12 Questions
Who is responsible for ensuring an appropriate investigation of each complaint?
The Clinical Supervisor and therapist
What should be done with all valid complaints?
They must be reported to the Executive Director
If a patient is dissatisfied, who can they contact to voice complaints, questions, or concerns?
Any of the listed agencies
What policy should be affirmed in the notification to all parties of their rights?
Non-relationship policy
Who oversees the patient complaint process at The Dove House?
The Clinical Supervisor
Where can a patient obtain grievance forms at The Dove House?
From The Dove House Administrator
What is The Dove House's policy regarding retaliation for filing a complaint?
Retaliation is strictly prohibited
In case of allegations of physical or sexual abuse by staff, who should be immediately notified?
The Abuse Hotline in Charles County
When can The Dove House disclose PHI as required by law?
When required by judicial and administrative proceedings
How does The Dove House handle inquiries about a patient's whereabouts for serving papers?
They give the option to acknowledge and receive papers at the front vestibule
Under what circumstances can The Dove House disclose PHI to appropriate authorities?
If they believe the patient is a possible victim of abuse, neglect, or domestic violence
What type of notifications are usually received at The Dove House for legal proceedings?
Court dates and notifications to appear
Test your knowledge about organizational non-relationship policies, complaint investigations, and protection of party rights in a clinical setting.
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