Podcast
Questions and Answers
Who is responsible for ensuring an appropriate investigation of each complaint?
Who is responsible for ensuring an appropriate investigation of each complaint?
- The Executive Director
- The Office for Civil Rights, U.S. Department of Health & Human Services
- The Clinical Supervisor and therapist (correct)
- The Department of Health and Human Services
What should be done with all valid complaints?
What should be done with all valid complaints?
- They must be reported to CARF Washington
- They should be filed with the Department of Children and Families
- They should be documented by the therapist
- They must be reported to the Executive Director (correct)
If a patient is dissatisfied, who can they contact to voice complaints, questions, or concerns?
If a patient is dissatisfied, who can they contact to voice complaints, questions, or concerns?
- Disability Rights of Maryland only
- CARF Washington only
- Maryland Abuse Hotline only
- Any of the listed agencies (correct)
What policy should be affirmed in the notification to all parties of their rights?
What policy should be affirmed in the notification to all parties of their rights?
Who oversees the patient complaint process at The Dove House?
Who oversees the patient complaint process at The Dove House?
Where can a patient obtain grievance forms at The Dove House?
Where can a patient obtain grievance forms at The Dove House?
What is The Dove House's policy regarding retaliation for filing a complaint?
What is The Dove House's policy regarding retaliation for filing a complaint?
In case of allegations of physical or sexual abuse by staff, who should be immediately notified?
In case of allegations of physical or sexual abuse by staff, who should be immediately notified?
When can The Dove House disclose PHI as required by law?
When can The Dove House disclose PHI as required by law?
How does The Dove House handle inquiries about a patient's whereabouts for serving papers?
How does The Dove House handle inquiries about a patient's whereabouts for serving papers?
Under what circumstances can The Dove House disclose PHI to appropriate authorities?
Under what circumstances can The Dove House disclose PHI to appropriate authorities?
What type of notifications are usually received at The Dove House for legal proceedings?
What type of notifications are usually received at The Dove House for legal proceedings?
