Organizational Non-Relationship Policy Quiz
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Questions and Answers

Who is responsible for ensuring an appropriate investigation of each complaint?

  • The Executive Director
  • The Office for Civil Rights, U.S. Department of Health & Human Services
  • The Clinical Supervisor and therapist (correct)
  • The Department of Health and Human Services

    • What should be done with all valid complaints?

  • They must be reported to CARF Washington
  • They should be filed with the Department of Children and Families
  • They should be documented by the therapist
  • They must be reported to the Executive Director (correct)

    • If a patient is dissatisfied, who can they contact to voice complaints, questions, or concerns?

  • Disability Rights of Maryland only
  • CARF Washington only
  • Maryland Abuse Hotline only
  • Any of the listed agencies (correct)

    • What policy should be affirmed in the notification to all parties of their rights?

    <p>Non-relationship policy</p> Signup and view all the answers

    Who oversees the patient complaint process at The Dove House?

    <p>The Clinical Supervisor</p> Signup and view all the answers

    Where can a patient obtain grievance forms at The Dove House?

    <p>From The Dove House Administrator</p> Signup and view all the answers

    What is The Dove House's policy regarding retaliation for filing a complaint?

    <p>Retaliation is strictly prohibited</p> Signup and view all the answers

    In case of allegations of physical or sexual abuse by staff, who should be immediately notified?

    <p>The Abuse Hotline in Charles County</p> Signup and view all the answers

    When can The Dove House disclose PHI as required by law?

    <p>When required by judicial and administrative proceedings</p> Signup and view all the answers

    How does The Dove House handle inquiries about a patient's whereabouts for serving papers?

    <p>They give the option to acknowledge and receive papers at the front vestibule</p> Signup and view all the answers

    Under what circumstances can The Dove House disclose PHI to appropriate authorities?

    <p>If they believe the patient is a possible victim of abuse, neglect, or domestic violence</p> Signup and view all the answers

    What type of notifications are usually received at The Dove House for legal proceedings?

    <p>Court dates and notifications to appear</p> Signup and view all the answers

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