage of a compressed workweek?

<p>Increased scheduling problems (A)</p> Signup and view all the answers

What does flextime allow employees to do?

<p>Schedule work hours around personal obligations (A)</p> Signup and view all the answers

During what time is all employees required to be at work under a flexible hours arrangement?

<p>During core time (D)</p> Signup and view all the answers

What is a benefit of job sharing?

<p>Allows two people to share one full-time job (C)</p> Signup and view all the answers

Which of the following is NOT listed as a type of alternative job arrangement?

<p>Mandatory overtime (D)</p> Signup and view all the answers

What is a potential advantage of job simplification?

<p>Lower training time for workers (D)</p> Signup and view all the answers

Which of the following is a disadvantage of job simplification?

<p>Higher levels of worker boredom (C)</p> Signup and view all the answers

What does job rotation aim to achieve?

<p>Increase task variety by switching job roles (C)</p> Signup and view all the answers

How does job enlargement differ from job enrichment?

<p>Job enlargement provides more tasks at the same level, while job enrichment provides more depth to tasks (C)</p> Signup and view all the answers

What is the goal of job enrichment?

<p>To enhance job satisfaction by increasing tasks’ content (A)</p> Signup and view all the answers

What is horizontal loading in terms of job structure?

<p>Adding different tasks at the same level (D)</p> Signup and view all the answers

What does vertical loading in job enrichment typically involve?

<p>Adding different tasks at a higher level (D)</p> Signup and view all the answers

Why is job enrichment generally considered beneficial?

<p>It creates more opportunities for worker satisfaction (A)</p> Signup and view all the answers

Flashcards

Delegation

Giving others the authority to make decisions and take action on their own, while holding them accountable for the results.

Centralization

The concentration of decision-making power at the top levels of an organization.

Decentralization

The spreading of decision-making power across different levels of the organization.

Task Specialization

The degree to which a worker is focused on specific tasks, with less variety.

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Job Simplification

A highly specialized job with standardized procedures and minimal variety.

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Chain of Command

The line of authority that connects employees to higher levels of management. Organizing trend is to reduce levels, creating "flatter" structures.

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Span of Control

The number of people reporting directly to a manager. Trend is to increase this number by eliminating management levels.

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Unity of Command

A situation where employees answer to one and only one manager. Trend is to have less of this as organizations use cross-functional teams.

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Cross-Functional Teams

Teams formed from different departments to work together on a specific task.

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Empowerment

The process of giving employees more authority and responsibility.

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Matrix Structure

A structure where employees report to multiple managers, depending on the project or task.

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Flatter Structure

Having less layers of management, creating a flatter hierarchy with more autonomy.

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Flexible Working Hours

A work arrangement where employees can adjust their work hours while still fulfilling their job responsibilities.

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Job Sharing

When two or more people share one full-time job, each working a portion of the job's hours.

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Work Sharing

An agreement where employees voluntarily reduce their work hours to avoid layoffs or termination.

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Telecommuting

A work arrangement that allows some work hours to be completed outside of the traditional office setting.

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Work-at-Home

A type of telecommuting where employees work from home, using technology to connect with their employer and clients.

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Part-Time Work

Working less than the standard 40-hour workweek, typically not considered full-time employment.

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Job Rotation

The periodic movement of workers between different jobs to increase task variety. This is a form of moderate specialization.

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Job Enlargement

Expanding the scope of a job by adding more tasks at a similar level. A form of moderate specialization.

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Contingency Workers

Individuals who work part-time to supplement a full-time workforce, often on long-term contracts.

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What are the benefits of alternative work arrangements?

Alternative work arrangements offer flexibility and benefit both employers and employees. Some arrangements include flexible hours, job sharing, work sharing, telecommuting, work-at-home, and part-time work.

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Job Enrichment

Adding tasks to a job that require higher levels of responsibility and skill, increasing both the scope and depth. A form of low specialization.

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Horizontal Loading

Adding tasks at a similar level to a job. This is typically associated with job enlargement.

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Vertical Loading

Adding tasks at a higher level of responsibility to a job. This is typically associated with job enrichment.

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Job Redesign

The combination of job enlargement and job enrichment, aiming to increase both the scope and depth of a job.

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Job Enrichment

Improving worker satisfaction and motivation by adding more challenging and meaningful work tasks. Increases both job scope and depth.

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Skill Variety

The degree to which a job requires a variety of different skills and talents.

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Task Significance

The degree to which a job has a significant impact on the lives of other people.

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Autonomy

The degree to which a job provides employees with freedom, independence, and discretion in carrying out their work.

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Feedback

The degree to which employees receive clear and timely feedback about their performance.

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Compressed Workweek

A work schedule that allows a full-time job to be completed in less than the standard five days of eight-hour shifts.

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Flexible Hours

A work schedule that gives employees some choice in the pattern of their daily work hours. It includes a core time when all employees must be at work and flextime when employees can schedule their work around personal and family responsibilities.

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Study Notes

  • Key organizational trends are changing the workplace
  • Success Criteria: analyze trends in organizational structures, explain alternative job arrangements
  • Review: Identify 6 types of organizational structures: Functional, Divisional, Matrix, Team, Network, and Boundaryless
  • Shorter chains of command: Reduce unnecessary management levels, creating flatter structures for a competitive advantage.
  • Less unity of command: Employees may report to multiple supervisors in cross-functional teams and horizontal structures, involving tasks, and forces.
  • Wider spans of control: Managers supervise more employees with less direct supervision due to the elimination of management layers.
  • More delegation and empowerment: Transferring decision-making authority to lower levels, increasing employee accountability.
  • Decentralization: Distributing decision-making power throughout the organization instead of concentrating it at the top levels.

Specialization

  • Task specialization: The degree to which workers focus on specific, well-defined, and highly specialized tasks.
  • Job simplification (high specialization): Standardized procedures and tasks that narrow job scope.
  • Job Rotation and Enlargement (moderate specialization): Rotating workers through different jobs or combining multiple tasks for expanded variety. Horizontal loading.
  • Job enrichment (low specialization): Building opportunities for satisfaction by expanding job scope and depth. Vertical Loading

Potential Advantages and Disadvantages of Job Simplification

  • Advantages: Easier training, easier to supervise, easier replacement of workers, expertise development in repetitive tasks
  • Disadvantages: Low job satisfaction, higher rates of tardiness and absenteeism, worker boredom

Alternative Job Arrangements

  • Compressed workweek: Full-time work in less than five days. Benefits include more leisure time, lower commuting costs, and potentially improved performance. Disadvantages include increased fatigue and scheduling difficulties.
  • Flexible hours: Allows some choice in daily work hours. Core time is specified, and flextime allows workers to adjust around personal and family responsibilities. Potential benefits include greater autonomy and improved morale.
  • Job sharing/Work sharing: One job shared by two or more people, often through a controversial agreement to cut back work hours to avoid layoffs.
  • Telecommuting/Work at home: Allows workers to complete a portion of their work outside the office. Benefits include freedom from commuting constraints, special work attire, increased productivity, and more flexibility/personal time. Disadvantages include difficulties supervising employees remotely, and feeling isolated.
  • Part-time work: Completed on a schedule less than 40-hour standard work week. Contingency workers supplement the workforce and now constitute 30% of the American workforce.

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