Organizational Structure and Value Chain Quiz

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Questions and Answers

What is the primary purpose of a value chain?

To analyze customer behavior patterns
To examine the flow of resources within an organization
To add value to raw materials before they are sold (correct)
To manage customer relationships effectively

In the context of SCM, what does CRM primarily focus on?

Determining the supplies required for production
Optimizing outbound logistics
Managing inbound logistics efficiently
Building and maintaining customer relationships (correct)

What does Supply Chain Management (SCM) primarily help determine?

How to manage financial resources effectively
How to retain loyal customers
How to optimize warehouse operations
What supplies are needed for the value chain (correct)

Which aspect of an organization is NOT part of the value chain activities?

Financial management (C) Signup and view all the answers

How does an information system contribute to SCM & CRM?

By providing valuable insights into customer behaviors (C) Signup and view all the answers

What is the key difference between the traditional and contemporary views of information systems in organizations?

In the traditional view, information systems are used to control and monitor processes, while in the contemporary view, they are an integral part of the processes themselves. (A) Signup and view all the answers

What is the primary advantage of a flat organizational structure?

It empowers employees at lower levels to make decisions and solve problems without seeking approval from mid-level managers. (D) Signup and view all the answers

What is the primary reason for organizations to adopt a virtual organizational structure?

To reduce costs by eliminating the need for physical office spaces. (D) Signup and view all the answers

What is the primary reason for organizations to undergo change?

To comply with new laws, adapt to natural occurrences, or respond to changes in economic conditions. (C) Signup and view all the answers

Which statement accurately describes the relationship between technology diffusion and technology infusion?

An organization can have high technology diffusion and infusion, but it does not necessarily mean that information systems are being used to their full potential. (C) Signup and view all the answers